Manager, IT Support
Manhattan, NY · On-site
The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer ...
Manager, IT Support
Manhattan, NY · On-site
The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer ...
Manager, IT Support
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...
Manager, IT Support
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...
Manager, IT Support
New York, NY · On-site
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...
Manager, IT Support
New York, NY · On-site
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...
IT Support Specialist
New York, NY · On-site
IT Support Specialist Job Overview Spendid Farms, a forward-thinking leader in sustainable agriculture, is seeking a dedicated and technically skilled IT Support Specialist to join our team. This is ...
IT Support Specialist
New York, NY · On-site
IT Support Specialist Job Overview Spendid Farms, a forward-thinking leader in sustainable agriculture, is seeking a dedicated and technically skilled IT Support Specialist to join our team. This is ...
IT Support Analyst
New York, NY · On-site
We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...
IT Support Analyst
New York, NY · On-site
We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...
Field IT Support Technician
New York, NY · On-site
$23.50 - $32.25/hr
IT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG's loyal ...
Field IT Support Technician
New York, NY · On-site
$23.50 - $32.25/hr
IT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG's loyal ...
Field IT Support Technician
$23.50 - $32.25/hr
IT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG's loyal ...
Field IT Support Technician
$23.50 - $32.25/hr
IT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG's loyal ...
IT Support
$24.04 - $26.44/hr
About the Role The IT Support role provides day-to-day technical support for the systems and technology infrastructure used at Consolidated Human Resources (CHR). Working under the direction of the ...
Quick apply
IT Support
$24.04 - $26.44/hr
About the Role The IT Support role provides day-to-day technical support for the systems and technology infrastructure used at Consolidated Human Resources (CHR). Working under the direction of the ...
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...
IT Support Analyst
New York, NY · On-site
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...
IT Support Analyst
New York, NY · On-site
As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This ...
IT Support Analyst
New York, NY · On-site
Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...
IT Support Analyst
New York, NY · On-site
Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...
IT Support Specialist
$64K - $70K/yr
Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70,000 ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and ...
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IT Support Specialist
$64K - $70K/yr
Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70,000 ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and ...
IT Support Specialist
Port Chester, NY · On-site
$64K - $70K/yr
Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70,000 ABOUT THE SHADE STORE ® At The Shade Store, we have handcrafted the finest Shades, Blinds and ...
IT Support Specialist
Port Chester, NY · On-site
$64K - $70K/yr
Position: IT Support Specialist Location: Port Chester, NY (ON-SITE) Compensation: $64,000 - $70,000 ABOUT THE SHADE STORE ® At The Shade Store, we have handcrafted the finest Shades, Blinds and ...
IT Support Analyst
New York, NY · On-site
Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...
IT Support Analyst
New York, NY · On-site
Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support ...
IT Support Analyst
Farmingdale, NY · On-site
$25 - $26.50/hr
IT Support Analyst Position Details * Position: IT Support Analyst * Employment Type: Full-Time * Location: Farmingdale, NY * Travel Required: Regular travel to additional Family of Kidz locations ...
IT Support Analyst
Farmingdale, NY · On-site
$25 - $26.50/hr
IT Support Analyst Position Details * Position: IT Support Analyst * Employment Type: Full-Time * Location: Farmingdale, NY * Travel Required: Regular travel to additional Family of Kidz locations ...
A key capability for this role is strong stakeholder management skills based in Stamford, Connecticut USA JOB REQUIREMENTS End-to-End Customer Service Delivery · Provide dedicated IT support to ...
A key capability for this role is strong stakeholder management skills based in Stamford, Connecticut USA JOB REQUIREMENTS End-to-End Customer Service Delivery · Provide dedicated IT support to ...
IT Support Specialist
Manhattan, NY · On-site
As an IT Support Specialist, you will be the first point of contact for troubleshooting IT issues, managing vendor relationships, and improving IT processes to enhance employee experiences.
IT Support Specialist
Manhattan, NY · On-site
As an IT Support Specialist, you will be the first point of contact for troubleshooting IT issues, managing vendor relationships, and improving IT processes to enhance employee experiences.
IT Support Specialist
$50K - $65K/yr
About The Role The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for ...
IT Support Specialist
$50K - $65K/yr
About The Role The job of the IT Support Specialist - Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for ...
