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Incident Management Analyst Jobs (NOW HIRING)

DTCC

Incident Management Director

Coppell, TX · On-site

You will also initiate root cause analysis efforts to ensure resolver teams quickly identify ... Lead Major Incident Management Process which includes: * Driving Major Incidents to speedy ...

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Zillow

Senior Manager, Incident Management

Problem Management: driving structured root cause analysis and systemic fixes that reduce repeat ... Own the end-to-end incident management program, including process design, tooling, and governance ...

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How much do incident management analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What is an incident management analyst?

An Incident Management Analyst is a professional responsible for monitoring, identifying, and resolving IT incidents that disrupt normal business operations. They play a key role in coordinating responses to outages or system failures, ensuring that incidents are addressed quickly and efficiently. Their duties often include analyzing incident patterns, communicating with stakeholders, and implementing strategies to prevent future incidents. This role is critical in minimizing downtime and maintaining service quality within an organization.

How does an incident management analyst typically collaborate with other IT teams during a major incident?

Incident Management Analysts play a central role in coordinating communication and action during major IT incidents. They often act as the primary point of contact, facilitating updates between technical teams such as network, security, and application support. By organizing incident bridges or conference calls, they ensure all relevant stakeholders are aligned on the issue and its resolution steps. Effective collaboration helps minimize downtime and ensures a swift, unified response to restore services.

What are the key skills and qualifications needed to thrive as an incident management analyst, and why are they important?

To thrive as an Incident Management Analyst, you need strong analytical abilities, ITIL or similar process knowledge, and experience in IT operations or service management. Familiarity with incident management tools like ServiceNow, Jira Service Management, or BMC Remedy, as well as ITIL certification, is commonly required. Outstanding communication, problem-solving, and organizational skills help you coordinate responses and manage multiple incidents efficiently. These competencies ensure timely resolution of IT issues, minimize business disruptions, and maintain high service quality.

What is the difference between Incident Management Analyst vs Service Desk Analyst?

AspectIncident Management AnalystService Desk Analyst
Required CredentialsITIL certification, relevant technical certificationsITIL certification, basic technical knowledge
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large corporationsIT support companies, internal IT departments
Common Search & ComparisonYesYes

The Incident Management Analyst focuses on identifying, analyzing, and resolving IT incidents to restore services quickly, often working within IT operations teams. In contrast, the Service Desk Analyst primarily handles initial user support, logging issues, and providing basic troubleshooting. While both roles require ITIL knowledge and technical skills, Incident Management Analysts typically work in more specialized incident response environments, whereas Service Desk Analysts serve as the first point of contact for end-users.

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Incident Management Analyst jobs near you
Infographic showing various Incident Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.

(Cyber) Incident Management Analyst - Hybrid with Security Clearance

Nightwing

Arlington, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Cyber Threat Analyst to support this critical customer mission. Responsibilities: - Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise - Applying knowledge of the tactics, techniques, and procedures of various criminal, insider, hacktivist, and nation state threat actors to identify and validate threats - Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data - Conducting cursory analysis of log data - Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident - Tracking and documenting Computer Network Defense (CND) incidents from initial detection through final resolution - Working with other components within the organization to obtain and coordinate information pertaining to ongoing incidents. - Limited candidates may be hired for shift work; assigned to set schedules, triaging and researching incidents for Indicators of Compromise (IOCs), escalating to specialized analysts Required Skills: - U.S. Citizenship - Must have an active TS/SCI clearance - Must be able to obtain DHS Suitability - 2+ years of directly relevant experience in cyber incident management or cybersecurity operations - Knowledge of incident response and handling methodologies - Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incident - Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.) - Skill in recognizing and categorizing types of vulnerabilities and associated attacks
- Knowledge of basic system administration and operating system hardening techniques
- Knowledge of Computer Network Defense policies, procedures, and regulations
- Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non nation-state sponsored], and third generation [nation-state sponsored])
- Knowledge of system and application security threats and attack methods (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code) - Must be able to work collaboratively across physical locations Desired Skills: - Knowledge of basic system administration and operating system hardening techniques
- Knowledge of Computer Network Defense policies, procedures, and regulations
- Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non nation-state sponsored], and third generation [nation-state sponsored])
- Knowledge of system and application security threats and attack methods (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code) Required Education: BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with 4-6 years of incident management or cyber security experience. Desired Certifications: GCIH, GCFA GISP, GCED, CCFP or CISSP Arlington, VA Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives. When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions. At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients. Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team. Salary & Benefits
The salary associated with this position ($77,000-$163,000) is commensurate with the selected candidate's qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards. Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances. Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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