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Senior Remote Customer Service Rep Jobs in Appleton, WI

HMG Careers

Remote Sales Rep

Green Bay, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

De Pere, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Menasha, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Oshkosh, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Neenah, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Appleton, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Allouez, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Menasha, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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Senior Remote Customer Service Rep information

See Appleton, WI salary details

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How much do senior remote customer service rep jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for senior remote customer service rep in Appleton, WI is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.86 per hour, depending on experience, location, and employer.

How does a Senior Remote Customer Service Rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Senior Remote Customer Service Rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What does a Senior Remote Customer Service Rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.
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Senior Remote Customer Service Rep jobs near you
Remote Customer Service Representative

Remote Customer Service Representative

SolvOne

Appleton, WI • Remote

$18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at www.solvone.com

Why apply for a Remote SolvOne Customer Service job?

  • Work from the comfort of your home
  • Save time and money without a commute
  • Pay starts at $18.00 per hour
  • Equipment provided by SolvOne
  • Paid training begins Late August

Set schedules available:

Morning Shift: Sunday, Monday, Wednesday, Thursday 6:00am – 2:30pm CT

Swing Shift: Thursday to Monday 1:30 PM – 10:00 PM CT

  • Comprehensive individualized remote training
  • Positive work environment: we work hard to appreciate our people
  • We promote from within and encourage growth

Here's what you need:

  • 1 year of customer service-related experience
  • A strong internet connection and the ability to setup a home office with company provided equipment
  • Must be a resident of Appleton Wisconsin area
  • Have a positive attitude, great work ethic and a passion for helping others
  • Be dependable and committed to be at work on time and ready to do your best each day
  • Dedicate your full attention to your work by not providing care for others during work hours
  • Commit to superior service for our customers, and support them through both phone and computer interactions
  • Ability to learn new information, policies and skills including software and petroleum industry knowledge
  • Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
  • Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
  • Work at a desk and effectively utilize a phone and computer for the length of your shift
  • Successfully pass a computer skills assessment, training evaluations, and the trial service period
  • Successfully pass a pre-employment drug screen and background check
  • Bilingual is a plus but not a requirement

Here's some of what we have to offer to those that join our team:

  • Work from home
  • Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
  • We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
  • A fun and rewarding environment with giveaways and employee recognition programs
  • Training classes are small, so each new hire gets the individual training needed to succeed
  • Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
  • Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more

If this sounds intriguing, don't miss this great opportunity. Apply today!https://jobs.crelate.com/portal/solvone

Apply