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Hotel Reservation Customer Service Jobs (NOW HIRING)

Golden Nugget

Hotel Reservation Agent

Biloxi, MS · On-site

$13/hr

Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites ... Ability to deliver a service level which creates an atmosphere that makes our guests want to return ...

Aisles & Abroad

Remote Hotel Reservation Specialist

$45K - $75K/yr

Remote Hotel Reservation Specialist Location: United States (Remote) About the Role: We are seeking ... Strong communication and customer service skills * Comfortable working independently in a remote ...

Aisles & Abroad

Hotel Reservation Specialist | Remote

$45K - $75K/yr

Job Title: Hotel Reservation Specialist Location: United States (Remote) About the Role: We are ... Strong communication and customer service skills * Comfortable working independently in a remote ...

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

Relay accurate information to guests regarding hours of operation, Hotel services, directions to ... Book, cancel, or otherwise modify room reservations as per the requests of our customers. * Assist ...

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

Relay accurate information to guests regarding hours of operation, Hotel services, directions to ... Book, cancel, or otherwise modify room reservations as per the requests of our customers. * Assist ...

Aisles & Abroad

Hotel Reservation Specialist | Virtual

$45K - $75K/yr

Job Title: Hotel Reservation Specialist Location: United States (Remote) About the Role: We are ... Strong communication and customer service skills * Comfortable working independently in a remote ...

San Manuel Casino

Hotel Reservation Agent

Highland, CA · On-site

$16 - $19.75/hr

... organizes reservation information, internet, travel agency requests, and internal department ... Minimum two (2) years' experience in a customer service role required. * Minimum one (1) year Hotel ...

Wise Staffing Group

Hotel Desk Position

Lenoir City, TN · On-site

$11/hr

Previous experience in a customer service or hospitality role is preferred but not required ... Basic computer skills and knowledge of hotel reservation systems is a plus. Flexibility to work ...

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How much do hotel reservation customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hotel reservation customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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For Hotel Reservation Customer Service jobs, the most frequently searched job titles are:

Hotel Reservation Sales Agent

Bethlehem, PA • On-site

Hotel Bethlehem
51 - 200 employees
Learn more about Hotel Bethlehemexternal

$13 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Accolades with an Award-Winning Hotel
  • Five-Time #1 Best Historic Hotel in America-USA Today (2021 - 2025)
  • #1 Best Historic Hotel and Best Social Media-Historic Hotels of America
  • 2025 Preferred Hotels & Resorts in Pennsylvania-S. News and World Report
  • Voted Best Hotel in the Lehigh Valley-TripAdvisor
  • Awarded as Top Workplace-Morning Call

Why Work for Us
Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel's culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.
Competitive Benefits Including
FULL TIME POSITIONS
  • Medical, Dental and Vision Insurance with hotel paying a large portion
  • Generous paid time off
  • Bonus incentive programs
  • 401k with matching funds
  • Hotel provided life insurance
  • Hotel discounts through Historic Hotels of America

PART TIME POSITIONS
  • Flexible Hours
  • Team Working Environment
  • Growth Opportunities
  • Hotel discounts through Historic Hotels of America

POSITION SUMMARY
This individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.
The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.
RESPONSIBILITIES
  • Assist guests by selling future reservations
  • Promptly follow up with guest inquiry leads for second chance bookings
  • Answer telephone calls and emails in a prescribed and professional manner
  • Maintain potential and current guest profile information
  • Assist customers with questions regarding their existing reservations
  • Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
  • Strong ability to multi-task and pay close attention to detail
  • Deliver the highest standard of service to all customers
  • Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
  • Completing different daily reports
  • Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
  • Exceptional verbal and written communication skills
  • Desire to be part of high growth, fast paced business
  • You are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies

QUALIFICATIONS
Education / Experience: A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.
Communication Skills: Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.
Computer and Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important. NAVIS Certification, Applications & Software knowledge a plus.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL REQUIREMENTS
Employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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