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GRS

HSPD-12 Helpdesk-Customer Support

Washington, DC · On-site

HSPD-12 Helpdesk- Customer Support Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk ...

Armada Ltd

HSPD 12 Specialist

Fort Worth, TX · On-site

The HSPD-12 Specialist supports the full lifecycle of Personal Identity Verification (PIV) credentials in a secure badge room environment. This role performs identity proofing and enrollment duties ...

Armada Ltd

HSPD 12 Specialist

Fort Worth, TX · On-site

CONTINGENT UPON AWARD The HSPD-12 Specialist supports the full lifecycle of Personal Identity Verification (PIV) credentials in a secure badge room environment. This role performs identity proofing ...

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How much do hspd jobs pay per year?

As of Jun 1, 2026, the average yearly pay for hspd in the United States is $85,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Homeland Security Presidential Directive (HSPD) specialist, and why are they important?

To thrive as an HSPD specialist, you need a solid background in security policy, emergency management, and risk assessment, often supported by a degree in criminal justice, homeland security, or a related field. Familiarity with federal regulations, incident management systems like NIMS, and relevant certifications such as FEMA training are typically required. Strong problem-solving abilities, attention to detail, and clear communication skills distinguish top performers in this role. These competencies are crucial for ensuring national preparedness, effective response coordination, and compliance with federal security directives.

What are some common challenges faced by HSPD (Homeland Security Presidential Directive) specialists when coordinating interagency efforts?

HSPD specialists often encounter challenges in aligning the objectives and processes of multiple agencies with differing priorities, communication styles, and resources. Ensuring timely information sharing and maintaining operational security can be complex, especially during crisis situations. Successful HSPD professionals are proactive, adaptable, and skilled in building cross-agency relationships to facilitate effective collaboration and rapid response.

What are HSPD officers and what do they do?

HSPD refers to Homeland Security Presidential Directive officers, who are responsible for implementing security policies and procedures as outlined in the Homeland Security Presidential Directives. These directives are issued by the President of the United States to coordinate national efforts related to homeland security, including protecting critical infrastructure, managing emergency responses, and enhancing information sharing. HSPD officers may work in various government agencies, ensuring compliance with these directives and improving national security preparedness.

What is the difference between Hspd vs Security Guard?

AspectHspdSecurity Guard
Required credentialsHigh School Diploma, specialized security training, sometimes certificationsHigh School Diploma or equivalent, basic security training
Work environmentGovernment facilities, sensitive sites, security agenciesPrivate properties, retail stores, events
Employer and industry usageGovernment agencies, defense, critical infrastructurePrivate security companies, retail, event management

Hspd (Homeland Security Presidential Directive) roles typically involve specialized security training and work within government or critical infrastructure settings, whereas security guards focus on general security duties in private or commercial environments. Both roles require security awareness, but Hspd positions often demand higher credentials and operate in more sensitive contexts.

More about Hspd jobs
What states have the most Hspd jobs? States with the most job openings for Hspd jobs include:
What job categories do people searching Hspd jobs look for? The top searched job categories for Hspd jobs are:
Hspd jobs near you
Infographic showing various Hspd job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $85,031 per year, or $40.9 per hour.
HSPD-12 Helpdesk-Customer Support

HSPD-12 Helpdesk-Customer Support

GRS

Washington, DC • On-site

Other

Posted 24 days ago

Job description

HSPD-12 Helpdesk- Customer Support

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk- Customer Support.

Summary: The HSPD-12 Helpdesk- Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues.

Essential Duties & Responsibilities:

  • Manage the consumables for the PCIF including: replacing consumables, maintaining a consumables inventory, and providing printer consumable guidelines information based on inventory and usage metrics.
  • Maintain an inventory of PCIF/HSPD-12 equipment to include issuing and receiving. Assist cardholders with re-setting a personal identity verification number (PIN) as required.
  • Assist cardholders with trouble shooting techniques to resolve Physical Access Control Systems (PACS) and Logical Access Control System (LACS) issues. Manage the HSPD-12 Lost/Stolen/Compromised PIV card process to include providing instructions to cardholders, tracking and monitoring submitted Reports of Surveys (ROS).
  • Manage the centrally printed PIV card process to included tracking, documenting and shipping of PIV cards within the United States and Internationally to authorized locations.
  • Provide fingerprint services (hard copy and electronic) to support federal background investigation requirements and transmit for processing

Requirement:

  • Minimum High School Diploma or GED – Two-year college degree preferred
  • Three (3) years of experience

Security Requirements:

Public Trust – Secret clearance preferred

Skills:

Must have in-depth knowledge of and skills in Windows-based and web-based desktop applications, such as Microsoft Office Professional, Microsoft Project, and Microsoft SharePoint. More specifically, it requires working knowledge of software/desktop applications (PC operating systems, office automation suites, office productivity software, groupware, email clients, digital collaboration tools, etc.) deployed in the ICE enterprise information technology environment. Experience and knowledge using Microsoft Office Suite.

Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.

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