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Hourly Customer Service Representative Jobs in Decatur, GA

Da MaddHouze

Customer Service Representative

Cumberland, GA

$15.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

A customer service representative/CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

ays s.r.o.

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative Job Overview: As a Customer Service Representative at AYS Inc, you will be responsible for providing excellent customer service to our clients and their customers. You ...

Clockwork Concepts

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

As a CSR, you will continuously strive to enhance the customer experience and promote brand loyalty. The job: The primary responsibility of this entry-level role is to meet with current and potential ...

dbi

Customer Service Representative

Kennesaw, GA

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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Hourly Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do hourly customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for hourly customer service representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How many hours does an hourly customer service representative work?

Hourly customer service representatives typically work between 20 and 40 hours per week, with full-time roles often requiring 35 to 40 hours. Work schedules can include evenings, weekends, and holidays depending on the employer's hours of operation and staffing needs.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA?

The most popular types of Customer Service Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Hourly Customer Service Representative jobs?

Cities near Decatur, GA with the most Hourly Customer Service Representative job openings:

Hourly Customer Service Representative jobs near you
Infographic showing various Hourly Customer Service Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Representative

RESPECTED ROOTS LLC

Doraville, GA • On-site

$17/hr

Part-time

Re-posted 15 days ago

Job description

Part-Time Customer Service Representative
Company: Respected Roots
Job Type: Part-Time
Pay: $17.00 per hour
About Respected Roots
Respected Roots is a premium men's grooming and skincare brand dedicated to providing high-quality grooming products and an exceptional customer experience. We are looking for a dependable, customer-focused individual to join our team and help deliver outstanding service to our growing community.
Position Summary
We are seeking a Part-Time Customer Service Representative to provide timely, professional support to our customers through email and occasional inbound phone calls. This is an in-person position for someone who is tech-savvy, detail-oriented, organized, and thrives in a fast-paced environment.
Responsibilities
  • Respond to customer inquiries promptly and professionally via email.
  • Answer occasional inbound customer phone calls and provide exceptional service.
  • Resolve customer concerns, order issues, shipping inquiries, and product questions.
  • Partner with the Fulfillment team to prioritize rush orders and resolve order-related issues.
  • Investigate shipping delays, damaged packages, and order discrepancies.
  • Maintain accurate customer records and document all customer interactions.
  • Utilize Microsoft Excel, Google Sheets, and other computer applications to track orders and customer requests.
  • Meet established response time expectations while maintaining a high level of customer satisfaction.
  • Perform additional administrative and customer support duties as assigned.
Qualifications & Skills
  • Minimum of two (2) years of customer service experience required.
  • Excellent written and verbal communication skills.
  • Strong computer proficiency and the ability to quickly learn new software and systems.
  • Proficient in Microsoft Excel, Google Sheets, and Microsoft Office applications.
  • Strong typing and data entry skills with excellent attention to detail.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
  • Excellent organizational, problem-solving, and critical-thinking skills.
  • Ability to work independently and collaboratively with multiple departments.
  • Professional, dependable, and committed to delivering exceptional customer service.
  • Experience with e-commerce platforms or customer service software (such as Shopify, Gorgias, Zendesk, or similar) is a plus.
Schedule
  • Monday–Friday during business hours (9:00 AM–5:00 PM)
  • Part-time schedule to be discussed during the interview process.
  • Must be available to work weekends and holidays as business needs require.
Benefits
  • Employee discount on Respected Roots products.
  • Competitive hourly pay.
  • Opportunities for growth and advancement.
  • Supportive and collaborative work environment.
If you're passionate about helping customers, solving problems, and providing an exceptional customer experience, we'd love to hear from you. Apply today and become part of the Respected Roots team!