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Inbound Customer Service Jobs in Connecticut (NOW HIRING)

Lincare Holdings, Inc.

Customer Service Rep

Middlebury, CT · On-site

$16 - $21.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

UniFirst

Customer Service Representative

Stratford, CT · On-site

$16.50 - $22.50/hr

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner * Excellent Data entry skills required * Handle and process customer returns into ...

Unifirst

Customer Service Representative

Stratford, CT

$16.50 - $22.50/hr

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner * Excellent Data entry skills required * Handle and process customer returns into ...

Unifirst

Customer Service Representative

Stratford, CT

$16.50 - $22.50/hr

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner * Excellent Data entry skills required * Handle and process customer returns into ...

UniFirst

Customer Service Representative

Stratford, CT · On-site

$16.50 - $22.50/hr

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner * Excellent Data entry skills required * Handle and process customer returns into ...

WEX

Customer Service Specialist

Simsbury, CT · On-site

$17.25 - $22.75/hr

Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... This role is responsible for answering inbound inquiries regarding account maintenance, billing ...

Lincare Holdings, Inc.

Customer Service Rep

Hartford, CT · On-site

$16.25 - $22/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

West Hartford, CT · On-site

$16.25 - $22/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

West Hartford, CT · On-site

$16.25 - $22/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Stamford Ford

Customer Service Representative

Stamford, CT · On-site

$60K/hr

Professionally manage inbound service department calls and inquiries * Place outbound calls to schedule, confirm, or adjust service appointments * Educate customers on routine vehicle maintenance and ...

New

1-800-Plumber

Customer Service Representative

Shelton, CT · On-site

$15 - $20/hr

Take inbound calls being the first impression for the customer. * Utilize great communication ... Enable calls to answering service at end of day. * Additional duties as directed by owners/manager ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Connecticut

Inbound Customer Service information

See Connecticut salary details

$9

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$24

How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Connecticut is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Connecticut?

The most popular types of Inbound Customer Service jobs in Connecticut are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,783 per year, or $15.8 per hour.

Customer Service Rep

Lincare Holdings, Inc.

Middlebury, CT • On-site

$16 - $21.50/hr

Full-time

Re-posted 6 days ago

Lincare rating

6.8

Company rating: 6.8 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

495th of 898 rated healthcare providers

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS:
  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Assesses customer need for additional products/services
  • Assesses customer compliance with physician orders
  • Answers questions and provides customer education regarding products/services
  • Documents calls in computerized record keeping system
  • Enters customer orders in computerized system
  • Verifies and updates demographic information such as address and telephone number in computerized records

  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • help with the training of employees
  • calculate figures and amounts in reference to frequency and doses dispensed
  • apply common sense understanding to carry out oral and written instructions

Education & Experience:
  • High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
  • Computer entry Required
  • Must meet any licensing requirements necessary for specific location

Physical Demands:
This employee must occasionally lift and/or move up to 50 pounds.

What Lincare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lincare logo

About Lincare

Sourced by ZipRecruiter

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 49 states, employing over 13,000 people who share our corporate vision for quality care and service.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Clearwater, FL, US

Year founded

1987

Social media

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