IT SUPPORT TECHNICIAN
$23.50 - $32.25/hr
The IT Support Technician is the first point of contact for technical support across Callen-Lorde's clinical and administrative teams. Reporting to the Supervisor of Information Technology, this role ...
IT SUPPORT TECHNICIAN
$23.50 - $32.25/hr
The IT Support Technician is the first point of contact for technical support across Callen-Lorde's clinical and administrative teams. Reporting to the Supervisor of Information Technology, this role ...
Information Technology Support information
See Rye, NY salary details
$15.03 - $17.23
3% of jobs
$17.23 - $19.43
7% of jobs
$19.43 - $21.63
12% of jobs
$22.03 is the 25th percentile. Wages below this are outliers.
$21.63 - $23.83
16% of jobs
The median wage is $25.32 / hr.
$23.83 - $26.03
18% of jobs
$26.03 - $28.23
14% of jobs
$29.28 is the 75th percentile. Wages above this are outliers.
$28.23 - $30.43
12% of jobs
$30.43 - $32.63
8% of jobs
$32.63 - $34.83
5% of jobs
$34.83 - $37.03
3% of jobs
$37.03 - $39.23
2% of jobs
$15
$26
$39
How much do information technology support jobs pay per hour?
As of Jun 17, 2026, the average hourly pay for information technology support in Rye, NY is $26.56, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $30.05 per hour, depending on experience, location, and employer.
What are Information Technology Support professionals?
Information Technology (IT) Support professionals are specialists who assist individuals and organizations with computer systems, software, and network-related issues. They help troubleshoot problems, install and configure hardware or software, and ensure that technology systems run smoothly and efficiently. IT Support may work in-person or remotely, providing guidance to users, maintaining system security, and performing regular maintenance tasks. Their goal is to minimize downtime and keep technology resources functioning optimally for all users.
What are some IT support roles?
IT support roles include positions such as help desk technician, desktop support specialist, network technician, and systems administrator. These roles involve troubleshooting hardware and software issues, maintaining network infrastructure, and providing technical assistance to users, often requiring knowledge of operating systems, networking, and relevant certifications like CompTIA A+ or Network+.
What is the difference between Information Technology Support vs Network Technician?
| Aspect | Information Technology Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified IT Support | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, troubleshooting hardware/software | Network infrastructure, configuring routers/switches |
| Industry Usage | IT departments across various industries | Telecommunications, enterprise networks |
| Common Search/Comparison | Yes | No |
While both roles support IT infrastructure, Information Technology Support focuses on assisting end-users with hardware and software issues, whereas Network Technicians specialize in maintaining and troubleshooting network systems. Understanding these differences helps in choosing the right career path or job search focus.
Is AI replacing tech support?
For an Information Technology Support role, AI is increasingly used to automate routine tasks such as troubleshooting common issues and providing basic customer assistance. However, human support specialists are still essential for complex problems, personalized service, and critical thinking that AI cannot replicate. Tech support professionals often need skills in troubleshooting, communication, and familiarity with AI tools to stay effective in the evolving environment.
Is a career in IT support worth IT?
A career in IT support can be worthwhile as it offers stable employment, opportunities for skill development, and a pathway to advanced roles such as network administrator or cybersecurity specialist. It typically requires technical skills, certifications like CompTIA A+ or Network+, and the ability to troubleshoot hardware and software issues in various environments.
What do you do as an IT support?
An IT support professional provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using tools like remote support software and diagnostic programs, and may hold certifications such as CompTIA A+ or Network+. Their role ensures that technology functions smoothly to support organizational operations.
What are some common challenges faced by Information Technology Support professionals and how are they typically addressed?
Information Technology Support professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these, IT support teams typically use ticketing systems to prioritize and track requests, maintain up-to-date documentation and knowledge bases, and participate in regular training sessions to stay informed about new technologies. Collaboration with other IT teams and strong customer service skills are also essential for efficiently resolving issues and ensuring user satisfaction.
What are the key skills and qualifications needed to thrive as an Information Technology Support Specialist, and why are they important?
To thrive as an Information Technology Support Specialist, you need a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote access tools, and diagnostic utilities is crucial for resolving user issues efficiently. Strong problem-solving abilities, patience, and clear communication skills set top performers apart in this role. These skills ensure timely resolution of technical issues, enhance user satisfaction, and maintain smooth business operations.
