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Inbound Customer Service information

See Ontario salary details

$8

$14

$22

How much do inbound customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound customer service in Ontario is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What cities in Ontario are hiring for Inbound Customer Service jobs?

Cities in Ontario with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,337 per year, or $14.6 per hour.

Inbound Customer Service Representative - On-Site

NTT DATA Services

Ottawa, ON • On-site

CA$19/hr

Full-time

Medical, Dental, Vision

Posted 17 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

118th of 224 rated it services

Job description

Req ID: 384712 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

 

A Career at NTT DATA Means:

 

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We're glad you asked! 

  • All equipment required for you to be successful in your role
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities

Position Overview:

The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about account related questions for internet, Wi-Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance while maintaining professionalism and empathy. Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance

Position: Inbound Customer Service Representative

Position Location: Ottawa - 2175 Robertson Rd, Nepean, ON K2H 5Z2

Hours of Work: Tuesday-Sunday, 9:00am - 8:00pm EST

Rate of Pay: $19.00/Hr

 

Responsibilities:

  • Answer inbound calls from clients regarding internet, Wi-Fi, modem, and account related questions.
  • Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi-Fi settings.
  • Provide clear explanations of plans, billing, usage, equipment, and service features.
  • Create and update customer accounts, service tickets, and documentation in CRM systems.
  • Educate customers on self-service tools, equipment care, and tips for improving home Wi-Fi performance.
  • Maintain professionalism and empathy, especially when assisting customers experiencing service interruptions or frustration.
  • Coordinate with technical support teams or field technicians when issues require escalation.

Requirements:

  • High School Diploma Required.
  • A minimum of 1 year experience in customer service is required.
  • Previous experience in a call centre or technical support environment is an asset.
  • Basic understanding of internet and Wi-Fi concepts (modems, routers, signal strength) or willingness to learn.
  • Strong communication skills with the ability to explain technical steps in simple, friendly language.
  • Comfortable navigating multiple systems and multitasking during calls.
  • Patient, solution-oriented, and able to remain calm under pressure.
  • Reliable, punctual, and able to work in a metric-driven environment.
  • Familiarity with servicing customers in the United States is an asset.

This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#NBIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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