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Inbound Customer Service Jobs in Missouri (NOW HIRING)

MCI Careers

MO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Handle inbound and outbound contacts in a courteous, timely, and professional manner * Utilize ...

C&W Services

Customer Service Representative

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Job Title Customer Service Representative Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or ...

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Inbound Customer Service information

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How much do inbound customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for inbound customer service in Missouri is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.
What are the most commonly searched types of Inbound Customer Service jobs in Missouri? The most popular types of Inbound Customer Service jobs in Missouri are:
What cities in Missouri are hiring for Inbound Customer Service jobs? Cities in Missouri with the most Inbound Customer Service job openings:
Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Missouri as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,325 per year, or $15.5 per hour.

Customer Service Representative

Keefe Group

Saint Louis, MO • On-site

$19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Wage Rate
$19.50/hour
Overview
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position
***Must live in the St. Louis, Missouri metropolitan area***
Starting Wage $19.50 per hour
Hiring Bonus: $300
Monthly performance-based bonus opportunity up to $300
Full time with Benefits
Training: M-F 8am-4pm (4 weeks)
2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.
Essential Functions, Duties, and Responsibilities
  • Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
  • Process customer orders, deposits, track shipments and answer customer questions.
  • Process a variety of administrative tasks as a result of the customer call or chat.
  • Consistently meet establish performance metrics and quality standards.
  • Complete other duties assigned by management.
What You'll Need
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
  • Ability to attend four week training from 8am to 4pm Monday through Friday
  • Knowledge of basic PC and Microsoft Office skills
  • Prior customer service experience preferred
  • Excellent verbal and written communication skills
  • Professional and upbeat telephone voice
  • Ability to type 30 wpm
  • Must be at least 18 years old
  • Must live in the St. Louis metropolitan area
Benefits
Keefe offers comprehensive benefits to all regular-full time employees:
  • Medical w/prescription coverage
    • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
  • Dental
  • Vision
  • Basic Life and Basic Accidental Death and Dismemberment Insurance
  • Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:
  • Paid Time Off
  • Company Match for the 401(k) Retirement Savings Plan
  • Weekly Pay
  • We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement
Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

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