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Inbound Customer Service Jobs in Toronto, ON (NOW HIRING)

Hays

Customer Service Representative

Toronto, ON · Hybrid

CA$20 - CA$22/hr

Your New Role As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary ...

New

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Customer Service Representative - Part time Remote - Ontario, Canada Driven Brands is looking for an Inbound customer service representative to join our growing team! The ideal candidate can commit ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Toronto, ON

Inbound Customer Service information

See Toronto, ON salary details

$8

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How much do inbound customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for inbound customer service in Toronto, ON is $13.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.70 and $15.14 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Toronto, ON?

The most popular types of Inbound Customer Service jobs in Toronto, ON are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $28,952 per year, or $13.9 per hour.

Customer Service Representative

Hays

Toronto, ON • Hybrid

CA$20 - CA$22/hr

Full-time

Posted 3 days ago

New

Job description

Your New Company

A well-established organization operating within the home improvement and customer engagement space is seeking multiple Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment.


Your New Role

As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently.

This is a hybrid role for Toronto/Montreal based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.

Key Responsibilities

  • Handle high-volume inbound calls (80–100+ per day) in a professional and friendly manner
  • Follow up on warm leads to schedule customer appointments (no cold calling)
  • Provide accurate information and resolve customer inquiries efficiently
  • Maintain detailed and accurate records in CRM systems
  • Deliver a consistently positive customer experience across all interactions
  • Meet established KPIs including call volume, quality, and documentation accuracy
  • Escalate complex issues appropriately to internal teams
  • Adapt quickly to changing processes and guidelines


What You’ll Need to Succeed

  • Previous customer service experience (call centre, retail, hospitality, or similar)
  • Strong verbal and written communication skills with a professional phone presence
  • Ability to multitask (speaking, typing, navigating systems simultaneously)
  • Comfortable working in a high-volume, fast-paced environment
  • Strong attention to detail and accuracy in documentation
  • Positive attitude and ability to maintain energy throughout the day
  • Reliable internet connection and suitable work-from-home setup
  • Bilingual English/French is an asset

Nice to Have:

  • Prior call centre experience in high-volume environments
  • Experience using CRM systems or customer management tools


What You’ll Get in Return

  • Competitive hourly rate ($20–22/hour)
  • Hybrid work opportunity Toronto & Montreal availability
  • Consistent and stable scheduling
  • Supportive team environment with structured training


What You Need to Do Now

If you're interested in this role, click apply now to submit your updated resume, or contact us directly to learn more.

If this opportunity isn’t quite right for you but you’re open to new roles, please reach out for a confidential discussion.

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