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Inbound Customer Service Jobs in Virginia (NOW HIRING)

TradeCore Recruiting

Customer Service Specialist

Vienna, VA · On-site

$17 - $22.50/hr

Answering inbound customer calls and providing exceptional service * Scheduling service calls, maintenance appointments, and installations * Coordinating technician schedules and dispatching calls ...

Vector Security

Data Support Representative

Gainesville, VA · On-site +1

$16.75 - $21.50/hr

Answer inbound customer calls and electronic requests to deliver efficient customer service. Responsibilities: * Process Code Changes: * Validating the customer details and authorization to ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Virginia

Inbound Customer Service information

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$10

$16

$25

How much do inbound customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound customer service in Virginia is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Virginia?

The most popular types of Inbound Customer Service jobs in Virginia are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,166 per year, or $16.4 per hour.

Inbound Customer Care Specialist

YOUNG MENS CHRISTIAN ASSOCIATION OF SOUTH HAMPTON

Chesapeake, VA • On-site

$14.75 - $19.75/hr

Full-time

Posted 11 days ago

Job description

Description:

Position SummaryThe Customer Care Specialist is responsible for providing premier customer service from the Engagement Center to our members, participants, colleagues, and community by way of calls, texts, and emails to answer inquiries, resolve problems, fulfill requests, make recommendations, maintain and update databases, track incoming queries, and assist with online/website system troubleshooting.
Essential Functions

  • Answer incoming telephone calls, texts, chats, and emails to provide information and route calls according to procedure, and track data for reporting purposes.
  • Assist with inquiries, provide product and program information, and resolve service issues via telephone, email, text and chat.
  • Receive and make inbound/outbound calls from internal and external customers.
  • Properly use association software to assist customers with, including but not limited to, inquiries regarding online account, program registration and membership.
  • Provide solutions by following best practices, processes, and procedures as defined by the Association Office.
  • Work with branches and departments to update information on facilities and programs to ensure accurate information is available to customers and staff.
  • Understand all YMCA program and membership offerings, business policies and procedures, and online business necessary to communicate with customers.
  • Contribute to the team effort by accomplishing department and company goals.
  • Enhance department reputation by accepting ownership for new and different requests; explore opportunities to add value to job accomplishments.
  • Attend meetings and trainings to increase and maintain knowledge base as requested.
  • Other duties and responsibilities as assigned.
  • Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures? and? YMCA COVID-19 sanitation and standards
Requirements:
  • Excellent verbal, interpersonal and problem-solving skills
  • Ability to work in a fast-paced and constantly-changing environment
  • Ability to multitask
  • Ability to set priorities and manage multiple concurrent tasks
  • Ability to relate effectively to diverse groups of people from all social and economic
  • segments of the community
  • Ability to handle conflict professionally and manage conflict resolution in a timely manner
  • Previous customer service, sales or related experience
  • Strong knowledge of computer operations, Microsoft Office Suite, and Google Workspace
  • High attention to accuracy and detail
  • Must be able to work flexible hours including early mornings, evenings, weekends, and holidays
  • Former YMCA experience utilizing SGA Sales preferred

BACKGROUND CHECKS:An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS). Additional driver’s license check, CPS, criminal background check, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position.