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Information Technology Desktop Support Jobs in Indiana

Recar

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

TEKsystems

IT Support Specialist

Clinton, IN · On-site

$27 - $30/hr

Minimum of 5 years of experience in an IT Support or Desktop Support role. * Associate's or ... Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

TEKsystems

IT Support Specialist

Clinton, IN · On-site

$27 - $30/hr

Minimum of 5 years of experience in an IT Support or Desktop Support role. * Associate's or ... Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Indiana

Information Technology Desktop Support information

See Indiana salary details

$9

$23

$36

How much do information technology desktop support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for information technology desktop support in Indiana is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
What are popular job titles related to Information Technology Desktop Support jobs in Indiana? For Information Technology Desktop Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Information Technology Desktop Support jobs in Indiana look for? The top searched job categories for Information Technology Desktop Support jobs in Indiana are:
What cities in Indiana are hiring for Information Technology Desktop Support jobs? Cities in Indiana with the most Information Technology Desktop Support job openings:
Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,152 per year, or $23.1 per hour.

Desktop Support Technician Level II

Tyto Athene, LLC

Grissom Air Reserve Base, IN • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Tyto Athene rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

127th of 223 rated it services

Job description

Description

Tyto Athene is searching for a Desktop Support Level II at Grissom Air Force Base. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

  Responsibilities:
  • Provide support to end-users for PC, server, mainframe applications, and hardware.
  • Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and highest level of technical skill in field of expertise.
Qualifications

Required:

  • Experience managing network modernization work or system projects of similar scope and complexity
  • Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive
  • On site support at Grissom, IN
  • Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

  • Active DoD Secret clearance

Travel Required:

  • Minimal, less than 10% 
About Tyto Athene

Compensation:

  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $20-$24/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

  •  Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.Employment Type: FULL_TIME

What Tyto Athene employees say

Hours and flexibility

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