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Inbound Customer Service Jobs in Ontario (NOW HIRING)

Favorit Motors

Manage inbound customer calls and make outbound order calls * Handling customer complaints and ... Customer Service: 2 years (Required) * Parts ordering experience: 2 years (Required) * Automotive ...

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Inbound Customer Service information

See Ontario salary details

$8

$14

$22

How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Ontario is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What cities in Ontario are hiring for Inbound Customer Service jobs?

Cities in Ontario with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,337 per year, or $14.6 per hour.

Customer Service Representative

PGW Auto Glass

Kitchener, ON • On-site

CA$20/hr

Full-time

Re-posted 3 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

412th of 429 rated retail wholesalers

Job description

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. 

Key Responsibilities & Duties:   

·       Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.

·       Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.

·       Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.

·       Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.

·       Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.

·       Follow up with customers throughout the resolution process to ensure satisfaction.

·       Route calls to the appropriate department when necessary, ensuring a seamless customer experience.

·       Assist in generating sales and upselling opportunities based on inbound customer inquiries.

·       Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.

·       Ensure consistent communication between the company and customers to foster strong relationships.

·       Perform data entry, process cancellations, credits, and invoicing as needed.

·       Support additional call center functions and assume other duties as assigned.

Qualifications & Skills:  

·       Strong verbal and written communication skills with the ability to convey information clearly and professionally.

·       Previous customer service experience in a call center environment.

·       Ability to multi-task in a fast-paced, high-volume environment.

·       Strong problem-solving and conflict resolution skills.

·       Attention to detail and ability to work under frequent interruptions.

·       Experience using CRM systems and data entry tools.

·       Sound knowledge of customer service principles and best practices.

·       Ability to work independently and as part of a team.

·       High School diploma or equivalent required.

Work Environment & Physical Requirements (if applicable):  

·       Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.

·       Occasional lifting and moving up to 50 lbs. may be required.

·       Fast-paced environment with frequent customer interactions and problem resolution.

·       Some overtime may be required as needed.

Pay Rate: $20. per hour

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