Residential Account Specialist - Home Performance
Location: Monroe, LA (Field-Based with Local Travel Required)
Ready to make a difference?
As an Account Specialist, you will support residential utility programs, working closely withthe client and ICF's implementation team, to bring energy efficiency and bill savings totheircustomersin Louisiana.
AnAccount Specialistwill gain exposure tovarious typesof energy efficiency projects and typicallyprovidesaccount management,trade ally/service providermanagement,andothertechnical services forautilityenergy efficiency programand their stakeholders.In this role, you wouldberesponsible forparticipation requirements,innovativereporting,and analysis, conducting market research, andfacilitatingcommunications and coordination acrossaResidentialTrade Ally/Service Provider(TA)networkthroughoutLouisiana.
Why you will love working here
- Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
- Investmentinthe community: Donation matching, volunteer opportunities
- Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
- Any many, manymore *Ask your recruiter for more details!
What you will be doing:
- Reviewing and approving projectssubmittedby participating trade allies.
- Perform desktopand fieldQA/QCtovalidatetechnical project data for weekly processing, ensuring compliance with requirements and process controls
- Coach and train Trade Allies and internal support team members on best practices, audit resolutions, and technical subject matter
- Support the reporting team toassemble and provide reports,presentationsand database managementusing many MSOffice programs along withindustry-specificsoftware tools.
- Build andmaintainin-personrelationships withLouisianaTrade Allies,local/state efficiency non-profit programs,sub-contractors,and industry associations.
- There willalsobe opportunities to attend trade shows,conferences,and othereventsto promoteand representthe program offerings
- Stay informed on local,stateand federal energy efficiency programs and evaluate how these programs canbenefitcurrent offerings.
- Stay informed on industry news, updates, and trends.
- Travel Requirements: Must have reliable vehicle for local travel of 20-30%% of the time in the region(reimbursement for mileage provided)
What we need you to have (minimum qualifications):
- Bachelor's Degree (candidates can substitute one year of experience for each year of education)
- 2+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades
- Must have valid driver's licenseand successfully pass a Motor Vehicle Records (MVR) check
What we would like you to have (preferred):
- Experience and knowledge of residential energy efficiency
- Experience working with non-profits a plus
- Experience working in or managing atrade ally/service providernetwork
- Certified Energy Manageror BPI credentialsa plus
- Bilingualin Spanish and Englisha plus
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$60,940.00 - $103,598.00Louisiana Remote Office (LA99)