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Incident Management Analyst Jobs (NOW HIRING)

Volto USA

Incident Management Specialist

San Jose, CA · On-site

Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets). * Maintain active status on the incident management platform and communication ...

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Incident Management Analyst information

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How much do incident management analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What is an incident management analyst?

An Incident Management Analyst is a professional responsible for monitoring, identifying, and resolving IT incidents that disrupt normal business operations. They play a key role in coordinating responses to outages or system failures, ensuring that incidents are addressed quickly and efficiently. Their duties often include analyzing incident patterns, communicating with stakeholders, and implementing strategies to prevent future incidents. This role is critical in minimizing downtime and maintaining service quality within an organization.

How does an incident management analyst typically collaborate with other IT teams during a major incident?

Incident Management Analysts play a central role in coordinating communication and action during major IT incidents. They often act as the primary point of contact, facilitating updates between technical teams such as network, security, and application support. By organizing incident bridges or conference calls, they ensure all relevant stakeholders are aligned on the issue and its resolution steps. Effective collaboration helps minimize downtime and ensures a swift, unified response to restore services.

What are the key skills and qualifications needed to thrive as an incident management analyst, and why are they important?

To thrive as an Incident Management Analyst, you need strong analytical abilities, ITIL or similar process knowledge, and experience in IT operations or service management. Familiarity with incident management tools like ServiceNow, Jira Service Management, or BMC Remedy, as well as ITIL certification, is commonly required. Outstanding communication, problem-solving, and organizational skills help you coordinate responses and manage multiple incidents efficiently. These competencies ensure timely resolution of IT issues, minimize business disruptions, and maintain high service quality.

What is the difference between Incident Management Analyst vs Service Desk Analyst?

AspectIncident Management AnalystService Desk Analyst
Required CredentialsITIL certification, relevant technical certificationsITIL certification, basic technical knowledge
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large corporationsIT support companies, internal IT departments
Common Search & ComparisonYesYes

The Incident Management Analyst focuses on identifying, analyzing, and resolving IT incidents to restore services quickly, often working within IT operations teams. In contrast, the Service Desk Analyst primarily handles initial user support, logging issues, and providing basic troubleshooting. While both roles require ITIL knowledge and technical skills, Incident Management Analysts typically work in more specialized incident response environments, whereas Service Desk Analysts serve as the first point of contact for end-users.

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Incident Management Analyst jobs near you
Infographic showing various Incident Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.

Incident Management & Prevention Analyst

Phaxis

Universal City, CA • On-site

$27.35 - $30/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


6 months contract
ONSITE Universal City CA
Pay rate $28-30/hr W2
Global Controllership -Incident Management & Prevention
The Global Controllership -Incident Management & Prevention team is responsible for
• Incident Prevention
• Incident Management
Job Overview
The Incident Management & Prevention Analyst will join our Incident Management & Prevention Team, tasked with conducting video verifications pertinent to various Global Controllership processes. The analyst will complete identity verification through video calls.
This position involves collaboration with Accounts Payable (AP), Order to Cash (AR), cybersecurity, and other teams to ensure thorough vetting. Additionally, the analyst will engage in continuous process improvements, data management, and reporting to optimize workflows and enhance verification accuracy.
The successful candidate will be analytical, detail-oriented, and proactive, with experience working in adynamic, fast-paced team environment. This is an excellent opportunity for someone passionate about identity verification and/or fraud prevention.
Responsibilities:
• Identity Video Calls: Conduct video calls to verify identities ensuring all documentation is reviewed and calls adhere to established guidelines.
• Process Documentation Development: Contribute to the creation and ongoing updates of verification documentation to keep the team current on best practices.
Qualifications/requirements
• Bachelor's Degree in a relevant field (e.G., Accounting, Finance, Cybersecurity, Data Science) or equivalent work experience.
• 2-4 years of experience in fraud prevention and/or identity verification. Experience with video-based identity verification is preferred.
• Strong written and verbal communication skills for professional interactions during video calls and clear recording and reporting to cross-functional teams.
• Familiar with reporting using Power BI, Excel, and other analytics platforms.
• Skilled in gathering evidence, documenting findings, and utilizing various threat detection and analysis tools.
• Experience with automation tools and fraud detection systems is an advantage.
• Ability to manage multiple tasks in a dynamic environment.
Desired Characteristics
• Proactive, results-driven self-starter with strong analytical skills and attention to detail.
• Able to independently manage priorities, identify issues early, and offer timely solutions.
• Focused on continuous improvement with a collaborative approach to process enhancements across teams.
• Comfortable with technology and video communication tools, adapting to evolving verification practices.
• Fluent in Spanish, Italian, German or French.
• Certifications in fraud prevention (CFE, CFCS, CFF) a plus.
Meet Your Recruiter
Iben Krogh
Phaxis logo

About Phaxis

Sourced by ZipRecruiter

Phaxis has been working on behalf of amazing clients and candidates for over 20 years, with much success. We have filled over 94,000 roles across our actively serviced clients. Our team understands how to deliver for our clients while guiding our candidates through their career journey and we all want to get you where you want to be. Your goals are our goals, and we treat them as such. Once you work with us, you’re a part of the team! How can we help you? We’re dedicated to helping you find yours.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Melville , NY, US

Year founded

2002

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