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Senior Call Center Representative Jobs in Appleton, WI

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Appleton, WI

Senior Call Center Representative information

See Appleton, WI salary details

$11

$22

$34

How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in Appleton, WI is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Appleton, WI? The most popular types of Call Center Representative jobs in Appleton, WI are:
What are popular job titles related to Senior Call Center Representative jobs in Appleton, WI? For Senior Call Center Representative jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Appleton, WI look for? The top searched job categories for Senior Call Center Representative jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Senior Call Center Representative jobs? Cities near Appleton, WI with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,829 per year, or $22.5 per hour.

Call Center Representative - Oshkosh Call Center

MDS COMMUNICATIONS CORPORATION

Oshkosh, WI • On-site

$15 - $16/hr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

MDS Communications is looking to hire  Call Center Representatives!

Do you want the gratification of raising funds for well-respected nonprofit and charity organizations? Would you like to join the nation’s largest and most respected fundraising company? If so, please read on!

MDS Communications has been in business for 32 years and works for well known and admired organizations, including  Feeding America, The American Red Cross, Habitat for Humanity, Operation Smile,  and Special Olympics. 

Responsibilities of Call Center Representatives

  1. Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner that strengthens the connection between nonprofit and donor.
  2. Communicate with donors across the United States sharing important updates from our clients on the work they are doing
  3. Secure financial gifts from donors and prospective donors on behalf of our clients.
  4. Maintain minimum fundraising and productivity metrics.

Requirements of the Call Center Representatives

  1. Basic computer skills and familiarity
  2. A commitment and enthusiasm to the charitable and non-profit causes we represent

Benefits:

  1. Weekly paycheck
  2. $15.00-$16.00 per hour for 40 hours shifts (depending on schedule)
  3. 2023, MDS paid our agents $670,000 just in performance bonuses. Chance to earn weekly performance bonuses!
  4. Health insurance eligibility after just 2 months
  5. Paid time off
  6. Full and part time shifts available!
  7. Satisfaction of knowing that your work is making a difference!

Join Our Team where we change minds, touch hearts, and save lives worldwide! Apply now! Application takes just 3 minutes!

Apply