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Hotel Front Jobs (NOW HIRING)

La Posada Hotel

Hotel Front Office Manager

Laredo, TX · On-site

Front Office Manager Department: Rooms Supervisor: Assistant General Manager and General Manager Summary The Hotel Front Office Manager oversees the daily operations of the front desk and guest ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC · On-site

$12 - $14/hr

Hotel Front Desk Agent We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC

$14/hr

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure ...

DIMENSION MASTER

HOTEL FRONT OFFICE MANAGER

Lubbock, TX · On-site

You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. What You Will Be Doing • Lead daily front office operations, including staff supervision and ...

New

Town Pump

HOTEL FRONT DESK

Hamilton, MT · On-site

$12.75 - $16/hr

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Agent who will model our mission statement, "Genuine Hospitality from genuine people committed to providing comfort ...

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Hotel Front information

See salary details

$23K

$49.2K

$70K

How much do hotel front jobs pay per year?

As of Aug 13, 2026, the average yearly pay for hotel front in the United States is $49,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Hotel Front vs Hotel Concierge?

AspectHotel FrontHotel Concierge
Primary RoleGuest check-in/check-out, reservations, front desk servicesPersonalized guest services, local information, reservations for activities
Required SkillsCustomer service, communication, basic computer skillsCustomer service, local knowledge, problem-solving
Work EnvironmentFront desk area, hotel lobbyHotel lobby, guest rooms, or concierge desk
CertificationsTypically none required, but hospitality certifications helpfulLikewise, certifications are optional but beneficial

While both roles involve guest interaction, the Hotel Front primarily handles check-ins, reservations, and general inquiries at the front desk. The Hotel Concierge offers personalized services, such as booking local tours and providing tailored recommendations. Both positions require strong customer service skills and are essential to a positive guest experience in the hospitality industry.

What is a hotel front desk agent?

Hotel front desk staff, also known as front desk agents or receptionists, are employees responsible for greeting guests, handling check-in and check-out procedures, answering questions, managing reservations, and providing information about the hotel and local area. They play a key role in ensuring guests have a pleasant stay by addressing concerns and facilitating communication between guests and other hotel departments. Excellent customer service and organizational skills are essential for this role.

What skills and qualifications are needed to be a hotel front desk agent?

To thrive as a Hotel Front Desk Agent, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic computer proficiency are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude set top performers apart in this role. These skills are essential for ensuring positive guest experiences, smooth check-in/check-out processes, and efficient hotel operations.

What are common challenges faced by hotel front desk agents, and how can they be managed?

Hotel front desk staff frequently encounter challenges such as handling high guest volumes during peak check-in/check-out times, addressing guest complaints or special requests, and coordinating with housekeeping and maintenance teams to ensure smooth operations. Effective communication, strong organizational skills, and the ability to stay calm under pressure are essential for managing these situations. Many hotels provide ongoing training and support systems to help front desk staff develop these skills and foster a collaborative work environment.
More about Hotel Front jobs
What cities are hiring for Hotel Front jobs? Cities with the most Hotel Front job openings:
What states have the most Hotel Front jobs? States with the most job openings for Hotel Front jobs include:
What job categories do people searching Hotel Front jobs look for? The top searched job categories for Hotel Front jobs are:
Hotel Front jobs near you
Infographic showing various Hotel Front job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,217 per year, or $23.7 per hour.

Hotel Front Office Manager

La Posada Hotel

Laredo, TX • On-site

Full-time

Posted 6 days ago

Job description

Job Title: Front Office Manager

Department: Rooms

Supervisor: Assistant General Manager and General Manager

Summary

The Hotel Front Office Manager oversees the daily operations of the front desk and guest services departments, ensuring exceptional service and smooth check-in/check-out experiences. This role is pivotal in maintaining guest satisfaction, managing staff performance, and coordinating with other hotel departments to deliver a seamless hospitality experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Supervise all front office staff including front desk, night audit, concierge, bell services, and in some instances drivers.
  • Ensure efficient guest check-in/check-out procedures are in place and used consistently
  • Handle guest complaints and resolve issues promptly
  • Monitor room availability and coordinate with housekeeping
  • • Train, coach, and schedule front office personnel to meet business expectations and demands
  • Conduct regular performance evaluations and provide constructive feedback
  • • Address performance issues through coaching and formal disciplinary action when necessary
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Uphold brand and company policies and service standards

Supervisory Responsibilities

This role oversees and manages all front office staff including front desk, night audit, concierge, bell services, and occasionally drivers directly employed by ALH.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university preferred; hospitality degree preferred.

Two years’ related experience managing a front office staff; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.