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Inbound Customer Service Jobs in Missouri (NOW HIRING)

Collabera

Customer Service Representative

Saint Louis, MO

$15.50 - $21.25/hr

Qualifications Customer Service, inbound calling Additional Information To get further details or to schedule an interview, please contact: Shivani Shah shivani.shah(at )collabera.com 973-867-7919

Lincare

Customer Service Rep

Saint Louis, MO · On-site

$15 - $20.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Saint Louis, MO · On-site

$15 - $20.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Jefferson City, MO · On-site

$15.25 - $20.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Springfield, MO · On-site

$14.50 - $19.75/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Kansas City, MO · On-site

$14.75 - $20/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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Inbound Customer Service information

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How much do inbound customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for inbound customer service in Missouri is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Missouri?

The most popular types of Inbound Customer Service jobs in Missouri are:

What cities in Missouri are hiring for Inbound Customer Service jobs?

Cities in Missouri with the most Inbound Customer Service job openings:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,325 per year, or $15.5 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Kansas City, MO • On-site

Custom One Truck Source
See more jobs at Custom One Truck Sourceexternal

$15.50 - $21.25/hr

Other

Posted 23 days ago

Job description

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
The Customer Service Representative serves as the first point of contact for customers calling CTOS. This role is responsible for answering inbound phone calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression through a friendly, welcoming, and professional demeanor. The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls while delivering excellent service.
Essential Duties and Responsibilities
  • Answer inbound phone calls promptly and professionally on behalf of Custom Truck One Source (CTOS).
  • Greet customers with a friendly, welcoming tone and represent CTOS positively as theinitialpoint of contact.
  • Assistcustomers by providingaccurateinformationregardingpricing quotes, unit availability, and general product inquiries.
  • Actively listen to customer needs and direct inquiries to theappropriatedepartmentswhen necessary.
  • Accurately enter andmaintaincustomer and call-related information withinSalesforce.
  • Resolve basic customer questions or concerns efficiently and professionally.
  • Maintainhigh standardsfor call quality, customer satisfaction, and responsiveness.
  • Adhere to CTOS policies, procedures, and customer service expectations.
  • Other duties as assigned.
Required Skills and Qualifications
  • High school diploma or equivalent required.
  • Experience withSalesforceCRM system.
  • Bilingual preferred.
  • 2yearsexperiencein customer service, call center, or sales support preferred.
  • Strong verbal communication and interpersonal skills.
  • Comfortable handling a high volume of inbound calls.
  • Ability to multitask and navigate computer systems while speaking with customers.
  • Positive attitude with a strong commitment to customer satisfaction.
  • Dependable, punctual, and able to work in a fast-paced environment.
Physical Requirements
  • A positive attitude and willingness tomaintaina professional demeanor with clients and team members is essential to this position.
  • Ability to work around common office equipment,suppliesand environments.
  • Oral Expression andcomprehension' Theability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences.The ability to speak clearly so others can understand you.
  • Written Comprehension and expression ' The ability to read and understand information and ideas presented in writing.The ability to communicate information and ideas in writing so others will understand.
  • Reasoning ' The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Sitting - The ability to sit or stand forlong periodsof time while performing duties.
  • Lifting - The ability to bend, stoop andlift upto 10 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

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