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Hotel Customer Service Jobs (NOW HIRING)

Kinseth Hospitality

Hotel Houseman

Coralville, IA · On-site

$12 - $14.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Kinseth

HOTEL NIGHT AUDITOR

Coralville, IA · On-site

$13.75 - $18.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Rockford, IL · On-site

$15 - $20/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

West Bend, WI · On-site

$15.25 - $20.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth

HOTEL NIGHT AUDITOR

Kearney, NE · On-site

$13 - $17.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Other duties may be assigned. Essential duties and responsibilities ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

New

Marriott

Hotel Houseman

Houston, TX · On-site

$12 - $14.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Holiday Inn Express

Hotel Houseman

Coralville, IA · On-site

$12 - $14.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Middleton, WI · On-site

$15.50 - $20.50/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Burlington, IA · On-site

$14.50 - $19.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

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Hotel Customer Service information

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How much do hotel customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a hotel customer service representative?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a hotel customer service professional?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by hotel customer service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are the duties of hotel customer service?

Hotel customer service representatives assist guests with check-in and check-out, address inquiries and complaints, provide information about hotel amenities and local attractions, and ensure a positive guest experience. They often handle reservations, manage communication via phone or email, and use hotel management software to record guest details. Good communication skills and a friendly attitude are essential for this role.
More about Hotel Customer Service jobs

What cities are hiring for Hotel Customer Service jobs?

Cities with the most Hotel Customer Service job openings:

What are the most commonly searched types of Hotel Customer Service jobs?

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What states have the most Hotel Customer Service jobs?

States with the most job openings for Hotel Customer Service jobs include:

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For Hotel Customer Service jobs, the most frequently searched job titles are:

Hotel Customer Service jobs near you
Infographic showing various Hotel Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Virtual Hotel Customer Service Coordinator

New York, NY • On-site, Remote

Destination Careers
See more jobs at Destination Careersexternal

$35K - $65K/yr

Full-time

Re-posted 9 days ago

Job description

Location: Remote
Position Summary
As a Virtual Hotel Customer Service Coordinator, you'll help clients arrange lodging for leisure, group, or business travel. You'll ensure each booking runs smoothly while upholding Destination Knot's commitment to exceptional service.
Responsibilities
Understand client needs and travel preferences
Provide hotel recommendations and confirm reservations
Manage booking changes and follow-up communication
Keep detailed, accurate client records
Requirements
Organized and dependable
Comfortable with digital tools and remote communication
Friendly, professional demeanor
Willingness to learn the travel booking process
Why Join Us:
Collaborative remote environment
Hands-on guidance and self-paced training
Access to industry partnerships and hotel programs
$35,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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