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Senior Call Center Representative Jobs in Appleton, WI

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Represent Prometric's vision, mission and values * Safeguard the test center from misconduct * If ... Minimum of one year of customer service experience required, in person (call center, retail ...

Schneider

Recruiting Representative

Green Bay, WI

Recruiting Representative Work model:On-Site Location:Green Bay, WI, USA Shift:First shift Job level:Individual Contributor Schedule:Full time; Monday-Friday, 9 a.m. - 6 p.m. Apply now Get job alerts ...

Capital Credit Union

SVP Operations

Green Bay, WI · On-site

Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping ... Lead e-services and call center teams to deliver outstanding service to members and collaborate ...

Capital Credit Union

SVP Operations

Green Bay, WI · On-site

Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping ... Lead e-services and call center teams to deliver outstanding service to members and collaborate ...

Festival Foods

Sr. Center Store Manager

WI · On-site

The Center Store Senior Manager provides strategic in-store leadership across Grocery, Frozen Food ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Festival Foods

Sr. Center Store Manager

Appleton, WI · On-site

The Center Store Senior Manager provides strategic in-store leadership across Grocery, Frozen Food ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Festival Foods

Sr. Center Store Manager

Appleton, WI · On-site

The Center Store Senior Manager provides strategic in-store leadership across Grocery, Frozen Food ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Festival Foods

Sr. Center Store Manager

Appleton, WI · On-site

The Center Store Senior Manager provides strategic in-store leadership across Grocery, Frozen Food ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Senior Call Center Representative information

See Appleton, WI salary details

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How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in Appleton, WI is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Appleton, WI? The most popular types of Call Center Representative jobs in Appleton, WI are:
What are popular job titles related to Senior Call Center Representative jobs in Appleton, WI? For Senior Call Center Representative jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Appleton, WI look for? The top searched job categories for Senior Call Center Representative jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Senior Call Center Representative jobs? Cities near Appleton, WI with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,829 per year, or $22.5 per hour.

Test Center Administrator (PT)

prometric

Ashwaubenon, WI

$12.75 - $15.25/hr

Full-time, Part-time

Vision, Retirement, PTO

Re-posted 20 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

465th of 482 rated business services

Job description

JOB TITLE:                               Test Center Administrator

REPORTS TO:                          Test Center Manager

DEPARTMENT:                         Test Center

LOCATION:                               Ashwaubenon, WI

TEST CENTER ADDRESS:      1525 Park Pl #400, Ashwaubenon, WI 54304

Please complete this brief questionnaire 

What To Expect On First Day(VIDEO) 

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.  

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.       


PERKS for employees hired for 20+ hours: 

  • 12 Paid Holidays Off annually based on work schedule and start date 
  • No selling or quotas 
  • Office setting environment 
  • No inventory, stocking, floor moves or overnight shifts! 
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Include these PERKS for employees hired for Full Time:

  • Legal
  • Vacation

AVAILABLE SCHEDULE:

  • Part Time - Hours Will Vary
  • Schedule:  Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

  • Maintain and apply expert knowledge of test center policies, practices and procedures 
  • Greet examinees and verify identification 
  • Perform required security checks including the use of wands
  • Continuously monitor candidates as they complete exams
  • Report and/or resolve candidate issues with urgency   
  • Maintain secure environment and materials in the test center at all times 
  • Ensure every candidate receives a fair and comfortable testing experience
  • Report any occurrences outside company guidelines
  • Ability to be flexible with scheduling based on Prometric days of operations  
  • Represent Prometric's vision, mission and values
  • Safeguard the test center from misconduct  
  • If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required
  • College experience a plus

EXPERIENCE:

  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:

  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to write detailed and accurate reports and correspondence 
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

  • Must be able to bend, stoop, and lift up to 40 pounds 
  • Ability to remain in a stationary position for extended periods of time while administering exams 
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

What Prometric employees say

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