Hourly Problem Manager Jobs (NOW HIRING)

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
• Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
• Assist and support staff in any of their job functions as needed
• Conduct daily pre-shift in an upbeat and motivational manner
• Conduct informative and motivational pre-shifts
• Direct interaction with trainers and trainees
• Conduct 100% table visits
• Ensure that service is up to HOBE standards
• Assist in perceiving and troubleshooting potential problems
• Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shift
• Responsible for bank and adherence to HOBE cash handling policy
• Assist in filling "change" requests from bartenders and servers
• Maintain HOBE safety and sanitation standards and hold staff accountable for doing the same
• Support and communicate with all other departments
• Enter all liquor orders and manage inventory process for the bars
• Monitor the labor cost of the shift, paying close attention to overtime
• Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client's approval
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Oversee parties/special events in the rooms
• Provide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of Service
• Conducts performance counseling and ensures discipline procedures follow all HOBE guidelines
• Recruitment and Training of hourly staff members
• Develop strategies to generate/enhance revenue

WHAT THIS PERSON WILL BRING

Required:

• TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to work late hours
• 3 years supervisory experience in high volume restaurant/live entertainment environment
• Working knowledge of restaurant and bar operations
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
• Skill in leadership, guest relations, decision making and staff schedule maintenance
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• High School diploma

Preferred:

• Point of Sales knowledge, preferably MICROS
• Some college or college degree

Physical Demands/Working Environment:

• Working environment is fast-paced, loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 35 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.