ZipRecruiter

Log In

1

Inbound Customer Service Jobs in Ontario (NOW HIRING)

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in ... Manage a large number of outbound and inbound calls in a timely manner on a daily basis * Complete ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in ... Manage a large number of outbound and inbound calls in a timely manner on a daily basis * Complete ...

CJ Logistics

CA$23 - CA$28/hr

Position Responsibilities  Provide a strong level of customer service to internal and external customers  Maintain inbound and outbound schedules  Complete paperwork to make sure it is error ...

FCT

Representative, Customer Service

Oakville, ON · On-site

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will the first point of contact for your customers and you will be required to provide an exceptional ...

FCT

Customer Service Representative

Oakville, ON · Hybrid

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional ...

previous pagenext page

Showing results 21-40

All JobsInbound Customer Service JobsInbound Customer Service Jobs in Ontario

Inbound Customer Service information

See Ontario salary details

$8

$14

$22

How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Ontario is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What cities in Ontario are hiring for Inbound Customer Service jobs?

Cities in Ontario with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,337 per year, or $14.6 per hour.

Customer Service Representative

Aleem Ravji Insurance and Financial Services

Angus, ON • On-site

Full-time, Contractor

PTO

Re-posted 3 days ago

Job description

Customer Service Representative - Desjardins Insurance Agent Team Member

Location: Barrie, ON
Type: Full Time

Position Overview:

Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change? If you answered yes to these questions, working for a Desjardins Agent may be the career for you!

Desjardins is the largest cooperative financial group in Canada, and one of the largest employers in the country.

Everyday is an adventure and you will be there to help your community and clients achieve their goals and protect their families with tailored solutions that are unique to their individual needs. 

Your role with a Desjardins Agent is crucial to Desjardins success as our clients are at the heart of everything we do. You'll support clients for all of their insurance needs, through inbound and outbound calls, digital channels.

An opportunity for you to grow, learn and lead, you'll be supported in your professional development and encouraged to grow a rewarding, succesful career with us. 

Responsibilities:

With each conversation you will be playing a key role in the clients happiness and representing the Desjardins brand. you will:  

  • Provide customers with the best solutions and offer advanced guidance and expertise on how Desjardins products can help them meet their Insurance needs now and in the future.
  • Deliver outstanding inbound and/or outbound advice and service and/or sales for transactions related to Insurance products and services with an aim to provide complete and correct solutions the first time.
  • Act as a process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
  • Work towards achieving set goals while being an ambassador for innovation by offering exemplary experiences and trusted advice.
  • Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Work with the agent to establish and meet marketing goals.

Bring your best and have fun! This is your chance to make an impact and define your career! Embrace the challenge and make meaningul contributions that help deliver results, achieve a rewarding career and support our clients! 

You are the voice of Desjardins! Every interaction makes a difference in the lives of our clients! 

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills 
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving
  • Dedicated to customer service
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience
  • Property & Casualty license (preferred/must be able to obtain) 
    • We will help successful candidates obtain licensing

Training will be provided for approved candidates.

Competitive compensation package with salary, uncapped commission, vacation and personal days, benefits.. (Expected earnings: $50,000+)

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees

We welcome applications from people with disabilities. Accommodations are available upon request for applicants in all aspects of the recruitment process