Implementation Lead Jobs (NOW HIRING)

Our Mission
At Omnea, we're reinventing how enterprise businesses operate, starting with the most painful parts: procurement - where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.
We've raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient - one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.
The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We've 10x'd ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We're now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for.
Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who've grown unicorns, shipped world-class products, and executed at the highest levels. You'll work alongside leaders like Ben, Abs, Sabrina, and Rebe.
Find out more about the team and life at Omnea here.
Overview
We're looking for an exceptional Implementation Consultant to join Omnea's customer team. You'll be excited to deploy a product, build a function, and have a massively accelerated career trajectory.
You will own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the customer's team. You'll become a product expert and be the voice of the customer internally, working closely with teams across to the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core.
You'll be joining us at a pivotal time. We've just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we've grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans.
Now we're scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Solution Architect out there to help turn procurement into a true competitive advantage!
What you can expect
You'll do whatever it takes to support & champion our customers in their journey with Omnea. There'll be a constant mix of strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you'll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.

• You'll join as an early hire in the Customer Team at one of Europe's fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there
• You'll learn how to deploy a new & evolving SaaS product to some of the Europe's most renowned tech companies by actually doing it (we don't expect you to know yet!)
• You'll focus on setting customers up to be successful, consulting them on the processes to build into Omnea, working with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement orchaetstration and automation platform
• You'll present value-focused demos of the platform, building bespoke configurations of workflows to key stakeholders, leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust and conviction in our platform
• You'll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. Plus you'll know the customers personally so can get direct feedback as we build!
• You'll work broadly across the business, regularly interfacing with engineering, product, and sales (& of course our customer team!):
  
  • You'll work with our CTO, product & engineering teams leading all customer deployment work and becoming a champion of the customer' voice of the customer internally, helping to prioritise our roadmap & run beta testing of new modules as they are released
  • You'll work in close partnership with others member of the commercial teams to support the customer's journey: Technical Solutions Consultants to implement complex integrations & configurations, future Customer Success Managers to strengthen and expand business cases, and future Solutions Engineers to ensure optimal transition from pre to post customer contract signature
• You'll act as a diligent project manager, coordinating and driving towards launch, acting as an extension of the customer's team and focusing the customer's key stakeholders on achieving key milestones in the deployment
• You'll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You'll be viewed as an extension of their teams & they will call upon you for advice & support, and therefore build incredibly strong champions with the customer's team

The future scope of this role will be defined by the person who takes on the challenge. It could lean into Sales/Solutions Engineering, Technical Solutions Consulting, Customer Success leadership, Product Management, or other related areas. Ultimately, it is hoped that this person will become a future leader at Omnea.
About you
We don't expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge...
TL;DR: you're ambitious & hard-working, and you're as comfortable handling 'nitty gritty' product config as you are communicating to Execs about a project plan. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You're intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing customers/clients.

• You have 5-8 years of experience in a top-tier & fast-paced environment; perhaps that's a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour
  
  • Not enough experience? Check out out Solutions Associate role
• You've worked in a client-facing role before, or naturally have the gravitas & professionalism to be great at this. You can point to examples where you have gone above & beyond for your clients
• You've got a track record of exceptional performance, whether it's in academia, work, sport, or whatever else you've put your mind to
• You are tech-savvy and can figure out new products / tools / processes quickly. Perhaps you've excelled with tech as part of your job before (eg. Excel/SQL/Zapier, etc.), or just like the idea of using tech to solve problems. You'll need the skillset, patience, and desire to become an Omnea product expert
• You naturally build rapport & meaningful relationships, whether it's with a distinguished exec or a junior operator. You have the gravitas to speak to anyone & can get on well with people
• You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it's worth it
• You are great at being 'in the weeds' and zooming out to consider the bigger picture. Perhaps you've had to execute & manage projects yourself before, so you're used to shifting gear between operational & strategic work
• You're entrepreneurial and want to be part of building something & making an impact. We've even signed up to the Future Founder Promise
• You're an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things
• You're highly organised - you are a master of juggling lots of things at once

At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.
A few things to note:

• We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here.
• We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here
• We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here!
• We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).

We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!
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