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Inbound Customer Service Jobs in Connecticut (NOW HIRING)

Hocon Gas Inc

Lead Customer Service Rep

Danbury, CT · On-site

$26 - $30/hr

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication ... Learn EDP's customer systems, routing processes, and service workflows through hands-on training

JobTarget - Demo

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: * Manage inbound customer communications - Answer incoming ...

JobTarget - Demo

Customer Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: * Manage inbound customer communications - Answer incoming ...

Lincare

Customer Service Rep

Middlebury, CT · On-site

$16 - $21.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Middlebury, CT · On-site

$16 - $21.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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All JobsInbound Customer Service JobsInbound Customer Service Jobs in Connecticut

Inbound Customer Service information

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How much do inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for inbound customer service in Connecticut is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is inbound customer service?

Inbound customer service refers to support provided to customers who contact a company with questions, concerns, or requests for assistance. These interactions typically occur via phone calls, emails, live chats, or social media messages. Inbound customer service representatives focus on resolving customer issues, providing product or service information, and ensuring a positive customer experience. This role is essential for building customer loyalty and maintaining a company's reputation.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is often required. Patience, active listening, and a positive attitude help representatives effectively address customer concerns and build rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by inbound customer service representatives, and how can they be managed effectively?

Inbound Customer Service representatives often encounter high call volumes, handling difficult or upset customers, and managing multiple systems simultaneously. To navigate these challenges, it's important to develop strong communication and active listening skills, maintain patience, and become proficient in the company's customer relationship management (CRM) tools. Many organizations provide ongoing training and supportive team environments to help representatives succeed and reduce stress. Open communication with supervisors and peers also helps in sharing strategies and fostering a positive work culture.

What is the difference between Inbound Customer Service vs Inbound Sales Representative?

AspectInbound Customer ServiceInbound Sales Representative
Primary FocusAssisting customers with inquiries, issues, and supportGenerating sales, upselling, and closing deals
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, negotiation
Work EnvironmentCall centers, customer support teamsSales departments, customer support with sales goals
Common CertificationsCustomer service certifications, CRM trainingSales certifications, product training

While both roles involve inbound calls, Inbound Customer Service focuses on assisting customers with their issues and inquiries, emphasizing support and problem resolution. In contrast, Inbound Sales Representatives aim to convert inquiries into sales, focusing on upselling and closing deals. Both roles require strong communication skills, but their primary objectives differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Connecticut?

The most popular types of Inbound Customer Service jobs in Connecticut are:

Inbound Customer Service jobs near you
Infographic showing various Inbound Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,783 per year, or $15.8 per hour.

Lead Customer Service Rep

Hocon Gas Inc

Danbury, CT • On-site

$26 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

Why This Role Matters
Every interaction a customer has with Hocon Gas shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.
What You’ll Do
You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.
  • Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
  • Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
  • Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
  • Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
  • Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
  • Depending on location, assist with accounts payable processing and other office operations
What success looks like after 90 days:
You’re confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.
What You’ll Actually Do in Your First 30 Days
  • Learn EDP’s customer systems, routing processes, and service workflows through hands-on training
  • Begin handling inbound customer calls independently, with guidance on more complex issues
  • Partner with the General Manager to understand customer retention goals and current challenges
  • Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records
Must Have
  • High school diploma, GED, or equivalent experience
  • 3-5 years of professional customer service experience
  • Comfort handling phone-based conversations with customers about service, billing, and scheduling
  • Ability to track details accurately across multiple systems and documents
  • Reliable attendance and the ability to follow established processes
Nice to Have
  • Experience in utilities, energy, logistics, or service-based industries
  • Familiarity with billing systems, route management, or customer account maintenance
  • Experience supporting retention, collections, or outbound calling campaigns
  • Prior administrative or office operations experience
  • Exposure to accounts payable or basic finance processes
What We Offer
Pay- $26-30 per hour, depending on experience
In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being:
  • Medical, dental, and vision insurance options
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • 401(k) with company match
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Voluntary life, AD&D, and short-term disability coverage
  • Paid holidays and time off
  • $50,000 basic life/AD&D and long-term disability at no cost
  • Propane discount

Our Culture
We believe people do their best work when they’re supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that’s how we show up for our customers.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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