This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that root causes are identified and permanent fixes are implemented. The Problem Manager works ...
This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that root causes are identified and permanent fixes are implemented. The Problem Manager works ...
14844 - Problem Manager (Onsite) - Palm Beach Gardens, FL Start Date: ASAP Type: Temporary Project ... This is a non-negotiable requirement from the client. Only candidates able to relocate as required ...
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14844 - Problem Manager (Onsite) - Palm Beach Gardens, FL Start Date: ASAP Type: Temporary Project ... This is a non-negotiable requirement from the client. Only candidates able to relocate as required ...
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Incident/Problem Manager
Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
New
Incident/Problem Manager
Charlotte, NC · On-site
ITIL, ITSM Coordination, Incident/Problem Management, SNOW Need to have Specialization in incident management - ITSM methodology - Use APIs from service now Experience with technical ServiceNow ...
New
ITSM Problem Manager
San Antonio, TX · On-site
$90K - $110K/yr
As an ITSM Problem Manager, you will: Own the end-to-end Problem Management lifecycle ... from strategy and design to operations, fueled by the fast evolving and innovative world of cloud ...
ITSM Problem Manager
San Antonio, TX · On-site
$90K - $110K/yr
As an ITSM Problem Manager, you will: Own the end-to-end Problem Management lifecycle ... from strategy and design to operations, fueled by the fast evolving and innovative world of cloud ...
MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Responsible for performing trend analysis of incidents to prevent future incidents from happening.
MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Responsible for performing trend analysis of incidents to prevent future incidents from happening.
Problem Support Manager
Springfield, VA · On-site
$160K - $220K/yr
Responsible for performing trend analysis of incidents to prevent future incidents from happening ... Responsible for communicating with the Problem Manager and other GSs for all problems. Will act at ...
Problem Support Manager
Springfield, VA · On-site
$160K - $220K/yr
Responsible for performing trend analysis of incidents to prevent future incidents from happening ... Responsible for communicating with the Problem Manager and other GSs for all problems. Will act at ...
Responsible for performing trend analysis of incidents to prevent future incidents from happening ... Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ...
Responsible for performing trend analysis of incidents to prevent future incidents from happening ... Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ...
Remote- Entry Level Manager
Chicago, IL · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Chicago, IL · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Lead the lifecycle of problem records from identification through closure. * Analyze recurring ... Writing concise RCA reports Typical Experience Requirements A Problem Manager with 5+ years of ...
Lead the lifecycle of problem records from identification through closure. * Analyze recurring ... Writing concise RCA reports Typical Experience Requirements A Problem Manager with 5+ years of ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Chicago, IL · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Chicago, IL · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Management Opportunity - Leadership Development Track (Remote) Fisher Agencies is seeking driven ... Work From Home * Life Insurance (Basic, Voluntary & AD&D)
Management Opportunity - Leadership Development Track (Remote) Fisher Agencies is seeking driven ... Work From Home * Life Insurance (Basic, Voluntary & AD&D)
Remote- Entry Level Manager
Arlington, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional ... The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Handle the Problem Management lifecycle from identification to closure - applying industry best practices and adhering to internal target timeframes. * Make use of data analytics tools and dashboards ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Handle the Problem Management lifecycle from identification to closure - applying industry best practices and adhering to internal target timeframes. * Make use of data analytics tools and dashboards ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Handle the Problem Management lifecycle from identification to closure - applying industry best practices and adhering to internal target timeframes. * Make use of data analytics tools and dashboards ...
Problem Management Associate
Tampa, FL · On-site
$15 - $19.75/hr
Handle the Problem Management lifecycle from identification to closure - applying industry best practices and adhering to internal target timeframes. * Make use of data analytics tools and dashboards ...
Management Opportunity - Leadership Development Track (Remote) Fisher Agencies is seeking driven ... Work From Home * Life Insurance (Basic, Voluntary & AD&D)
Management Opportunity - Leadership Development Track (Remote) Fisher Agencies is seeking driven ... Work From Home * Life Insurance (Basic, Voluntary & AD&D)
Director, Incident & Problem Management Who We Are Solera is a global leader in data and software ... You will drive a step-change in operational maturity-moving from reactive incident handling to ...
Director, Incident & Problem Management Who We Are Solera is a global leader in data and software ... You will drive a step-change in operational maturity-moving from reactive incident handling to ...
From Home Problem Manager information
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ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
32nd of 223 rated it services
Job description
The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that root causes are identified and permanent fixes are implemented. The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve overall system stability and performance.
Key Responsibilities
Required Qualifications
Job Specific Skills
Preferred Skills
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Key Responsibilities
- Manage the lifecycle of all problems from initial detection through resolution
- Conduct root cause analysis (RCA) on IT infrastructure issues
- Develop and implement permanent corrective actions
- Prioritize problems based on impact and urgency
- Collaborate with incident management teams on integration
- Develop process improvements to prevent problem recurrence
- Maintain comprehensive problem records and documentation
- Generate problem management reports and metrics
Required Qualifications
- Bachelor's degree in IT, Computer Science, or Business Administration (or equivalent experience)
- 4+ years of experience in problem management or incident management
- Strong understanding of ITIL frameworks and best practices
- Proficiency with problem and incident management tools and systems
- Expert-level root cause analysis skills
- Excellent communication and interpersonal skills
- Ability to manage multiple issues simultaneously
- Experience with federal IT environments
Job Specific Skills
- Root Cause Analysis & Problem Solving
- ITIL Framework Knowledge
- Incident Management Integration
- Problem Lifecycle Management
- Technical Infrastructure Knowledge
Preferred Skills
- ITIL Foundation or Certified Problem Manager certification
- CASTLE-NET IT environment familiarity
- ServiceNow or similar ticketing system expertise
- Federal contracting background
- Change Management experience
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
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Benefits
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About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978