ZipRecruiter

Log In

1

Hotel Customer Service Jobs (NOW HIRING)

Kinseth

HOTEL NIGHT AUDITOR

Champaign, IL

$15 - $20/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Ames, IA

$14.75 - $19.50/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

New

Kinseth

HOTEL NIGHT AUDITOR

Rock Island, IL

$14.25 - $19/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

Kinseth

HOTEL NIGHT AUDITOR

Madison, WI

$15 - $20.25/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

New

Kinseth Hospitality

Hotel Night Auditor

Cincinnati, OH

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

New

Kinseth

HOTEL NIGHT AUDITOR

Overland Park, KS

$14.25 - $19/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Madison, WI

$15 - $20.25/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

New

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Ankeny, IA

$14 - $18.75/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

New

Courtyard by Marriott

Hotel Night Auditor

Ankeny, IA

$14 - $18.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth Hospitality

Hotel Night Auditor

Rock Island, IL

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth

HOTEL NIGHT AUDITOR

Ankeny, IA

$14 - $18.75/hr

Hotel Front Desk Agent Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned.

New

Hyatt Place

Hotel Night Auditor

Cincinnati, OH · On-site

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

New

TPI Hospitality

Hotel Night Auditor

Coralville, IA

$13.75 - $18.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

next page

Showing results 1-20

All JobsHotel Customer Service Jobs

Hotel Customer Service information

See salary details

$9

$18

$27

How much do hotel customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Customer Service professional, and why are they important?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by Hotel Customer Service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What are hotel customer service representatives?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Hotel Customer Service jobs
What cities are hiring for Hotel Customer Service jobs? Cities with the most Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
What states have the most Hotel Customer Service jobs? States with the most job openings for Hotel Customer Service jobs include:
What job categories do people searching Hotel Customer Service jobs look for? The top searched job categories for Hotel Customer Service jobs are:
Hotel Customer Service jobs near you

Sales Director - Sales Manager - Hotel Sales Person

JAAI SANTOSHI LLC

Dupont, PA • On-site

$40K - $75K/yr

Full-time

Medical

Posted 16 days ago

Job description

Job Title: Sales Manager
Location: Best Western Plus Wilkes-Barre/Scranton Airport Hotel

Job Overview:
As a professional Sales Manager, you will be responsible for driving revenue and expanding market share through strategic sales initiatives, direct sales, relationship management, and community engagement. This position involves proactively identifying new business opportunities, strengthening existing client relationships, and collaborating with internal departments to ensure guest satisfaction and revenue goals are met or exceeded.

Key Responsibilities:

·         Develop and execute sales strategies to drive measurable, incremental revenue in rooms and ancillary services.

·         Actively solicit new business through prospecting, cold calls, site tours, networking events, and community outreach.

·         Maintain and grow relationships with existing corporate and travel agent accounts to ensure long-term partnerships and future bookings.

·         Analyze hotel business strategies and market trends to set, monitor, and update action plans and financial objectives.

·         Represent the hotel at trade shows, networking events, and industry functions.

·         Conduct sales presentations, site inspections, and client entertainment to showcase the property and close deals.

·         Coordinate all aspects of the sales process, including proposals, contracts, correspondence, and internal communication.

·         Collaborate with the Revenue Manager to ensure negotiated rates align with financial goals.

·         Work closely with the front office and operations team to ensure seamless guest experiences.

·         Participate in daily business review meetings, pre-convention meetings, and other departmental meetings.

·         Identify skill development needs within the team and recommend training and tools to improve performance.

·         Monitor and respond to all business leads within a 24-hour timeline.

·         Prepare reports, maintain files, and ensure accurate CRM data entry.

·         Actively participate in the local community to strengthen the hotel’s presence and customer base.

Qualifications:

·         Bachelor’s degree in business administration, Hospitality, Marketing, or a related field preferred; high school diploma or equivalent required.

·         3+ years of experience in hotel sales, marketing, or a related professional area.

·         Proven success in generating new business and meeting or exceeding sales goals.

·         Knowledge of hotel operations, sales strategies, and revenue management principles.

·         Excellent communication, negotiation, and interpersonal skills.

·         Proficiency in Microsoft Office Suite; experience with hotel CRM or sales platforms preferred.

·         Professional appearance with a warm, confident, and hospitable demeanor.

·         Must be a self-starter with strong organizational and time management skills.

·         Ability to work flexible hours, including evenings, weekends, or holidays when necessary.

Perks & Benefits:

·         Health Insurance & Wellness Programs

·         Paid Time Off & Holidays

·         Travel & Hotel Discounts

·         On-the-job Training & Career Development Opportunities

·         Supportive, team-oriented work environment