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Information Technology Support Jobs in Rochester, NY

Just Solutions

IT Support Specialist

Fairport, NY

$20 - $25/hr

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Support Specialist ! If you enjoy helping customers feel confident about their technology while delivering top-notch technical solutions ...

Anthony L. Jordan Health

IT Support Technician

Canandaigua, NY · On-site

$20.50 - $28/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

Anthony L. Jordan Health

IT Support Technician

Rochester, NY · On-site

$21.25 - $29/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

Position Summary The IT Support Supervisor is responsible for overseeing the daily operations of the IT Helpdesk, ensuring timely and effective resolution of technical issues, and maintaining high ...

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$13

$24

$36

How much do information technology support jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology support in Rochester, NY is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Specialist, and why are they important?

To thrive as an Information Technology Support Specialist, you need a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote access tools, and diagnostic utilities is crucial for resolving user issues efficiently. Strong problem-solving abilities, patience, and clear communication skills set top performers apart in this role. These skills ensure timely resolution of technical issues, enhance user satisfaction, and maintain smooth business operations.

What are some common challenges faced by Information Technology Support professionals and how are they typically addressed?

Information Technology Support professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these, IT support teams typically use ticketing systems to prioritize and track requests, maintain up-to-date documentation and knowledge bases, and participate in regular training sessions to stay informed about new technologies. Collaboration with other IT teams and strong customer service skills are also essential for efficiently resolving issues and ensuring user satisfaction.

What are Information Technology Support professionals?

Information Technology (IT) Support professionals are specialists who assist individuals and organizations with computer systems, software, and network-related issues. They help troubleshoot problems, install and configure hardware or software, and ensure that technology systems run smoothly and efficiently. IT Support may work in-person or remotely, providing guidance to users, maintaining system security, and performing regular maintenance tasks. Their goal is to minimize downtime and keep technology resources functioning optimally for all users.

Which IT job is the highest paid?

The highest-paid IT roles are often Chief Information Officer (CIO), Chief Technology Officer (CTO), and IT Director, with senior executive positions earning six-figure salaries. Specialized roles such as solutions architects, cloud engineers, and cybersecurity executives also command high compensation, especially with advanced certifications and extensive experience.

What is the difference between Information Technology Support vs Network Technician?

AspectInformation Technology SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches
Industry UsageIT departments across various industriesTelecommunications, enterprise networks
Common Search/ComparisonYesNo

While both roles support IT infrastructure, Information Technology Support focuses on assisting end-users with hardware and software issues, whereas Network Technicians specialize in maintaining and troubleshooting network systems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Information Technology Support jobs in Rochester, NY? For Information Technology Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Information Technology Support jobs in Rochester, NY look for? The top searched job categories for Information Technology Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Information Technology Support jobs? Cities near Rochester, NY with the most Information Technology Support job openings:
Information Technology Support jobs near you
Infographic showing various Information Technology Support job openings in Rochester, NY as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,447 per year, or $24.7 per hour.
IT Support Specialist

IT Support Specialist

Just Solutions

Fairport, NY

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Support Specialist!


If you enjoy helping customers feel confident about their technology while delivering top-notch technical solutions, this role was designed for you. Apply now and bring your people skills and tech expertise together.


THE BASICS

Pay:

  • $20–$25 per hour

Schedule:

  • Full-Time
  • Monday through Friday from 8:00 AM to 5:00 PM

Benefits:

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

YOUR DAY AS AN IT SUPPORT SPECIALIST

As our IT Support Specialist, you'll spend your day bridging the gap between technical problem-solving and customer confidence, starting with device intake and clear front-desk communication before diving into hands-on diagnostics and repairs. You'll troubleshoot hardware and software issues, install and configure operating systems and applications, and perform upgrades or system builds with precision. Along the way, you'll carefully document your work, prioritize repair tickets, support data backup and recovery needs, maintain an organized workspace, collaborate with fellow technicians, and occasionally assist with on-site hardware support, ensuring every customer interaction ends with trust, and every system leaves working better than before.


WHAT WE NEED FROM OUR IT SUPPORT SPECIALIST

  • Hands-on experience in diagnosing and repairing computer hardware and software
  • Strong troubleshooting skills across desktops, laptops, and mobile devices
  • Experience with Windows and macOS operating systems
  • Ability to perform hardware repairs and upgrades such as RAM, storage, screens, and components
  • Familiarity with software installation, system configuration, and basic networking concepts
  • Strong attention to detail with accurate documentation skills
  • Ability to manage multiple repair tasks and prioritize effectively
  • Professional and friendly customer interaction skills

Preferred qualifications include experience with iOS and Android devices.


A LITTLE ABOUT US: JUST SOLUTIONS, INC.

Just Solutions, Inc. is built on the belief that great technology starts with great people. For more than 25 years, we've been providing comprehensive IT solutions designed to help businesses operate smarter, faster, and more securely. Our work covers everything from cloud services and network design to security enhancements and system performance, offering true end-to-end support. What sets us apart is our commitment to innovation, collaboration, and service excellence. We empower our team with the tools, trust, and opportunities they need to solve complex challenges and drive meaningful technological progress every day.


WE CAN'T WAIT TO HEAR FROM YOU!

Ready to join a company that values both technical expertise and customer care? Apply today to get started with our fast, simple, mobile-friendly initial application process! We work to make it easy to take the next step whenever it's convenient for you.


Must have the ability to pass a background check

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