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Inbound Customer Service Jobs in Virginia (NOW HIRING)

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Receiving inbound calls primarily from the COD/Marketing queue. * Assist with calls in other queues ... Experience in customer service or sales * Excellent verbal communication skills * Attention to ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Receiving inbound calls primarily from the COD/Marketing queue. * Assist with calls in other queues ... Experience in customer service or sales * Excellent verbal communication skills * Attention to ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Receiving inbound calls primarily from the COD/Marketing queue. * Assist with calls in other queues ... Experience in customer service or sales * Excellent verbal communication skills * Attention to ...

Travelers

Customer Service Associate

Richmond, VA · On-site

$14.25 - $19.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Customer Service Associate Do you have a strong desire to help others? Can you provide a superior ... Handle inbound inquiries from external customers and/or internal business partners via calls ...

Robert Half

Customer Service Rep

Hopewell, VA · On-site

$50K - $60K/yr

We are looking for a Customer Service Rep to support daily customer and order-related activities in ... Ability to handle inbound telephone calls professionally and communicate effectively with customers ...

Travelers Insurance

Customer Service Associate

Richmond, VA · On-site

$37K - $61K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Handle inbound inquiries from external customers and/or internal business partners via calls ... Prior customer service experience. * Strong verbal and written communication skills with the ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Virginia

Inbound Customer Service information

See Virginia salary details

$10

$16

$25

How much do inbound customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound customer service in Virginia is $16.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Virginia?

The most popular types of Inbound Customer Service jobs in Virginia are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,166 per year, or $16.4 per hour.

Customer Service Representative

United Air Temp

Lorton, VA • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Are you a highly skilled and motivated individual who thrives in a dynamic and fast-paced environment? Do you enjoy providing exceptional customer service and solving problems? If so, we have an immediate opening for a Customer Service Representative at United Air Temp!
United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United States, seeks a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be crucial in ensuring our customers receive outstanding service and have their HVAC and plumbing systems maintained and serviced regularly. Your excellent communication skills and attention to detail will be vital in managing customer relationships and scheduling appointments.
Starting at $20/hr + Bonuses
Why work with us?

  • Competitive hourly pay
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Matching 401(k) retirement savings plan
  • Paid time off (vacation, sick, and personal leave combined)
  • A fun and safe work environment that values talent and promotes career growth
Job Responsibilities:
  • Receiving inbound calls primarily from the COD/Marketing queue.
  • Assist with calls in other queues as needed.
  • Will respond to all requests for services, repair calls, and Podium inquiries.
  • Build and maintain long-term relationships with customers
  • Solve scheduling conflicts between customers and technicians
Requirements:
  • Experience in customer service or sales
  • Excellent verbal communication skills
  • Attention to detail and problem-solving abilities
  • Comfortable working in an office environment full-time

If you are a motivated and enthusiastic individual looking to launch a career as a Customer Service Representative, apply now and join the United Air Temp team!
Salary Description
$20/HR

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