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Incident Management Analyst Jobs (NOW HIRING)

Opengate, Inc.

Incident Management Coordinator

Armonk, NY · On-site

$69K - $75K/yr

Being an Incident Management Coordinator is not just a job - it's a chance to be a positive force ... Data compilation, review, analysis and reporting for routine and special projects/initiatives.

Opengate, Inc.

Incident Management Coordinator

Somers, NY · On-site

$69K - $75K/yr

Being an Incident Management Coordinator is not just a job - it's a chance to be a positive force ... Data compilation, review, analysis and reporting for routine and special projects/initiatives.

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How much do incident management analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What is an incident management analyst?

An incident management analyst is responsible for identifying, analyzing, and resolving IT incidents to restore normal service operations quickly. They often use incident management tools and follow established procedures to minimize downtime and prevent future issues, requiring strong problem-solving and communication skills.

What is the role of an incident analyst?

An incident management analyst is responsible for identifying, analyzing, and resolving IT incidents to minimize service disruptions. They monitor systems, coordinate response efforts, and document incidents to improve future response and prevent recurrence, often using tools like ticketing systems and following established procedures.

What are the 5 C's of incident management?

The 5 C's of incident management are typically Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Management Analysts effectively handle incidents by ensuring clear communication, coordinated response efforts, containment of the issue, corrective actions, and proper closure of the incident. Mastery of these steps is essential for efficient incident resolution and minimizing impact.

What are the key skills and qualifications needed to thrive as an Incident Management Analyst, and why are they important?

To thrive as an Incident Management Analyst, you need strong analytical abilities, ITIL or similar process knowledge, and experience in IT operations or service management. Familiarity with incident management tools like ServiceNow, Jira Service Management, or BMC Remedy, as well as ITIL certification, is commonly required. Outstanding communication, problem-solving, and organizational skills help you coordinate responses and manage multiple incidents efficiently. These competencies ensure timely resolution of IT issues, minimize business disruptions, and maintain high service quality.

Is SOC an entry level job?

A Security Operations Center (SOC) analyst role is often considered entry-level, especially for those with basic cybersecurity knowledge and certifications like CompTIA Security+ or Cisco Cybersecurity Operations. However, some SOC positions require prior experience or specialized skills, and advancement typically involves gaining experience and additional certifications.

How does an Incident Management Analyst typically collaborate with other IT teams during a major incident?

Incident Management Analysts play a central role in coordinating communication and action during major IT incidents. They often act as the primary point of contact, facilitating updates between technical teams such as network, security, and application support. By organizing incident bridges or conference calls, they ensure all relevant stakeholders are aligned on the issue and its resolution steps. Effective collaboration helps minimize downtime and ensures a swift, unified response to restore services.

What is the difference between Incident Management Analyst vs Service Desk Analyst?

AspectIncident Management AnalystService Desk Analyst
Required CredentialsITIL certification, relevant technical certificationsITIL certification, basic technical knowledge
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large corporationsIT support companies, internal IT departments
Common Search & ComparisonYesYes

The Incident Management Analyst focuses on identifying, analyzing, and resolving IT incidents to restore services quickly, often working within IT operations teams. In contrast, the Service Desk Analyst primarily handles initial user support, logging issues, and providing basic troubleshooting. While both roles require ITIL knowledge and technical skills, Incident Management Analysts typically work in more specialized incident response environments, whereas Service Desk Analysts serve as the first point of contact for end-users.

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What states have the most Incident Management Analyst jobs? States with the most job openings for Incident Management Analyst jobs include:
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Incident Management Analyst jobs near you
Infographic showing various Incident Management Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, and 15% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.
Incident Management Coordinator

Incident Management Coordinator

Community Options, Inc.

Allentown, PA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Community Options rating

6.3

Company rating: 6.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

96th of 228 rated social care providers

Job description

Description
Position at Community Options, Inc.
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a detail-oriented Incident Management Coordinator in Allentown, PA. The Incident Management Coordinator plays a critical role in our commitment to safeguarding the rights and welfare of individuals with intellectual and developmental disabilities. This person will be responsible for overseeing all aspects of incident management, ensuring that investigations are thorough, well-documented, and compliant with regulations.
Starting pay is $55,000/per year
Responsibilities
  • Conduct internal investigations in accordance with state regulations involving abuse, neglect, and exploitation
  • Respond promptly to state investigations in accordance with regulations
  • Act as the point person to arrange interviews and provide relevant documentation as needed
  • Present findings and evidence from investigations and recommend corrective actions
  • Conduct root cause and trend analyses to prevent future incidents of a similar nature
  • Prepare and deliver an annual trend/root cause analysis report for the board of directors
  • Monitor Therap's General Event Records to ensure proper documentation and reporting of incidents
  • Conduct routine site visits of programs to assess opportunities for reducing incidents
  • Conduct routine incident management meetings and maintain the incident management database as required
  • Conduct staff training sessions as needed to ensure awareness and compliance with incident management policies and procedures
  • Collaborate with internal and state inspectors and investigators as needed
  • Additional tasks and responsibilities may be assigned
  • Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements
  • Minimum of three years of relevant experience
  • Must possess current ODP certified investigator certification
  • Bachelor's degree in social work, human services, psychology, or related field preferred
  • Valid driver's license with satisfactory driving record
  • Commitment and knowledge of community-based support for persons with disabilities
  • Excellent time management skills and the ability to develop and implement multiple priorities
  • Independent judgment is required to plan, prioritize, and organize diversified workload
  • Knowledge and understanding of local regulatory agency operations
  • Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
  • University partnerships that include tuition reduction

Please Visit Our Website to Complete an Online Application! Careers.comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
#IND-LH

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