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How much do inbound telesales representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound telesales representative in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound telesales representatives, and how can they be effectively managed?

Inbound Telesales Representatives often face challenges such as handling high call volumes, dealing with difficult or hesitant customers, and consistently meeting sales targets. Effective time management, active listening, and product knowledge are key to overcoming these obstacles. Regular training sessions, support from team leads, and collaboration with colleagues can also help representatives refine their sales techniques and stay motivated. Being adaptable and open to feedback ensures ongoing improvement and success in this fast-paced environment.

What is an inbound telesales representative?

Inbound Telesales Representatives are professionals who handle incoming calls from potential customers interested in a company’s products or services. Their primary role is to answer questions, provide information, and assist callers in making purchases or signing up for services. They often work in call centers, using sales techniques to convert inquiries into sales while delivering excellent customer service. Inbound telesales differs from outbound telesales, as representatives respond to incoming interest rather than actively making cold calls.

What is the difference between Inbound Telesales Representative vs Customer Service Representative?

AspectInbound Telesales RepresentativeCustomer Service Representative
Primary RoleSell products/services over the phone to inbound callersAssist customers with inquiries, issues, and support
Sales FocusHigh; responsible for closing sales and upsellingLow; focus on problem resolution and customer satisfaction
Required SkillsPersuasion, sales techniques, product knowledgeCommunication, problem-solving, patience
Work EnvironmentCall centers, sales departmentsCustomer support centers, service departments

While both roles involve inbound calls, Inbound Telesales Representatives focus on selling and upselling products, requiring sales skills and product knowledge. Customer Service Representatives primarily handle inquiries and resolve issues, emphasizing communication and problem-solving. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as an inbound telesales representative, and why are they important?

To thrive as an Inbound Telesales Representative, you need excellent communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is typically required. Strong persuasion, patience, and resilience help you build rapport and handle objections effectively. These skills are crucial for converting inbound inquiries into sales, ensuring customer satisfaction, and meeting performance targets.
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What states have the most Inbound Telesales Representative jobs?

States with the most job openings for Inbound Telesales Representative jobs include:

What job categories do people searching Inbound Telesales Representative jobs look for?

The top searched job categories for Inbound Telesales Representative jobs are:

Inbound Telesales Representative jobs near you
Infographic showing various Inbound Telesales Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,051 per year, or $17.3 per hour.

TeleSales and Retention Representative - Bilingual (Spanish, Vietnamese, or Chinese)

Verda Healthcare Inc

Huntington Beach, CA • On-site

Full-time

Re-posted 4 days ago

Job description

Description:

· Provide quality customer service. Educates prospective members, designated family members, and caregivers regarding benefits and plan options.

· Accurately explains benefits and plan options in person, via email or telephonically.

· Provides follow-up with prospective members demonstrates active listening skills, determining the needs assessment and clarifying the customer’s wants versus needs and identifying and explaining the plan solution.

· Consistently meets and/or exceeds the departmental KPI production standards, including quality, productivity, and adherence to schedule and attendance. This includes inbound call volume from our marketing efforts and outbound calls to members.

· Responds appropriately and in a timely fashion to prospective member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, enrollments, and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issue.

· Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed. This is a critical element of retention.

· Participates in member calling projects as assigned by management to support the overall Verda Health Plan goal of membership retention.

· Follows policies and procedures and job aids to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.

· Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Verda Health Plan operations, as documented in company policies and procedures. Follows all HIPAA requirements.

· Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.

· Proactively engages and collaborates with other departments as required.

· Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.

· Achieves individual performance goals established for this position in call quality, attendance, schedule adherence, and individual performance goals relating to call center objectives.

Requirements:

Minimum Qualifications

· Required: High School diploma or equivalent required.

· Bilingual and fluent in English AND one of the following Korean, Vietnamese, or Spanish

· 1-2 years call center or related TeleSales and/or customer service experience required.

· 1-2 years of prior experience re benefits, including Medicare Advantage Plans

· Experience in the healthcare, insurance, or pharmacy industry is highly desirable.

· Ability to maintain calm demeanor, including during charged situations.

· Data entry and general computer skills required.

· Effective communication (oral and written) skills. Professional /pleasant telephone manner required.

· Professional /pleasant telephone manner required.

· Ability to handle large call volume, while always providing excellent customer service

· Demonstrated efficiency/effectiveness is an environment with a high call volume.

Professional Competencies

· Integrity and Trust

· Customer Focus

· Functional/Technical Skills

· Written/Oral Communications

· Critical/Analytical Thinker