What job categories do people searching Information Technology Support jobs in Rye, NY look for? The top searched job categories for Information Technology Support jobs in Rye, NY are:
What cities near Rye, NY are hiring for Information Technology Support jobs? Cities near Rye, NY with the most Information Technology Support job openings:
Job description
Job Summary:
Simons Foundation is a leading organization dedicated to advancing basic science and mathematics. The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer satisfaction.
Responsibilities:
• Respond to help desk tickets and fulfill technology support requests from foundation staff
• Configure and deploy Macs and troubleshoot hardware (primarily Apple)
• Administer cloud services and software licenses
• Carry out networking requests
• Manage IT support staff; hire, train and mentor team members
• Allocate incoming support tickets to team members based on workload and expertise
• Ensure equitable distribution to maintain team efficiency and productivity
• Conduct regular meetings to review the ticket queue, prioritize tasks and address any bottlenecks or escalations
• Monitor and analyze key performance metrics related to ticket resolution times, customer satisfaction and team productivity
• Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
• Oversee various department operations such as orientations, hardware allocation, etc
• Administer help desk and oversee IT support operations and device repair operations
• Maintain documentation across various outlets for IT support and end users
• Draft department communications regarding policy, operations, and downtime
• Regularly review IT support procedures and work with systems engineering team to develop processes
• Design and hold training sessions and create learning materials for end users
• Perform any other duties or tasks as assigned or required
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.
• 4+ years of experience with Mac troubleshooting and IT support
• Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
• Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
• Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
• Experience managing team members and delegating daily team workload
• Excellent interpersonal and communication skills. Ability to communicate clearly and transparently; verbally and in writing; keeping the right people informed of relevant issues
• Excellent customer service skills, highly organized
• Able to work as a leader, collaborating and partnering with others to resolve conflicts or address an issue. Able to adapt to changes in a dynamic work environment demonstrating poise, tact and diplomacy
• Experience understanding and executing oral and written instructions and learning via training documentation and presentations
• Moving equipment weighing up to 40 pounds
• Positioning self to install and fix equipment, including under desks or on top of networking racks
• Moving throughout several nearby office buildings
Company:
Simons Foundation is a private foundation funding research in mathematics and the basic sciences. Founded in 1994, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Simons Foundation is a leading organization dedicated to advancing basic science and mathematics. The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer satisfaction.
Responsibilities:
• Respond to help desk tickets and fulfill technology support requests from foundation staff
• Configure and deploy Macs and troubleshoot hardware (primarily Apple)
• Administer cloud services and software licenses
• Carry out networking requests
• Manage IT support staff; hire, train and mentor team members
• Allocate incoming support tickets to team members based on workload and expertise
• Ensure equitable distribution to maintain team efficiency and productivity
• Conduct regular meetings to review the ticket queue, prioritize tasks and address any bottlenecks or escalations
• Monitor and analyze key performance metrics related to ticket resolution times, customer satisfaction and team productivity
• Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
• Oversee various department operations such as orientations, hardware allocation, etc
• Administer help desk and oversee IT support operations and device repair operations
• Maintain documentation across various outlets for IT support and end users
• Draft department communications regarding policy, operations, and downtime
• Regularly review IT support procedures and work with systems engineering team to develop processes
• Design and hold training sessions and create learning materials for end users
• Perform any other duties or tasks as assigned or required
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.
• 4+ years of experience with Mac troubleshooting and IT support
• Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
• Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
• Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
• Experience managing team members and delegating daily team workload
• Excellent interpersonal and communication skills. Ability to communicate clearly and transparently; verbally and in writing; keeping the right people informed of relevant issues
• Excellent customer service skills, highly organized
• Able to work as a leader, collaborating and partnering with others to resolve conflicts or address an issue. Able to adapt to changes in a dynamic work environment demonstrating poise, tact and diplomacy
• Experience understanding and executing oral and written instructions and learning via training documentation and presentations
• Moving equipment weighing up to 40 pounds
• Positioning self to install and fix equipment, including under desks or on top of networking racks
• Moving throughout several nearby office buildings
Company:
Simons Foundation is a private foundation funding research in mathematics and the basic sciences. Founded in 1994, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Simons Foundation
Sourced by ZipRecruiter
Industry
Non-profits
Company size
51 - 200 Employees
Headquarters location
NY, US
Year founded
1994