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Hotel Reservation Agent Jobs (NOW HIRING)

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Block 22 LLC

Grove Hotel Reservations Agent

Boise, ID

$15.25 - $19/hr

Grove Hotel Reservations Agent Experts in the art of hospitality, the Grove Hotel and the Block22 ... Maintain in-depth knowledge of the hotel's reservation systems and procedures to ensure accurate ...

U-Haul

Reservation Agent

Oceanside, CA · On-site

$18.50 - $20.50/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

BANDANA

Reservation Agent

Manhattan, NY

$24/hr

Reservation Agent Hôtel Barrière Le Fouquet's SoHo, 456 Greenwich St Base pay starts at $24/hr Min. base wage: $24.00/hr Est. base annual: $47,424 Est. base weekly: $912/wk Est. base monthly: $3 ...

HB Travels

Reservation Agent

Mason, NH · Remote

$16.50 - $20.75/hr

About the job Reservation Agent We are seeking a motivated and detail-oriented Reservation Agent to ... hotels to cruises and group getaways. You'll provide exceptional customer service, help clients ...

STWHJ

Reservation Agent

Phoenix, AZ · On-site +1

$16 - $19.75/hr

As a Reservation Agent, you will play a key role in ensuring an exceptional booking experience for ... Provide accurate information regarding hotel services and availability. Update and maintain the ...

STWHJ

Reservation Agent

Miami, FL · On-site +1

$15.25 - $19.25/hr

As a Reservation Agent, you will play a key role in ensuring an exceptional booking experience for ... Provide accurate information regarding hotel services and availability. Update and maintain the ...

Block 22 Hotels

Grove Hotel Reservations Agent

Boise, ID · On-site

$16 - $18/hr

As a Reservation Agent at the Grove, you'll provide great service while supporting our guests ... Maintain in-depth knowledge of the hotel's reservation systems and procedures to ensure accurate ...

U-Haul

Reservation Agent

Glendora, CA · On-site

$18.50 - $20.50/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Answers all incoming reservation calls, providing prompt and courteous service. Books all group and ... Promotes hotel services, amenities and upsells products to the guests. Agent needs to be familiar ...

Campland on the Bay

Reservation Agent

San Diego, CA

$17 - $21.25/hr

Reservation Agent Campland on the Bay is a full-service, destination RV Resort. Located in the ... Ideal candidates will have prior experience working in a hotel reservations call center or at a ...

Hotel Bethlehem

Hotel Reservation Sales Agent

Bethlehem, PA

$14.75 - $19.25/hr

Voted Best Hotel in the Lehigh Valley- TripAdvisor * Awarded as Top Workplace- Morning Call Why ... The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible ...

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How much do hotel reservation agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hotel reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Reservation Agent, and why are they important?

To thrive as a Hotel Reservation Agent, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is typically required. Excellent communication, problem-solving, and multitasking skills help agents excel in handling guest inquiries and resolving issues. These skills are crucial for ensuring guest satisfaction, efficient booking processes, and maintaining the hotel's reputation.

What are some common challenges faced by hotel reservation agents and how can they be managed effectively?

Hotel reservation agents often manage high call volumes, last-minute booking changes, and complex guest requests. Balancing accuracy and efficiency while maintaining a friendly demeanor is key, especially during peak travel seasons. To handle these challenges, agents benefit from strong communication skills, familiarity with reservation software, and teamwork with front desk and housekeeping staff. Regular training and clear protocols also help agents provide excellent service and minimize errors.

What is the difference between Hotel Reservation Agent vs Front Desk Agent?

AspectHotel Reservation AgentFront Desk Agent
Primary RoleHandles reservations, booking inquiries, and guest reservations managementAssists guests with check-in/check-out, guest services, and general inquiries
Work EnvironmentOffice setting, reservation centers, or hotel front deskHotel lobby or front desk area
CredentialsCustomer service skills, reservation system knowledge, sometimes hospitality certificationsCustomer service skills, hospitality experience, sometimes certifications

While both roles involve guest interaction and customer service, the Hotel Reservation Agent primarily focuses on managing reservations and booking inquiries, often working behind the scenes or in reservation centers. The Front Desk Agent directly interacts with guests during check-in and check-out, providing on-site assistance. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What does a Hotel Reservation Agent do?

A Hotel Reservation Agent is responsible for assisting guests with booking hotel rooms and providing information about room availability, rates, and amenities. They handle reservations via phone, email, or online systems, and often answer questions about hotel policies and services. Additionally, they may process cancellations or changes, ensure accurate record-keeping, and help resolve guest issues related to reservations. Excellent communication and customer service skills are essential for this role.
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Hotel Reservation Agent jobs near you
Infographic showing various Hotel Reservation Agent job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 81% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Hotel Reservation Agent

Hotel Reservation Agent

Red Hawk

Placerville, CA • On-site

$17.50 - $21.75/hr

Full-time

Posted 4 days ago

Job description

JOB SUMMARY
Reservation agents work in a call center environment for the resort and take incoming calls for guests inquiring about the resort. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the resort may offer and asking questions to help determine what the guest needs.
DUTIES AND RESPONSIBILITIES
  • Assist guests in making room reservations. Cancellations and modifications are also handled by this position.
  • Must be comfortable with phone work and data entry.
  • Listen and respond to guest inquiries using a positive, clear speaking voice.
  • Answer questions and offer assistance to provide guest satisfaction.
  • Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
  • Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
  • Book, cancel, or otherwise modify room reservations as per the requests of our customers.
  • Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
  • Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS
  • Previous casino/hotel industry experience preferred.
  • High school diploma or general education degree (GED) preferred.
  • Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level
  • Must be able to work in areas containing second-hand smoke
  • Ability to perform duties with a sense of urgency
  • Must be able to walk, stand, and work on hand and knees for long periods of time
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 10 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
  • Must be at least 18 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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