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Implementation Lead Jobs (NOW HIRING)

Element451

Implementation Lead

The Role As an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end to end, including project plan, timeline, stakeholder ...

Noto

Implementation Lead

New York, NY · On-site

$70K - $82K/yr

The Role As an Implementation Lead , you'll own the critical first experience our customers have with Noto. You'll work directly with tutoring centers, music schools, and academies to onboard their ...

Aither Health

Group Implementation Lead

Amherst, NY · On-site

$24/hr

Small Group Implementation Lead Status: Non Exempt Why this role is important: The Group Implementation Lead is responsible for partnering with the Implementation Manager(s) to ensure the smooth ...

KBS

Robotics Implementation Lead

Oceanside, CA · On-site

Robotics Implementation Lead About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of ...

Infinia Search Inc

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Wrike Implementation Lead

Philadelphia, PA · Remote

$50 - $60/hr

Wrike Implementation Lead Looking for someone with strong hands-on Wrike implementation experience who can lead the rollout, help establish governance and reporting standards, and serve as the ...

Human8

Strategy & Implementation Lead

Royal Oak, MI · On-site +1

Strategy & Implementation Lead Department: Client Teams Employment Type: Permanent - Full Time Location: US Description Our Strategy & Implementation team partners with organizations to design and ...

Bechtel

Robotics Implementation Lead

Houston, TX · On-site

Lead the implementation of robotics solutions across CCGT project sites, managing site assessment, deployment planning, commissioning, and operational handover activities. * Manage vendor ...

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Implementation Lead information

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$39K

$103.5K

$168K

How much do implementation lead jobs pay per year?

As of Aug 30, 2026, the average yearly pay for implementation lead in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What does an implementation lead do?

An Implementation Lead is responsible for overseeing and managing the rollout of new systems, processes, or products within an organization. They coordinate between different teams, develop project plans, and ensure that the implementation meets deadlines, budget, and quality standards. Implementation Leads also handle troubleshooting, provide training, and ensure a smooth transition to new workflows. Their role is crucial in minimizing disruptions and maximizing the success of new initiatives.

What are some common challenges implementation leads face when managing cross-functional project teams?

Implementation Leads often encounter challenges such as aligning priorities among diverse stakeholders, managing shifting project requirements, and ensuring effective communication across technical and non-technical team members. Balancing client expectations with project timelines can be demanding, particularly when integrating new systems or processes. Successful Implementation Leads typically address these challenges by fostering transparency, setting clear milestones, and facilitating regular status updates to keep all parties engaged and informed.

What is the difference between Implementation Lead vs Project Coordinator?

AspectImplementation LeadProject Coordinator
Required CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, certifications like CAPM are common, but less specialized
Work EnvironmentLeads project teams, manages implementation phases, and coordinates resourcesSupports project activities, schedules meetings, and tracks progress
Employer & Industry UsageCommon in IT, construction, and engineering sectors for overseeing project rolloutsUsed across various industries for supporting project execution

The Implementation Lead focuses on managing and executing project implementations, requiring leadership and technical skills. In contrast, the Project Coordinator provides administrative support, ensuring tasks are completed on time. Both roles are essential but differ in scope and responsibilities within project management teams.

What is the role of an implementation lead?

An implementation lead is responsible for managing the deployment of new systems or processes within an organization. They coordinate project teams, ensure timelines are met, and communicate with stakeholders to deliver successful implementations, often utilizing project management tools and methodologies.
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What job categories do people searching Implementation Lead jobs look for?

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Implementation Lead jobs near you
Infographic showing various Implementation Lead job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Implementation Lead

Remote

Element451
Colleges, Universities, and Professional Schools • 11 - 50 employees
Learn more about Element451external

Full-time

Posted 16 days ago

Job description

Element451 is the AI-native CRM and agent platform built for higher education. We help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation and a product customers genuinely love.
As we continue to scale, predictable, high-quality go-lives are a core growth lever. This role exists to ensure every new institution launches with clarity, momentum, and the right foundation for long-term success.
The Role
As an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end to end, including project plan, timeline, stakeholder alignment, and launch readiness, and are accountable for ensuring the platform is successfully adopted to achieve the customer's defined goals at handoff to Customer Success. You keep projects moving, decisions crisp, and go-lives predictable.
This is a customer-facing role for someone who blends strong program leadership with enough platform fluency to guide solution direction, make tradeoffs, and coordinate effectively across teams.
What You'll Own
Go-live delivery ownership
  • Own implementation delivery from kickoff through go-live and transition to Customer Success
  • Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm
  • Drive accountability across internal teams and customer stakeholders to keep timelines on track

Discovery, solution direction, and decision-making
  • Lead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria tied to customer outcomes
  • Translate requirements into a phased implementation approach and realistic timeline
  • Partner with Integrations Architect and Product as needed on complex design decisions

Launch readiness and risk management
  • Maintain a clear go-live checklist: UAT completion, data readiness, approvals, training coordination, and communications
  • Identify risks early (scope creep, stakeholder misalignment, data delays) and implement mitigation plans
  • Ensure scope is controlled and tradeoffs are made transparently when needed
  • Ensure go-live criteria include both technical readiness and alignment to intended customer outcomes

Outcome validation and value alignment
  • Ensure the configured product supports the customer's primary use cases and defined success criteria
  • Validate, with the customer, that key workflows and capabilities are live, usable, and aligned to their goals
  • Confirm readiness not just for go-live, but for value realization post-launch

Cross-functional coordination and customer experience
  • Lead customer working sessions and executive updates with confidence and clarity
  • Coordinate with Adoption & Enablement and Integrations specialists to ensure all workstreams land cleanly
  • Provide clear validation of how the implementation supports the customer's goals, including any gaps, risks, or dependencies for achieving outcomes
What You Bring
  • 4-8 years in SaaS implementation, project delivery, or customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.)
  • Proven ability to run multiple implementations at once with strong stakeholder management
  • Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership)
  • Excellent project discipline: timelines, risks, communication, and follow-through
  • Familiarity with CRM/marketing automation implementations (higher ed experience a strong plus)
  • Experience in a scaling environment is a plus
How We Measure Success
  • Early value realization signals (e.g., initial usage, workflow adoption, or goal alignment within first 30-60 days)
  • On-time go-live rate and predictable delivery outcomes
  • Implementation cycle time without quality tradeoffs
  • Risk management quality: fewer avoidable delays/escalations
  • Handoff quality score: CS confirms the implementation is positioned to achieve stated customer goals
  • Customer experience: post-implementation CSAT and stakeholder confidence
Our Values
  • Impactful not Immediate
  • Progress before Perfection
  • Learners before Masters
  • Together not Alone
  • Customer Success not Support
Our Interview Process
Our process is rigorous and designed to be a real signal, for you and for us. Expect a live working session grounded in a realistic implementation scenario, not take-home busywork or trivia. You will show how you run discovery, structure a plan, manage risk, and communicate with customers and cross-functional partners.

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