ZipRecruiter

Log In

1

Incident Management Analyst Jobs (NOW HIRING)

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

ACLD

Senior Incident Management Analyst

Bethpage, NY · On-site

$66K/yr

Senior Incident Management Analyst Help Others to ASPIRE HIGHER! When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born.

next page

Showing results 1-20

All JobsIncident Management Analyst Jobs

Incident Management Analyst information

See salary details

$19

$38

$62

How much do incident management analyst jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What does an incident management analyst do?

An incident management analyst is responsible for identifying, analyzing, and resolving IT incidents to restore normal service operations quickly. They monitor systems, coordinate response efforts, document incidents, and implement preventive measures, often using tools like ticketing systems and incident management frameworks such as ITIL.

What is an Incident Management Analyst?

An Incident Management Analyst is a professional responsible for monitoring, identifying, and resolving IT incidents that disrupt normal business operations. They play a key role in coordinating responses to outages or system failures, ensuring that incidents are addressed quickly and efficiently. Their duties often include analyzing incident patterns, communicating with stakeholders, and implementing strategies to prevent future incidents. This role is critical in minimizing downtime and maintaining service quality within an organization.

What is the highest salary for incident manager?

The highest salary for an Incident Management Analyst can reach over $120,000 annually, especially with extensive experience, certifications, and working in high-demand industries or senior roles. Salaries vary based on location, company size, and individual expertise in incident response and IT service management tools.

How much do incident response analysts make?

Incident Management Analysts typically earn a median annual salary between $70,000 and $110,000, depending on experience, certifications, and location. Entry-level roles may start around $60,000, while experienced analysts with specialized skills can earn over $120,000. The role often requires knowledge of cybersecurity tools and incident response procedures.

What are the key skills and qualifications needed to thrive as an Incident Management Analyst, and why are they important?

To thrive as an Incident Management Analyst, you need strong analytical abilities, ITIL or similar process knowledge, and experience in IT operations or service management. Familiarity with incident management tools like ServiceNow, Jira Service Management, or BMC Remedy, as well as ITIL certification, is commonly required. Outstanding communication, problem-solving, and organizational skills help you coordinate responses and manage multiple incidents efficiently. These competencies ensure timely resolution of IT issues, minimize business disruptions, and maintain high service quality.

Is SOC an entry level job?

A Security Operations Center (SOC) analyst role is often considered entry-level, especially for those with basic cybersecurity knowledge and certifications like CompTIA Security+ or Cisco CCNA. However, some SOC positions require prior experience or specialized skills, and roles can range from entry-level to senior positions depending on the organization.

How does an Incident Management Analyst typically collaborate with other IT teams during a major incident?

Incident Management Analysts play a central role in coordinating communication and action during major IT incidents. They often act as the primary point of contact, facilitating updates between technical teams such as network, security, and application support. By organizing incident bridges or conference calls, they ensure all relevant stakeholders are aligned on the issue and its resolution steps. Effective collaboration helps minimize downtime and ensures a swift, unified response to restore services.

What is the difference between Incident Management Analyst vs Service Desk Analyst?

AspectIncident Management AnalystService Desk Analyst
Required CredentialsITIL certification, relevant technical certificationsITIL certification, basic technical knowledge
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large corporationsIT support companies, internal IT departments
Common Search & ComparisonYesYes

The Incident Management Analyst focuses on identifying, analyzing, and resolving IT incidents to restore services quickly, often working within IT operations teams. In contrast, the Service Desk Analyst primarily handles initial user support, logging issues, and providing basic troubleshooting. While both roles require ITIL knowledge and technical skills, Incident Management Analysts typically work in more specialized incident response environments, whereas Service Desk Analysts serve as the first point of contact for end-users.

More about Incident Management Analyst jobs
What cities are hiring for Incident Management Analyst jobs? Cities with the most Incident Management Analyst job openings:
What are the most commonly searched types of Incident Management Analyst jobs? The most popular types of Incident Management Analyst jobs are:
What states have the most Incident Management Analyst jobs? States with the most job openings for Incident Management Analyst jobs include:
What job categories do people searching Incident Management Analyst jobs look for? The top searched job categories for Incident Management Analyst jobs are:
Incident Management Analyst jobs near you
Infographic showing various Incident Management Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.

Incident Management Analyst

TekCommands Inc

Atlanta, GA • On-site

Contractor

Posted 23 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.