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Inbound Customer Service Jobs (NOW HIRING)

Spherion of Utah

Inbound Customer Service

Lindon, UT

$18 - $19.50/hr

This position is the first point of contact for inbound customer calls regarding their 401K accounts. This is full-time position with a work schedule between the hours of 7am and 6:30 pm. Schedules ...

Afni

Inbound Customer Service Representative

Tucson, AZ

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

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How much do inbound customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for inbound customer service in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by Inbound Customer Service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

More about Inbound Customer Service jobs
What cities are hiring for Inbound Customer Service jobs? Cities with the most Inbound Customer Service job openings:
What are the most commonly searched types of Inbound Customer Service jobs? The most popular types of Inbound Customer Service jobs are:
What states have the most Inbound Customer Service jobs? States with the most job openings for Inbound Customer Service jobs include:
Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in the United States as of May 2026, with employment types broken down into 9% Full Time, 82% Part Time, and 9% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Inbound Customer Service

Inbound Customer Service

Baudville Brands

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

INBOUND CUSTOMER SERVICE REPRESENTATIVE I & II
ABOUT THE OPPORTUNITY:
This role is responsible for delivering an exceptional customer experience across all Baudville Brands by handling inbound customer calls with accuracy, efficiency, and professionalism. The position focuses on answering product and order inquiries, entering and managing quotes and orders, resolving issues, and supporting sales objectives such as conversion, upselling, and average order value.
The individual in this role will follow established call flows, policies, and procedures while maintaining detailed documentation of customer interactions. Success requires strong problem-solving skills, attention to detail, and the ability to build positive working relationships with customers and internal team members. This role also provides opportunities to support broader sales and sales support functions as business needs require.
DUTIES AND RESPONSIBILITIES:
  • Resolve all inbound customer inquiries promptly to completion.
  • Demonstrate strong customer focus and commitment to quality.
  • Follow all policies and procedures to ensure accuracy and consistency.
  • Problem-solve and handle escalated issues appropriately.
  • Achieve minimum expectations for upselling, average order value, and call conversion.
  • Ability to meet and exceed all monitoring criteria and utilize feedback for further development.
  • Ability to meet all department objectives and metrics for call handling.
  • Perform any sales support functions as needed
  • Obtain specific information and keep records of all customer communication in the NetSuite note fields.
  • Have knowledge of any and all brands and product lines to be able to efficiently and effectively communicate options and appropriate products to customers.
  • Establish and maintain working relationships with team members and those contacted within the course of the work day.
  • Support company, team and individual goals.
  • Support all areas within the sales suite as needed
  • Understand and carry out instructions and duties as assigned by leadership.

IDEAL CANDIDATE TRAITS:
  • Proven ability to be detail-oriented
  • Highly motivated and professional with excellent communication skills, highly confident and goal-oriented.
  • Strong computer skills and proficiency in Excel and Word, as well as the ability to display competency in our company software and products.
  • Well-developed sales and customer service skills, such as strong follow-through skills and attention to detail.

LEVEL II:
  • Expected to resolve more complex customer issues
  • Responsible for the overall maintenance and fulfillment of specialized job functions/channels
  • Efficiently and professionally assists other departments in cross-functional support, as needed
  • Demonstrates heightened mentorship and training skills for the development of team members

KEY MEASURES OF SUCCESS:
  • Must be highly detail-oriented in order to achieve a 99.7% accuracy rate or better for all entered orders.
  • Conversion rate of 30% or better.
  • Achieve the target for lines per order for Baudville and IDville Brands.
  • Contribution towards the department service level goal of answering each call within 15 seconds 92% of the time or greater.

REQUIREMENTS:
  • High School Diploma or equivalent
  • 0-2 years business-to-business sales or equivalent experience desired. (Level I)
  • 2-5 years of business-to-business sales or equivalent experience desired. (Level II)
  • The position is mainly sedentary. Must be able to work in an office environment. Requires attentiveness and computer operation for prolonged periods.

Our Winning Culture Offers
  • A world-class work environment:
    • West Michigan's 101 Best and Brightest Companies to Work for 18 times
    • National Best & Brightest winner for 13 consecutive years
    • 101 Best & Brightest in Wellness winner 12 times
    • 7-time Great Place to Work Certified™. (https://www.greatplacetowork.com/certified-company/7012443)
  • Performance-based compensation commensurate with experience including annual salary and discretionary bonus
  • Stability of a privately held, employee focused business with 41+ years of rich and diverse history
  • Medical, Dental, Vision, Life, Long-Term Disability, and Short-Term Disability
  • Company sponsored 401K with vested match
  • Tuition Reimbursement
  • Paid Parental Leave
  • Peer group of proven winners - ready to embrace the same and grow our successful business to new levels.

At Baudville Brands, we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, veteran status, disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one, please let us know.

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