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Information Technology Associate Jobs in Raleigh, NC

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

Amazon

IT Manager, Ops Tech Solutions (OTS)

Garner, NC · On-site

... associates. - Interact with management and staff to provide technical assistance for continuous improvement of IT solutions. - Establish and maintain a positive, productive relationship with ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Associate of Science in Information Technology / Computer Science or equivalent combination of education, certification, and experience preferred. * 2+ years" experience in Information Technology ...

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Information Technology Associate information

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How much do information technology associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for information technology associate in Raleigh, NC is $28.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $34.13 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Raleigh, NC? The most popular types of Information Technology jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Technology Associate jobs? Cities near Raleigh, NC with the most Information Technology Associate job openings:
Information Technology Associate jobs near you

Senior IT Asset Mgmt Analyst

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

$83K - $111K/yr

Other

This job post has expired today. Applications are no longer accepted.

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.
This position is responsible for providing governance, analysis, and oversight of IT hardware, software, and business applications that have reached or are approaching end of life (EOL). Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track remediation plans, validate extended support, and drive the timely resolution of aging assets. The role proactively reviews remediation progress, challenges barriers to execution, and escalates risks when necessary to accelerate outcomes. The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally, the Senior ITAM Analyst analyzes complex asset data, develops reporting and metrics, supports process improvements, and provides guidance on EOL governance, compliance, and remediation best practices.
Responsibilities
  • EOL Governance and Remediation Oversight: Partner with technology owners and stakeholders to review, track, and govern remediation activities for IT hardware, software, and business applications that have reached or are approaching End of Life (EOL). Drive accountability for remediation commitments.
  • Remediation Plan Monitoring & Escalation: Proactively monitor progress, identify execution barriers, challenge delays, and escalate risks as necessary to accelerate remediation outcomes and reduce organizational risk.
  • Extended Support Management: Review and validate extended support coverage. Identify opportunities to reduce reliance on support extensions through sustainable remediation strategies.
  • Cross-Functional Collaboration: Collaborate with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to align remediation efforts, prioritize risk reduction activities, and support strategic technology lifecycle initiatives.
  • Data Analysis and Risk Identification: Analyze complex asset and lifecycle management data to identify EOL risks, remediation trends, compliance gaps, and opportunities for process improvement. Provide actionable insights and recommendations to technology owners and leadership.
  • Reporting and Metrics: Develop, maintain, and enhance EOL reporting, dashboards, metrics, and executive-level summaries. Communicate remediation status, risk exposure, trends, and key performance indicators to stakeholders and management.
  • Governance, Compliance, and Documentation: Maintain and adhere to EOL governance procedures, standards, job aids, and supporting documentation.
  • Process Improvement: Identify opportunities to improve EOL processes, controls, reporting capabilities, and stakeholder engagement model. Support the development, testing, and deployment of process enhancements that improve operational efficiency and remediation outcomes.
  • Leadership and Subject Matter Expertise: Serve as a subject matter expert for EOL governance and technology lifecycle management.

Qualifications
Bachelor's Degree and 4 years of experience in IT Asset Management or GED and 8 years of experience in IT Asset Management.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: .
Skills:
  • IT Asset Management experience, including knowledge of ServiceNow Hardware Asset Management, Software Asset Management, and/or Configuration Management modules.
  • Experience with Microsoft Excel, Word, and PowerPoint.
  • Excellent verbal and written communication skills. Includes ability to collaborate with cross-functional teams.
  • Ability to take initiative and meet deadlines in a fast-paced environment.
  • Proven organizational and time-management skills, including the prioritization of multiple tasks.
  • Strong analytical skills. Includes a keen attention to detail, ability to identify and interpret data trends, and ability to identify and drive continuous improvements.
  • Experience working in an agile environment. Experience with Jira is a plus.
  • Familiarity of FFIEC and ITAM frameworks such as ITIL, NIST, and COBIT a plus.

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