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Hotel Customer Service Jobs (NOW HIRING)

Kinseth Hospitality

Hotel Night Auditor

Cincinnati, OH

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Holiday Inn

Hotel Night Auditor

Champaign, IL · On-site

$15 - $20/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Tru by Hilton

Hotel Guest Service Manager

Duluth, MN · On-site

Responds to inquiries from customers, prospective clients and the corporate office. * Prepare ... hotel customer satisfaction. * Answers inquiries pertaining to property policies, services, guest ...

Kinseth Hospitality

Hotel Night Auditor

Cheyenne, WY · On-site

$14.25 - $19/hr

Strong customer service and communication skills. * Ability to work independently and handle ... Checking guests in and out of the hotel. * Completing nightly audit and accounting procedures.

Tru by Hilton

Hotel Night Auditor

Cheyenne, WY · On-site

$14.25 - $19/hr

Strong customer service and communication skills. * Ability to work independently and handle ... Checking guests in and out of the hotel. * Completing nightly audit and accounting procedures.

Kinseth Hospitality

Hotel Night Auditor

Beaver Dam, WI · On-site

$14.75 - $19.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

TownePlace Suites

Hotel Night Auditor

Janesville, WI · On-site

$13.25 - $17.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Courtyard by Marriott

Hotel Night Auditor

Houston, TX · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Courtyard by Marriott

Hotel Night Auditor

Ankeny, IA · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth Hospitality

Hotel Night Auditor

Ankeny, IA · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Hyatt Place

Hotel Night Auditor

Cincinnati, OH · On-site

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth Hospitality

Hotel Night Auditor

Janesville, WI · On-site

$13.25 - $17.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth Hospitality

Hotel Night Auditor

Ankeny, IA · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth Hospitality

Hotel Night Auditor

Houston, TX · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Residence Inn

Hotel Guest Service Manager

Lincoln, NE · On-site

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Coordinates front desk ... customer satisfaction. * Answers inquiries pertaining to property policies, services, guest ...

Kinseth Hospitality

Hotel Night Auditor

Madison, WI · On-site

$15 - $20.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Hilton Garden Inn

Hotel Night Auditor

Bettendorf, IA · On-site

$13.50 - $18/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

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Hotel Customer Service information

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How much do hotel customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Customer Service professional, and why are they important?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by Hotel Customer Service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What are hotel customer service representatives?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Hotel Customer Service jobs
What cities are hiring for Hotel Customer Service jobs? Cities with the most Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
What states have the most Hotel Customer Service jobs? States with the most job openings for Hotel Customer Service jobs include:
What job categories do people searching Hotel Customer Service jobs look for? The top searched job categories for Hotel Customer Service jobs are:
Hotel Customer Service jobs near you
Infographic showing various Hotel Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Hotel Night Auditor

Hotel Night Auditor

Kinseth Hospitality

Cincinnati, OH

$14.50 - $19.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Kinseth Hospitality rating

5.2

Company rating: 5.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

What we offer:

  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants 


SUMMARY

Provides hotel customer service to guests of hotel by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
  • Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.
  • Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.
  • Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail, faxes and messages.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as hotel room, food, liquor, or telephone to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.
  • Washes, folds and properly stores laundry (depending on business unit).


KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. 

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.


What Kinseth Hospitality employees say

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Benefits

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About Kinseth Hospitality

Sourced by ZipRecruiter

Kinseth Hospitality, located in North Liberty, IA, US, is a leading hotel management company in the hospitality industry. The company, with its wide assortment of services, manages over 90 hotels and restaurants across 13 states, focusing on key brands like Courtyard by Marriott, Hampton Inn, and Country Inn and Suites, among others. Founded in the late 70s by Bruce and Ken Kinseth, the company has progressively built a reputation for excellent service, having established a corporate mission to provide unmatched service to guests, compelling results to owners and investors, and a rewarding work environment for its employees. With more than four decades in the industry, Kinseth Hospitality also stands out for receiving multiple awards and recognitions, including the Marriott Partnership Circle Award, proving their sustained excellence in the industry.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

North Liberty, IA, US

Year founded

1963

Social media

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