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Information Technology Associate Jobs in Graham, NC

MKS2 Technologies

IT Support Lead

Liberty, NC · On-site

$150K - $157K/yr

Associate degree plus ten (10) years of IT Lead experience may substitute for the bachelor's degree requirement. Certifications * Current DoD Cyber Workforce Framework (DCWF) Information Systems ...

RESIDENTIAL SERVICES INC

IT Intern (Summer)

Chapel Hill, NC

$13.75 - $18.25/hr

Associate's degree in Information Technology or a related field, currently pursuing such a degree, or equivalent certifications/experience. * Strong technical skills, including Azure, Entra & Office ...

RSI Community

IT Intern (Summer)

Chapel Hill, NC · On-site

$13.75 - $18.25/hr

Associate's degree in Information Technology or a related field, currently pursuing such a degree, or equivalent certifications/experience. * Strong technical skills, including Azure, Entra & Office ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ... Associate or Bachelor's degree in MIS or Computer Science * High school diploma or equivalent with ...

Mayne Pharma

IT Analyst

Raleigh, NC

Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ... Associate or Bachelor's degree in MIS or Computer Science * High school diploma or equivalent with ...

MKS2 Technologies

Assistant IT Support Lead

Liberty, NC · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for ... Associate degree plus five (5) years of relevant cybersecurity or IT experience may substitute for ...

Ross Stores, Inc

IT Manager I

Sophia, NC · On-site

$85K - $104K/yr

The IT Manager I is responsible to lead a team of IT professionals to provide IT Infrastructure and ... Maintains a strong working relationship of trust with local DC Operations leadership and associates.

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; equivalent experience considered. * Experience providing computer troubleshooting and ...

Ross Stores

IT Manager I

Sophia, NC · On-site

$85K - $104K/yr

... and associates. • Works closely with DC Operations, Maintenance, Training and other DC Support ... IT Sr. Management to keep them apprised on DC IT support and project issues. • Identifies new ...

Ross Stores

IT Manager I

Sophia, NC

$85K - $104K/yr

... and associates. • Works closely with DC Operations, Maintenance, Training and other DC Support ... IT Sr. Management to keep them apprised on DC IT support and project issues. • Identifies new ...

Ross Stores

IT Manager I

Sophia, NC · On-site

$85K - $104K/yr

The IT Manager I is responsible to lead a team of IT professionals to provide IT Infrastructure and ... Maintains a strong working relationship of trust with local DC Operations leadership and associates.

Pureflow Inc

IT Administrator (on-site)

Graham, NC · On-site

Pureflow IT Administrator (on-site) Abo ut Our Organization: With over 40 years of experience ... Cisco Certified Network Associate (CCNA) * CompTIA Network+ or Security+ * VMware Certified ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

Pureflow Inc

IT - Helpdesk (on-site)

Graham, NC · On-site

Pureflow IT Specialist (on-site) About Our Organization: With over 40 years of experience providing ... An Associate degree or Technical certification in the computer service field * Previous experience ...

E Tech Group

Senior Application Engineer

Raleigh, NC

... IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical ... As an E Tech associate, you can unlock your greatest potential through challenges and opportunities.

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Information Technology Associate information

See Graham, NC salary details

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$44

How much do information technology associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for information technology associate in Graham, NC is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $28.22 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Graham, NC? The most popular types of Information Technology jobs in Graham, NC are:
What cities near Graham, NC are hiring for Information Technology Associate jobs? Cities near Graham, NC with the most Information Technology Associate job openings:
Information Technology Associate jobs near you

