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Incident Management Analyst Jobs (NOW HIRING)

ACLD

Senior Incident Management Analyst

Bethpage, NY · On-site

$66K/yr

Senior Incident Management Analyst Help Others to ASPIRE HIGHER! When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born.

Volto USA

Incident Management Specialist

San Jose, CA · On-site

Key Responsibilities: • Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets). • Maintain active status on the incident management ...

Leidos

Incident Management

Aurora, CO · On-site

$87K - $157K/yr

They will manage technical support teams, create procedures to deal with problems and develop ... Analysis and reporting of incident trend data to identify and eliminate root causes. * Initiating ...

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How much do incident management analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

What is an incident management analyst?

An incident management analyst is responsible for identifying, analyzing, and resolving IT incidents to restore normal service operations quickly. They often use incident management tools and follow established procedures to minimize downtime and prevent future issues, requiring strong problem-solving and communication skills.

What is the role of an incident analyst?

An incident management analyst is responsible for identifying, analyzing, and resolving IT incidents to minimize service disruptions. They monitor systems, coordinate response efforts, and document incidents to improve future response and prevent recurrence, often using tools like ticketing systems and following established procedures.

What are the 5 C's of incident management?

The 5 C's of incident management are typically Communication, Coordination, Containment, Correction, and Closure. These principles help Incident Management Analysts effectively handle incidents by ensuring clear communication, coordinated response efforts, containment of the issue, corrective actions, and proper closure of the incident. Mastery of these steps is essential for efficient incident resolution and minimizing impact.

What are the key skills and qualifications needed to thrive as an Incident Management Analyst, and why are they important?

To thrive as an Incident Management Analyst, you need strong analytical abilities, ITIL or similar process knowledge, and experience in IT operations or service management. Familiarity with incident management tools like ServiceNow, Jira Service Management, or BMC Remedy, as well as ITIL certification, is commonly required. Outstanding communication, problem-solving, and organizational skills help you coordinate responses and manage multiple incidents efficiently. These competencies ensure timely resolution of IT issues, minimize business disruptions, and maintain high service quality.

Is SOC an entry level job?

A Security Operations Center (SOC) analyst role is often considered entry-level, especially for those with basic cybersecurity knowledge and certifications like CompTIA Security+ or Cisco Cybersecurity Operations. However, some SOC positions require prior experience or specialized skills, and advancement typically involves gaining experience and additional certifications.

How does an Incident Management Analyst typically collaborate with other IT teams during a major incident?

Incident Management Analysts play a central role in coordinating communication and action during major IT incidents. They often act as the primary point of contact, facilitating updates between technical teams such as network, security, and application support. By organizing incident bridges or conference calls, they ensure all relevant stakeholders are aligned on the issue and its resolution steps. Effective collaboration helps minimize downtime and ensures a swift, unified response to restore services.

What is the difference between Incident Management Analyst vs Service Desk Analyst?

AspectIncident Management AnalystService Desk Analyst
Required CredentialsITIL certification, relevant technical certificationsITIL certification, basic technical knowledge
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large corporationsIT support companies, internal IT departments
Common Search & ComparisonYesYes

The Incident Management Analyst focuses on identifying, analyzing, and resolving IT incidents to restore services quickly, often working within IT operations teams. In contrast, the Service Desk Analyst primarily handles initial user support, logging issues, and providing basic troubleshooting. While both roles require ITIL knowledge and technical skills, Incident Management Analysts typically work in more specialized incident response environments, whereas Service Desk Analysts serve as the first point of contact for end-users.

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Incident Management Analyst jobs near you
Infographic showing various Incident Management Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, and 15% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.
Incident Management Analyst

Incident Management Analyst

Integrated Resources INC

Detroit, MI

Contractor

Posted 4 days ago

Job description

Company Description

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.


This is Contract position with my direct client 

Job Description

Job Description:


Ensure incidents are escalated and facilitated to enable efficient and timely service restorations

Communicate with all levels of management regarding Priority 1 and Priority 2 incidents 

Support rotating on-call support for Priority 1/2 (24x7)

Perform initial Priority assessments and mediate Priority assessment disputes.

Facilitate the restoration of service. Facilitate discussions and identify resulting action items. Ensure the correct technical staff is working on an incident

Escalate issues during the issue resolution 

Facilitate and support lessons learned reviews

Assist with enhancements of incident process documentation & incident reports

Assist in measuring and improving, information and experience within incident management

Ensure strong, clear and effective communication across all release stakeholders

Ensure standards, tools and best practices are implemented

Educate community about Incident Management services

Completes ad-hoc and ongoing projects on an as-needed basis

Qualifications

Requirements:

Education level: Bachelor's degree or equivalent work experience


ITIL V3 Foundation experience. Certification and working knowledge preferred.


Experience with ServiceNow a plus.


Total years and type of prior related experience: 2 + years related help desk or BA experience


Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.


Self-motivated, self-confident team player that can work well in a fast paced environment. Quick on one's feet, fast thinker


Ability to understand and communicate high level technical concepts


Process driven; leverage existing sustain processes to efficiently execute duties


Excellent communication both written and verbal. Facilitation and elicitation skills to communicate with stakeholder groups


Basic understanding of ticketing systems and workflow 


Solid analytical skills and ability to solve problems. Applies a systematic problem-solving approach to gather needed information, evaluate alternatives, develop contingencies and prioritize actions. 


Generates sound solutions for complex business problems; anticipates obstacles and establishes next steps. 


Works with the customer to involve the right people; solicits input, knows and plans for stakeholder impact. Self-motivated, independent worker, driven to complete tasks quickly


Balances priorities and manages workload effectively


Solid PC skills and knowledge of Microsoft Office products, including Outlook, Excel and Word experience 


Detail-oriented individual to ensure all issues are resolved to customer satisfaction


Negotiation skills to effectively resolve customer issues by seeking win-win solutions that add value to the customer


Flexibility: Determines process and priorities based on the requirements of a situation. Quickly adapts approach as the situation changes 


Organizational skills to manage a wide array of information and activities


Creative thinking skills to push beyond the boundaries of existing practices and mindsets


Ability to quickly master procedures and processes


Creates a climate of collaboration and teamwork among team members and customer groups


Focus on improvement; enhance existing processes to improve efficiency and customer satisfaction


Recognizes the value of a multi-industry perspective and applies best practices to create innovative solutions


Sees the opportunity to act and make a difference. Take the initiative to make a difference without over-analyzing or waiting until it is too late. Willing to accept short term solutions that meet critical and immediate needs, but may not be perfect for the long run so that projects and systems can move forward



Additional Information

Regards,

Ravi Kumar

Technical Recruiter

Integrated Resources, Inc 

IT CLINICAL NURSING ALLIED HEALTH

Tel: (732) 549 2030 Ext. 227 



Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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