ZipRecruiter

Log In

1

Inbound Customer Service Jobs in Missouri (NOW HIRING)

Adecco

Customer Service Specialist

Kansas City, MO · Remote

$20/hr

We are seeking Customer Service Specialists to support Medicare-eligible clients through the ... Receive and respond to inbound customer inquiries. * Review and verify application information for ...

Adecco

Customer Service Specialist

Kansas City, MO · Remote

$20/hr

We are seeking Customer Service Specialists to support Medicare-eligible clients through the ... Receive and respond to inbound customer inquiries. * Review and verify application information for ...

Adecco

Customer Service Specialist

Kansas City, MO · Remote

$20/hr

We are seeking Customer Service Specialists to support Medicare-eligible clients through the ... Receive and respond to inbound customer inquiries. * Review and verify application information for ...

next page

Showing results 1-20

All JobsInbound Customer Service JobsInbound Customer Service Jobs in Missouri

Inbound Customer Service information

See Missouri salary details

$9

$15

$24

How much do inbound customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for inbound customer service in Missouri is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.
What are the most commonly searched types of Inbound Customer Service jobs in Missouri? The most popular types of Inbound Customer Service jobs in Missouri are:
What cities in Missouri are hiring for Inbound Customer Service jobs? Cities in Missouri with the most Inbound Customer Service job openings:
Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Missouri as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,325 per year, or $15.5 per hour.

Inbound Customer Service Assistant

IronPath Ventures

Kansas City, MO • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Be the Friendly Voice Customers Can Count On

We're hiring an Inbound Customer Service Assistantto join our team in Kansas City, Missouri. If you enjoy helping people, solving problems, and creating positive customer experiences, this is an excellent opportunity to build a rewarding career in a professional office environment.

Whether you have experience in customer service, retail, hospitality, or a call centre, or you're looking to start a new career, we provide comprehensive paid training to help you succeed.

About the Role

As an Inbound Customer Service Assistant, you'll be the first point of contact for customers, handling incoming enquiries and providing timely, professional support. You'll work closely with your team to resolve issues, answer questions, and ensure every customer interaction is a positive one.

What You'll Do

  • Answer inbound customer calls with professionalism and enthusiasm

  • Respond to customer enquiries via phone, email, and live chat

  • Assist customers with account updates, orders, returns, and general requests

  • Resolve customer concerns efficiently while maintaining a high level of service

  • Accurately document customer interactions and service requests

  • Escalate complex issues to the appropriate department when necessary

  • Work towards team goals for response times and customer satisfaction

What We're Looking For

  • Previous experience in customer service, retail, hospitality, or a call centre is preferred but not required

  • Strong communication and active listening skills

  • Excellent problem-solving and organisational abilities

  • Ability to multitask and remain calm in a fast-paced environment

  • Positive attitude with a customer-first approach

  • Reliable, punctual, and a strong team player

What We Offer

  • Competitive full-time pay

  • Paid training from day one

  • Health, dental, and vision insurance options

  • Paid time off and company holidays

  • Opportunities for career advancement and professional development

  • Consistent full-time schedule

  • Friendly, supportive, and collaborative workplace

Apply Today

Ready to build a career where you can make a difference every day? We'd love to hear from you. Submit your resume through the application link to be considered. Qualified candidates will be contacted promptly, with interviews available for selected applicants.

Join a team that values great service, teamwork, and helping customers every step of the way.