Bellows Plumbing, Heating, Cooling & Electrical is growing, and we are looking for an experienced HVAC Service Manager to lead our South Bay operations. Bellows services customers throughout the entire San Francisco Bay Area. This position supports our South Bay operations and serves Santa Cruz, Monterey, Santa Clara, and San Mateo counties. We are headquartered in Santa Cruz.
This is a key leadership role within our company. We are looking for someone who can motivate, train, and lead a team of HVAC technicians while driving performance, efficiency, and customer satisfaction.
As our company continues to grow, we are seeking a strong leader with a proven track record in HVAC service management. The right person will be proactive, results-driven, and capable of managing both people and performance in a fast-paced environment.
Position Overview
The HVAC Service Manager is responsible for overseeing the daily operations of our residential and light commercial HVAC service team, including service, repair, and replacement work.
This role focuses on leading technicians, driving service and sales performance, and ensuring a high level of customer satisfaction. This position requires strong leadership, operational awareness, and the ability to evaluate and improve team performance.
Key Responsibilities
Lead, manage, and support HVAC service technicians in the field
Hire, train, coach, and develop team members to improve performance and skillsets
Conduct team meetings and performance evaluations
Drive service and sales performance to meet or exceed company goals
Provide sales support including onsite estimates and bid assistance
Assist with dispatching to ensure proper technician assignment
Monitor schedules, productivity, and team efficiency
Resolve customer concerns and ensure customer satisfaction
Analyze performance and adjust strategies to meet business objectives
Utilize Service Titan and other tools to manage operations and reporting
Support daily operational and administrative functions
Qualifications
Minimum 5+ years of HVAC service management experience
Strong technical knowledge of residential and light commercial HVAC systems
Proven track record of meeting or exceeding sales goals
Experience leading, coaching, and developing technicians
Strong understanding of flat rate pricing systems
Ability to work in a fast-paced, dynamic environment
Strong communication and leadership skills
Highly organized with strong problem-solving ability
Proficient with Service Titan, Microsoft Office, and mobile technology
Valid California driver's license with a clean driving record
What We Offer
Competitive pay based on experience
Medical, dental, and 401(k) with company match
Paid vacation
Ongoing training and development
Family-friendly schedule
Positive work environment
Growth and advancement opportunities
Bellows is growing, and we are looking for a leader who wants to grow with us while driving performance, developing a strong team, and delivering excellent service to our customers. If you are motivated, experienced, and ready to lead, we want to hear from you.
Employment Type: FULL_TIME