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Inbound Customer Service Jobs in Connecticut (NOW HIRING)

Robert Half

Customer Service Representative

Torrington, CT · On-site

$18.25 - $20.50/hr

Job Summary Our client is seeking a professional, customer-focused Customer Service Representative ... Experience with order entry and handling inbound customer calls in a fast-paced setting. * High ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner * Listen to customers' needs and help identify the appropriate service * Schedule and book ...

Sila Services

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner * Listen to customers' needs and help identify the appropriate service * Schedule and book ...

Sila

Customer Service Representative

Norwalk, CT · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer inbound customer calls, texts, and other service inquiries in a professional and friendly manner * Listen to customers' needs and help identify the appropriate service * Schedule and book ...

Hocon Gas

Lead Customer Service Rep

Danbury, CT · On-site

$26 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Aiello Home Services

Customer Service Representative

Windsor, CT · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over ... Field inbound phone calls (40-80 daily) * Handle customer follow-ups and outbound calls to fill ...

JobTarget - Demo

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: * Manage inbound customer communications - Answer incoming ...

Aiello Home Services

Customer Service Representative

Windsor, CT · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over ... Field inbound phone calls (40-80 daily) * Handle customer follow-ups and outbound calls to fill ...

Hocon Gas Inc

Lead Customer Service Rep

Danbury, CT · On-site

$26 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Connecticut

Inbound Customer Service information

See Connecticut salary details

$9

$15

$24

How much do inbound customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for inbound customer service in Connecticut is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Connecticut?

The most popular types of Inbound Customer Service jobs in Connecticut are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,783 per year, or $15.8 per hour.

Customer Service Representative

Robert Half

Torrington, CT • On-site

$18.25 - $20.50/hr

Temporary

Posted 18 days ago

Job description

Job Summary

Our client is seeking a professional, customer-focused Customer Service Representative to join their team. This role is responsible for providing excellent support to customers by answering inquiries, resolving issues, processing orders, and ensuring a positive overall experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment.


Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, or in person
  • Resolve customer concerns and complaints in a timely and professional manner
  • Process orders, returns, exchanges, and account updates accurately
  • Maintain detailed and accurate customer records in the company system
  • Escalate complex issues to the appropriate department when needed
  • Provide product, service, and policy information to customers
  • Follow up with customers to ensure resolution and satisfaction
  • Collaborate with internal teams to support customer needs
  • Meet service standards, response times, and productivity goals

Qualifications

  • 1+ years of customer service, call center, or administrative support experience preferred
  • High school diploma or equivalent required
  • Strong verbal and written communication skills
  • Excellent problem-solving and conflict-resolution abilities
  • Proficiency with Microsoft Office and customer service software or CRM systems
  • Strong attention to detail and organizational skills
  • Ability to multitask and work efficiently in a fast-paced environment


• At least 1-3 years of experience in a customer service or call center environment.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Proficiency with Microsoft Office applications used for communication, documentation, and order support.
• Experience with order entry and handling inbound customer calls in a fast-paced setting.
• High attention to detail and solid organizational skills for managing multiple tasks accurately.
• Consistent follow-up skills with the ability to track open items through completion.
• Experience with CRM or order management systems is preferred.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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