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Hourly Customer Service Representative Jobs in Appleton, WI

U-Haul

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Oshkosh, WI

$15.75 - $21.25/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

De Pere, WI

$15.50 - $21/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

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Hourly Customer Service Representative information

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How much do hourly customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for hourly customer service representative in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Customer Service Representative, and why are they important?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What are some common challenges Hourly Customer Service Representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What are Hourly Customer Service Representatives?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What job makes $10,000 a month without a degree?

An hourly customer service representative typically does not earn $10,000 a month without advanced skills or experience. High earnings in customer service roles usually require specialized knowledge, management responsibilities, or working for high-paying industries, and most entry-level positions pay significantly less. Achieving such income often involves additional income sources or career advancement beyond basic customer service roles.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

What are the most commonly searched types of Customer Service Representative jobs in Appleton, WI? The most popular types of Customer Service Representative jobs in Appleton, WI are:
What are popular job titles related to Hourly Customer Service Representative jobs in Appleton, WI? For Hourly Customer Service Representative jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Hourly Customer Service Representative jobs in Appleton, WI look for? The top searched job categories for Hourly Customer Service Representative jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Hourly Customer Service Representative jobs? Cities near Appleton, WI with the most Hourly Customer Service Representative job openings:
Hourly Customer Service Representative jobs near you

Customer Service Representative

FyterTech Nonwovens

De Pere, WI

$15.50 - $21/hr

Other

Posted 7 days ago

Job description

Customer Service Representative
JOB DESCRIPTION
Position: Customer Service Representative
Position Status: Hourly Non-exempt
Schedule: Monday - Friday; normal business hours
Reports To: Customer Service Manager
Location: Green Bay, and De Pere locations as needed, otherwise remote
About FyterTech:
Are you ready to join an organization where you are able to make a significant daily impact? An organization where you will be a major contributor to the growth and strength of our organization? Where you will be contributing to the betterment of the environment and our communities? Then FyterTech is the place for you to make your next and best career move.
FyterTech Nonwovens is a market-leading materials manufacturer of nonwoven high-tech products that are used in a variety of settings. Applications include cleaning up the spills one could expect to see in hospitals, laboratories, oil spills and grocery stores - just to name a few. As a market leader in our industry, we are looking for someone with a competitive edge to help drive a can-do collaborative culture.
Position Summary:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in the nonwovens industry. The ideal candidate will be the primary point of contact for customers, ensuring their needs are met efficiently and professionally. This role requires excellent communication skills, a strong understanding of manufacturing processes, and the ability to thrive in a fast-paced environment.
Principal Duties and Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and online platforms
  • Process and track customer orders from initiation to delivery
  • Resolve customer issues and complaints in a timely manner
  • Coordinate with production, logistics, and sales teams to ensure customer satisfaction
  • Maintain up-to-date customer records in CRM and related systems
  • Provide product and order information to customers as needed
  • Assist in preparing quotations and order confirmations
  • Follow up with customers regarding delivery schedules and feedback
  • Identify and escalate complex issues to appropriate departments
  • Support continuous improvement efforts in customer service processes
  • Performs other duties as may be necessary to fulfill the responsibilities of this position. These duties are not meant to be all-inclusive, and other duties may be assigned.
  • Interpreting and entering customer orders on a timely basis into systems and provide customers with order acknowledgements
  • Answering customer phone calls, emails, and internet requests, following up with customer requests, and providing technical support where possible
  • Proactively call customers to provide solutions, resolve issues
  • Update systems as needed with customer data, pricing, and other specifics to ensure correct production and shipment of customer orders
  • Follow established service guidelines and standardized procedures
  • Arrange for freight quotes to ensure lowest cost while maintaining customer service
  • Provide feedback in process improvement activities within the supply chain, sales, production, and shipping
  • Responsible to facilitate resolution of problems that may arise among sales, production, and shipping areas and bring unresolved issues to management
Knowledge, Skills and Abilities:
  • High school diploma or equivalent, plus 1-2 years of customer service experience, ideally in manufacturing or B2B environment in an industrial or manufacturing setting is required.
  • Associate or bachelor's degree in business administration, Communications, or a related field is preferred.
  • Proficiency with Microsoft Office Suite required.
  • Experience with nonwovens products or industrial materials is preferred; willing to train the right person.
  • NetSuite and Hub Spot experience preferred.
  • Ability to multitask and work with multiple people and on multiple projects simultaneously.
  • Demonstrates excellent communication skills and understands the importance of timely and complete communication to all involved parties.
  • Enjoy working in a team-based environment working towards everyone's success and growth.
  • Capable of working independently without direction as needed.

The preferred qualifications for a Customer Service Representative encompass a blend of education, experience, technical skills, and personal attributes. While the specifics may vary by organization or industry, those who combine customer service acumen with strong communication, adaptability, and a customer-first approach are best positioned for success. Investing in skill development and aligning personal values with company culture pave the way for a rewarding and impactful career at FyterTech.
If you are passionate, and eager to engage with customers, and ready to represent our brand, we invite you to apply and become a vital part of our team.
Working Conditions:
Reports to the Director of North American Customer Experience and works closely with sales, marketing and operations to accomplish established goals. Works daily with highly confidential business information.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity:
It is the policy of FyterTech to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran, or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

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