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Inbound Customer Service Jobs in Connecticut (NOW HIRING)

JobTarget - Demo

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: * Manage inbound customer communications - Answer incoming ...

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

Respond to inbound customer calls via phone regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance. * Deliver first-class inbound client ...

Lincare

Customer Service Rep

Middlebury, CT · On-site

$16 - $21.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Middlebury, CT · On-site

$16 - $21.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Middlebury, CT · On-site

$16 - $21.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Unifirst

Customer Service Representative

Stratford, CT

$16.50 - $22.50/hr

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner * Excellent Data entry skills required * Handle and process customer returns into ...

UniFirst

Customer Service Representative

Stratford, CT · On-site

$16.50 - $22.50/hr

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner * Excellent Data entry skills required * Handle and process customer returns into ...

Unifirst

Customer Service Representative

Stratford, CT

$16.50 - $22.50/hr

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner * Excellent Data entry skills required * Handle and process customer returns into ...

WEX

Customer Service Specialist

Simsbury, CT · On-site

$17.25 - $22.75/hr

Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... This role is responsible for answering inbound inquiries regarding account maintenance, billing ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Connecticut

Inbound Customer Service information

See Connecticut salary details

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$24

How much do inbound customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound customer service in Connecticut is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Connecticut?

The most popular types of Inbound Customer Service jobs in Connecticut are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,783 per year, or $15.8 per hour.

Customer Support Specialist

JobTarget - Demo

Stamford, CT • On-site

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

JobTarget is looking for a customer service representative to join our team in our Stamford office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:
  • Bachelor's degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

About JobTarget:
JobTarget is a Recruiting organization dedicated to On-Boarding the best talent.
Our employees enjoy a work culture that promotes inclusion and risk-taking.
JobTarget benefits include Health Benefits, Dental, Paid leave, and vision.
Employees can also expect casual dress code. 1 in-office meeting a month.

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