ZipRecruiter

Log In

1

Inbound Customer Service Jobs (NOW HIRING)

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting ...

next page

Showing results 1-20

All JobsInbound Customer Service Jobs

Inbound Customer Service information

See salary details

$10

$16

$26

How much do inbound customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound customer service in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

More about Inbound Customer Service jobs

What cities are hiring for Inbound Customer Service jobs?

Cities with the most Inbound Customer Service job openings:

What are the most commonly searched types of Inbound Customer Service jobs?

The most popular types of Inbound Customer Service jobs are:

What states have the most Inbound Customer Service jobs?

States with the most job openings for Inbound Customer Service jobs include:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Inbound Customer Service Representative

Home Paramount Pest Control

Forest Hill, MD • On-site

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Home Paramount Pest Control rating

4.5

Company rating: 4.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

32nd of 35 rated pest control companies

Job description

Company Overview
Home Paramount is a family-owned and operated company founded in 1939. We rank among the largest pest management firms in the United States and are committed to a long-term strategy of growth through excellent customer service.
Summary
We are seeking to hire an experienced Customer Service Personnelfor an Inbound Customer Service Representative position. The primary responsibilities of the Inbound Customer Service Representative involve taking inbound calls in the call center handling various customer service issues. This full-time employment opportunity in scenic Harford County offers you experience that will advance your career, knowledge growth, and professional development.
Responsibilities:
As an Inbound Customer Service Representative your daily duties will include but may not be limited to:
  • Handle inbound customer service and inside sales calls from multiple sources.
  • Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport.
  • Convert new customer inquiries into sales by identifying solutions and upselling opportunities for existing customers.
  • Maintain high customer satisfaction with every contact with potential and current customers.
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Provide a positive customer service/sales experience that will retain and promote customer loyalty in accordance with company processes and policies.
Requirements:
The primary requirements of an Inbound Customer Service Representative involve.:
  • Ability to work within a team atmosphere.
  • Call center experience a plus but not required.
  • Experience performing/delivering high quality customer service to customers.
  • Any sales experience a plus.
  • Ability to solve problems and present information clearly to customers.
We are an Equal Opportunity Employer that offers competitive compensation packages and a full range of company benefits including, but not limited to:
  • Medical, Dental, and Vision Coverage
  • Life and Disability Benefits
  • Paid Time Off, Vacation, Sick, Personal
  • 401(k) and ROTH Retirement Plans
  • FREE PARKING

Salary: $15.00 per hour plus commission if eligible. Overtime compensation for hours worked in excess of 40 in a given workweek.

What Home Paramount Pest Control employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply