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Senior Call Center Representative Jobs in Appleton, WI

altaresourceshcm

Spanish Bilingual Customer Care Rep

Neenah, WI · On-site

$15.75 - $19.75/hr

Alta Resources is hiring Spanish Bilingual Customer Service Representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire to succeed as customer ...

altaresourceshcm

French Bilingual Customer Care Rep

Neenah, WI · On-site

$15.75 - $19.75/hr

Alta Resources is hiring French Bilingual Customer Service Representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire to succeed as customer ...

Alta Resources

French Bilingual Customer Care Rep

Neenah, WI · On-site

$16 - $20/hr

Alta Resources Hiring Alta Resources is hiring French bilingual customer service representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire to ...

Alta Resources

Spanish Bilingual Customer Care Rep

Neenah, WI · On-site

$16 - $20/hr

Alta Resources Hiring Alta Resources is hiring Spanish bilingual customer service representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire ...

Alta Resources

French Bilingual Customer Care Rep

Neenah, WI · On-site

$15.75 - $19.75/hr

Alta Resources is hiring French Bilingual Customer Service Representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire to succeed as customer ...

Alta Resources

Spanish Bilingual Customer Care Rep

Neenah, WI · On-site

$15.75 - $19.75/hr

Alta Resources is hiring Spanish Bilingual Customer Service Representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire to succeed as customer ...

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Represents the organization with professionalism * Has sufficient knowledge of basic technology to ...

prometric

Test Center Manager

Ashwaubenon, WI · On-site

$17 - $20/hr

Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Represents the organization with professionalism * Has sufficient knowledge of basic technology to ...

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Represents the organization with professionalism * Has sufficient knowledge of basic technology to ...

Prometric

Test Center Manager

Ashwaubenon, WI · On-site

$20/hr

Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST ... Represents the organization with professionalism * Has sufficient knowledge of basic technology to ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

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Showing results 21-40

All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Appleton, WI

Senior Call Center Representative information

See Appleton, WI salary details

$11

$22

$34

How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in Appleton, WI is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Appleton, WI? The most popular types of Call Center Representative jobs in Appleton, WI are:
What are popular job titles related to Senior Call Center Representative jobs in Appleton, WI? For Senior Call Center Representative jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Appleton, WI look for? The top searched job categories for Senior Call Center Representative jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Senior Call Center Representative jobs? Cities near Appleton, WI with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,829 per year, or $22.5 per hour.

Bilingual Contact Center Representative

CoVantage Credit Union

Neenah, WI

$16.63 - $24.95/hr

Full-time

Posted 20 days ago

CoVantage Credit Union rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need.
In this role, you’ll provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well-being.

CoVantage invests in our team members! Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service. The pay range for this position is $16.63 - 24.95.

Job Duties

  • Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
  • Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
  • Performs all job functions with a high degree of accuracy, efficiency and professionalism.
  • Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
  • Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.

Qualifications

  • A high school diploma or equivalent.
  • Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
  • A minimum of 1 years’ experience as interpreter preferred.
  • A minimum of 1 years’ related experience or an Associate’s Degree.
  • General knowledge of the credit union and its services preferred.
  • Proficient with Microsoft Office and Windows Software programs.

What CoVantage Credit Union employees say

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