IT Support Lead

MKS2 Technologies

Liberty, NC • On-site

$150K - $157K/yr

Full-time

Posted 16 days ago

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
IT Support Lead
Location: Fort Bragg, NC
Clearance Required: Active Secret Clearance
Employment Type: Full-Time
Salary Range: $150,000 - $157,000 annually
Position Overview
MKS2 is seeking a highly qualified IT Support Lead to oversee enterprise IT operations, cybersecurity support, and technical service delivery for mission-critical military systems and infrastructure. This position serves as the senior technical lead responsible for managing datacenter, network, server, storage, cybersecurity, compliance, and service support operations while supervising technical personnel supporting government information systems.
The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management activities. This position is designated as Key Personnel under the contract and serves as the primary liaison between technical teams and government leadership.
Key Responsibilities
  • Lead day-to-day IT operations supporting mission-critical enterprise environments.
  • Supervise technical teams responsible for network, server, storage, cybersecurity, and end-user support services.
  • Manage complex datacenter environments and ensure system availability, reliability, and performance.
  • Oversee RMF implementation, security control validation, continuous monitoring, and cybersecurity compliance activities.
  • Direct incident response, cybersecurity investigations, and corrective action efforts.
  • Manage vulnerability assessment, remediation, patch management, and risk mitigation programs.
  • Ensure compliance with DoD cybersecurity policies, directives, and information assurance requirements.
  • Monitor system performance, operational metrics, and service delivery objectives.
  • Develop and maintain technical documentation, standard operating procedures, and compliance reports.
  • Coordinate with government stakeholders to support mission requirements and technical priorities.
  • Manage staffing, workload distribution, personnel development, and task execution across technical teams.
  • Support program management efforts, risk assessments, and strategic technology initiatives.
Required Qualifications
Education
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
  • Associate degree plus ten (10) years of IT Lead experience may substitute for the bachelor's degree requirement.
Certifications
  • Current DoD Cyber Workforce Framework (DCWF) Information Systems Security Manager (722) qualification.
  • Intermediate or advanced cybersecurity certification such as:
    • CISSP (Certified Information Systems Security Professional)
    • CISM (Certified Information Security Manager)
    • Equivalent DoD-approved certification
  • Must maintain a minimum of 20 Continuing Professional Development (CPD) hours annually.
  • Must meet all applicable DoD 8140.03 certification requirements at time of contract award.
Experience
  • Minimum four (4) years of formal supervisory experience leading technical teams supporting military information systems.
  • Experience managing enterprise datacenter operations, server infrastructure, network services, and storage environments.
  • Demonstrated experience with program management and complex IT operations.
  • Experience supporting RMF implementation, cybersecurity compliance, and security control management.
  • Proven experience leading incident response and vulnerability management programs.
  • Experience managing personnel, schedules, workloads, and service delivery requirements.
Clearance
  • Active Secret Security Clearance required.
Desired Qualifications
  • Experience supporting Department of Defense (DoD) or Special Operations Forces (SOF) information systems.
  • Knowledge of cloud technologies, virtualization, enterprise storage, and cybersecurity tools.
  • Experience with Security Operations Center (SOC) processes and cyber defense operations.
  • Familiarity with NIST Risk Management Framework, DoD cybersecurity policies, and continuous monitoring programs.
  • Project Management Professional (PMP) certification or equivalent leadership credential.
  • Experience managing geographically dispersed technical teams and enterprise service delivery programs.
Knowledge, Skills, and Abilities
  • Expert understanding of cybersecurity principles, RMF processes, and information assurance requirements.
  • Strong knowledge of enterprise networking, datacenter operations, virtualization, storage, and server administration.
  • Ability to effectively lead large technical teams and oversee complex IT operations.
  • Strong analytical, troubleshooting, and decision-making skills.
  • Exceptional communication and briefing skills with the ability to interact with senior government leadership.
  • Ability to manage multiple priorities in a dynamic operational environment.
  • Strong organizational skills and experience leading technical projects and operational initiatives.
Work Environment
  • Supports mission-critical government and military information technology environments.
  • May require after-hours support during system outages, cybersecurity incidents, or operational events.
  • Occasional travel may be required to support customer locations, technical reviews, and program activities.
Why Join MKS2
At MKS2, we deliver secure, reliable, and innovative technology solutions supporting critical national security missions worldwide. Our professionals work alongside government partners to ensure mission success through excellence in cybersecurity, IT operations, and technical leadership.
Salary Range: $150,000 - $157,000 annually
Security Clearance: Active Secret Clearance Required
Key Personnel Position
Mission Area: IT Operations, Cybersecurity, and Enterprise Infrastructure Support
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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