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Hotel Customer Service Jobs (NOW HIRING)

Tru by Hilton

Hotel Guest Service Manager

Duluth, MN · On-site

Responds to inquiries from customers, prospective clients and the corporate office. * Prepare ... hotel customer satisfaction. * Answers inquiries pertaining to property policies, services, guest ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Oshkosh, WI · On-site

$14.75 - $19.75/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

Kinseth

HOTEL NIGHT AUDITOR

Glenview, IL · On-site

$14.75 - $19.50/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

New

Kinseth Hospitality Company

Hotel Night Auditor

De Pere, WI · On-site

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

New

Kinseth Hospitality

Hotel Night Auditor

De Pere, WI

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

New

Kinseth

HOTEL NIGHT AUDITOR

Middletown, NY · On-site

$15 - $20/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

New

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

De Pere, WI · On-site

$14.50 - $19.25/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

New

Kinseth

HOTEL NIGHT AUDITOR

Rock Island, IL · On-site

$14.25 - $19/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential Duties And Responsibilities Include The Following * Greets, registers, suggestively sells ...

Kinseth

HOTEL NIGHT AUDITOR

Oshkosh, WI · On-site

$14.75 - $19.75/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential Duties And Responsibilities Include The Following * Greets, registers, suggestively sells ...

Kinseth

HOTEL NIGHT AUDITOR

Oconomowoc, WI · On-site

$15 - $20/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

Kinseth Hospitality

Hotel Night Auditor

North Platte, NE · On-site

$14.50 - $19.50/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth Hospitality

Hotel Night Auditor

Glenview, IL · On-site

$14.75 - $19.50/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

New

Tru by Hilton

Hotel Night Auditor

Oshkosh, WI · On-site

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth

HOTEL NIGHT AUDITOR

Cedar Rapids, IA · On-site

$14.75 - $19.75/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential Duties And Responsibilities Include The Following * Greets, registers, suggestively sells ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Burlington, IA · On-site

$14.50 - $19.25/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

Kinseth

HOTEL NIGHT AUDITOR

Janesville, WI · On-site

$13.75 - $18.50/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

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Hotel Customer Service information

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How much do hotel customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a hotel customer service representative?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a hotel customer service professional?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by hotel customer service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are the duties of hotel customer service?

Hotel customer service representatives assist guests with check-in and check-out, address inquiries and complaints, provide information about hotel amenities and local attractions, and ensure a positive guest experience. They often handle reservations, manage communication via phone or email, and use hotel management software to record guest details. Good communication skills and a friendly attitude are essential for this role.
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Cities with the most Hotel Customer Service job openings:

What are the most commonly searched types of Hotel Customer Service jobs?

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What states have the most Hotel Customer Service jobs?

States with the most job openings for Hotel Customer Service jobs include:

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Hotel Customer Service jobs near you
Infographic showing various Hotel Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Hotel Guest Service Manager

Tru by Hilton

Duluth, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Tru by Hilton rating

5.2

Company rating: 5.2 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

83rd of 107 rated hotels

Job description

This is a posting for the Assistant General Manager position.
The Assistant General Manager will be a split position that will handle sales and operational duties. The AGM will oversee the sales of the products and services of the hotel. They will coordinate all operational staff activities of hotel and ensure complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignments activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.
Sales Duties may include:
  • Participates in preparation of annual hotel budget and oversees development and implementation of marketing plans and action plans, development of special promotions or packages, and ideas to build occupancy
  • Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager.
  • Participates in industry and civic organizations to promote business opportunities.
  • Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel.
  • Makes solicitation calls to potential new accounts. Responds to inquiries from customers, prospective clients and the corporate office.
  • Prepare proposals and confirmations for group bookings, conducts tours of the property with prospective customers.
  • Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
  • Maintains and uses the accounts tracing system/database and customer account files to generate future business. Ensures proper use of all KHC computer systems.
  • Follows company credit and deposit policies when booking business.
  • Prepares sales reports and record sales calls and activities as required.
  • Monitors guests satisfaction through follow-up surveys, thank you cards and calls.
  • Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager.
  • Compliance with Human Resource policies and procedures as outlined in HR Administration & Operations Guide.
  • Timely processing of invoices and follows all purchasing policies.

What we offer:
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.
  • Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.
  • Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
  • Develops and maintains guest information files regarding the property, community and surrounding attractions.
  • Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
  • Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
  • Sends out letters of confirmation or returns checks when registration cannot be accepted.
  • Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
  • Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
  • Patrols public rooms, investigates disturbances, and resolves conflicts.
  • Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
  • Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
  • Train, oversee, and cover Van Driver and Housemen positions when necessary

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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