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Industrial Distribution Jobs (NOW HIRING)

Applied Industrial Technologies

SD · On-site

As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special ...

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$36K

$83.5K

$116K

How much do industrial distribution jobs pay per year?

As of Jul 2, 2026, the average yearly pay for industrial distribution in the United States is $83,498.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are typical career growth opportunities for someone in Industrial Distribution?

Industrial Distribution offers a variety of career advancement paths, such as moving from entry-level roles in sales, purchasing, or logistics to supervisory, management, or specialized positions like supply chain analyst or operations manager. Professionals who develop expertise in vendor management, process optimization, or strategic sourcing often find doors open to leadership roles or cross-functional management positions. Many companies also support ongoing training and professional certification to help employees advance. With experience, it's possible to oversee larger teams, manage significant client accounts, or work on enterprise-level distribution strategies.

What are the key skills and qualifications needed to thrive in the Industrial Distribution position, and why are they important?

To excel in Industrial Distribution, you need a solid understanding of supply chain management, logistics, inventory control, and customer relationship management, often backed by a relevant degree or certifications such as Certified in Production and Inventory Management (CPIM). Familiarity with enterprise resource planning (ERP) systems, warehouse management software, and data analysis tools is highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this field. These competencies enable professionals to efficiently manage product flow, optimize operations, and maintain strong partnerships with suppliers and customers.

What is an Industrial Distribution job?

An Industrial Distribution job focuses on the supply chain process for industrial products, ensuring they reach manufacturers, contractors, and other end users efficiently. Professionals in this field manage logistics, sales, procurement, and customer service to optimize product availability and delivery. They work with a variety of industries, including manufacturing, construction, and energy, to maintain smooth operations and minimize downtime. Strong problem-solving, communication, and analytical skills are essential for success in this role.

More about Industrial Distribution jobs
What cities are hiring for Industrial Distribution jobs? Cities with the most Industrial Distribution job openings:
What are the most commonly searched types of Industrial Distribution jobs? The most popular types of Industrial Distribution jobs are:
What states have the most Industrial Distribution jobs? States with the most job openings for Industrial Distribution jobs include:
What job categories do people searching Industrial Distribution jobs look for? The top searched job categories for Industrial Distribution jobs are:
Industrial Distribution jobs near you
Infographic showing various Industrial Distribution job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 4% Part Time, 3% Contract, and 3% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,498 per year, or $40.1 per hour.
Customer Service Manager - Industrial Distribution - Platinum Accounts

Customer Service Manager - Industrial Distribution - Platinum Accounts

OTC Industrial Technologies

Oakwood Village, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

OTC Industrial Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

99th of 351 rated retail wholesalers

Job description

Customer Service Manager - Industrial Distribution - Platinum Accounts

Lead the customer service operation for platinum and key accounts at Ohio Transmission & Pump inOakwood Village, OH. You'll manage a team of CSRs, own account escalations, and drive measurable performance partnering directly with sales and operations to deliver best-in-class service in an industrial distribution environment.

What's In It For You

  • Competitive salary commensurate with industrial distribution leadership experience
  • Strategic account ownership — platinum and key customers, not a call queue
  • Real leadership scope across one or more facilities
  • Medical, dental, vision + 401(k) with 50% match up to 6%
  • Unlimited PTO, tuition assistance, and career advancement support

Who Thrives Here

  • B2B industrial distribution customer service or account operations background
  • Proven team leader who coaches, develops, and holds the bar
  • Metrics-driven: scorecards, daily reports, and corrective action come naturally
  • Comfortable owning ERP and CRM utilization for your team
  • Calm under pressure, solutions-first mindset

What You'll Do

  • Lead your team: Develop CSRs across one or more facilities, set clear expectations, balance workloads, manage scheduling and PTO, and run regular stand-up meetings to align priorities
  • Own platinum & key accounts: Serve as the senior escalation point, participate in customer meetings and site visits, and leverage deep customer knowledge to deliver targeted service solutions
  • Drive performance: Maintain scorecards, monitor order stages, review daily reports, and take swift corrective action on pricing, freight, margin, or billing issues
  • Partner cross-functionally: Collaborate with sales, operations, warehouse, and procurement on credits, vendor returns, and service alignment; serve as the go-to resource for ERP and CRM utilization
  • Develop your people: Coach, train, conduct performance and merit reviews, build bench strength, and step in to support CSR responsibilities when needed
  • Improve continuously: Prepare and analyze operational reports, champion company policies, lead special projects, and foster a culture of process improvement and feedback

What You'll Need

  • Associate Degree or High School Diploma with 5+ years of related experience in industrial distribution CS or account operations
  • Proven B2B experience supporting complex products, pricing structures, key/strategic accounts, and cross-functional teams
  • Strong operational background: process improvement, project management, ERP experience required; Lean/5S certification or ability to obtain within 6 months
  • Excellent leadership, decision-making, communication, and problem-solving skills; detail oriented with strong data entry accuracy
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams); able to work independently and collaboratively in a team environment
  • Ability to meet physical requirements: prolonged sitting, office mobility, and occasional lifting up to 20 pounds

About Ohio Transmission & Pump

Ohio Transmission & Pump is a division of OTC Industrial Technologies — one of the largest industrial distribution and service companies in the U.S. Our West Chester, OH team serves customers across automation, motion control, and fluid handling with deep technical expertise and a strong service culture.

Learn more about OTC here: About Us | OTC Industrial Technologies

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