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Inbound Customer Service Jobs in Connecticut (NOW HIRING)

Robert Half

Customer Service Representative

Torrington, CT · On-site

$18.25 - $20.50/hr

Job Summary Our client is seeking a professional, customer-focused Customer Service Representative ... Experience with order entry and handling inbound customer calls in a fast-paced setting. * High ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner * Listen to customers' needs and help identify the appropriate service * Schedule and book ...

Sila

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner * Listen to customers' needs and help identify the appropriate service * Schedule and book ...

Hocon Gas

Lead Customer Service Rep

Danbury, CT · On-site

$26 - $30/hr

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

JobTarget - Demo

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: * Manage inbound customer communications - Answer incoming ...

JobTarget - Demo

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: * Manage inbound customer communications - Answer incoming ...

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Inbound Customer Service information

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How much do inbound customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for inbound customer service in Connecticut is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the most commonly searched types of Inbound Customer Service jobs in Connecticut?

The most popular types of Inbound Customer Service jobs in Connecticut are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,783 per year, or $15.8 per hour.

Customer Service Representative - Technology B2B

Bloomy

South Windsor, CT • On-site

$15.50 - $21/hr

Other

Posted 29 days ago

Job description

South Windsor, CT
Purpose
Provide timely and accurate communication, service, coordination and support to valued customers and internal stakeholders.
Requirements
  • Bachelor's degree in Communications, Business Administration and/or 5+ years of B2B customer service experience in a high-tech industry
  • Outstanding verbal and written communication skills
  • Rapidly responsive, assertive, courteous and engaging
  • Process and detail oriented, multitasking, organized and extremely reliable
  • Comfortable communicating cross-functionally with engineering, accounting, manufacturing and leadership.
Helpful Skills
  • Proficient with contact relationship management software, Microsoft Word, Excel and PowerPoint
  • Prior B2B experience in electronics, engineering, manufacturing or software a plus.
Responsibilities
Serve as the company's first point of contact on inbound customer inquiries, orders, and proposal requests. Manage the proper execution of cross-functional procedures pertaining to each type of inquiry through fulfillment, while providing frequent status updates to internal and external stakeholders. Ensure outstanding customer satisfaction and quality via thorough and accurate communication, follow-ups, satisfaction surveys and meetings. Maintain diligent records in CRM, ERP, Wiki, Sharepoint and/or other systems. Support the company's mission to provide automated test solutions for mission-critical and emerging applications which increase product safety, performance, and reliability while reducing the cost of test.
Specific processes include:
  • Customer inbound quote requests
  • Customer inbound document review
  • Customer inbound support requests
  • Proposal review processing, tracking and delivery
  • Customer satisfaction surveys/meetings
  • Data archiving and/or record keeping on all of the above
  • Communication and follow-ups on all of the above
  • Outbound customer outreach
  • Coordinate meetings, seminars and events.

Location
Company headquarters in South Windsor, CT.
How to Apply
Send resume and cover letter to [email protected] . Due to ITAR restrictions, candidates must be citizens, permanent residents, or have asylee/refugee status in the United States.
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About Bloomy

Sourced by ZipRecruiter

Industry

Industrial automation equipment manufacturing

Company size

11 - 50 Employees

Headquarters location

Windsor, CT, US

Year founded

1992

Social media

Twitter

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