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Hotel Customer Service Jobs (NOW HIRING)

Element Hotel

Hotel Night Auditor

Omaha, NE · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

North Central Group

Hotel General Manager

Madison, WI · On-site

Strong customer service skills to include problem-solving and complaint resolution * Strong ... Worldwide hotel discounts and free stays at NCG Hospitality managed hotels * Catch of the Day ...

Tulsa Marriott Southern Hills

Be Seen First

Hotel Front Desk / Night Audit

Tulsa, OK · On-site

$15 - $17/hr

Previous hotel, customer service, retail, or hospitality experience preferred. * Experience with Marriott systems and PMS software preferred but not required. Knowledge, Skills, and Abilities

Kinseth

Hotel Night Auditor

Oshkosh, WI · On-site

$14.75 - $19.75/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential Duties And Responsibilities Include The Following * Greets, registers, suggestively sells ...

Kinseth Hospitality Company

Hotel Night Auditor

West Bend, WI · On-site

$15.25 - $20.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth

Hotel Night Auditor

Coralville, IA · On-site

$13.75 - $18.25/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential Duties And Responsibilities * Greets, registers, suggestively sells hotel rooms, issues room ...

Marriott

Hotel Night Auditor

Oshkosh, WI · On-site

$14.75 - $19.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

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Hotel Customer Service information

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How much do hotel customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a hotel customer service representative?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a hotel customer service professional?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by hotel customer service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are the duties of hotel customer service?

Hotel customer service representatives assist guests with check-in and check-out, address inquiries and complaints, provide information about hotel amenities and local attractions, and ensure a positive guest experience. They often handle reservations, manage communication via phone or email, and use hotel management software to record guest details. Good communication skills and a friendly attitude are essential for this role.
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For Hotel Customer Service jobs, the most frequently searched job titles are:

Hotel Customer Service jobs near you
Infographic showing various Hotel Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Guest Service Representative

Scottsdale, AZ • On-site

Doubletree Resort by Hilton Hotel Paradise Valley - Scottsdale
See more jobs at Doubletree Resort by Hilton Hotel Paradise Valley - Scottsdaleexternal

$20/hr

Other

Re-posted yesterday

Job description

Guest Service Representative

Compensation: $20.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role: As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing:

  • Greet guests and provide friendly, helpful service
  • Assist with check ins, check outs, room assignments, and reservations
  • Answer guest questions and resolve issues promptly
  • Operate the front desk system and process payments
  • Communicate with housekeeping and other departments
  • Maintain the front desk area in a clean and organized manner
  • Handle guest requests and escalate concerns when needed
  • Provide local information and general hotel assistance

Why You Will Love It Here:

  • Supportive team environment
  • Opportunities to grow in front desk and hotel operations
  • A role where you meet new people and make a daily impact

Ready to Join the Team: If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

Qualifications:

  • Strong customer service and communication skills
  • Friendly, positive, and professional presence
  • Comfortable using computers and hotel systems
  • Dependable, organized, and able to multitask
  • Prior hotel customer service/front desk experience is preferred.
  • Flexible to work any shifts including holidays and weekends

Apply