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Hotel Reservation Agent Jobs (NOW HIRING)

Golden Nugget

Hotel Reservation Agent

Biloxi, MS · On-site

$13/hr

Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites ... One year experience in a high volume hotel as a desk clerk or reservationist. * Ability to work ...

San Manuel Casino

Hotel Reservation Agent

Highland, CA

$16 - $19.75/hr

The Reservations Agent adheres to all health and safety policies and procedures set by the ... Takes reservations using proper Hotel verbiage while meeting Forbes Travel Guidelines. Answers ...

Red Hawk Casino

Hotel Reservation Agent

Placerville, CA

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

Red Hawk

Hotel Reservation Agent

Placerville, CA · On-site

$17.50 - $21.75/hr

JOB SUMMARY Reservation agents work in a call center environment for the resort and take incoming ... Relay accurate information to guests regarding hours of operation, Hotel services, directions to ...

HB Travels

Reservation Agent

$16.50 - $20.50/hr

Reservation Agent Mason, New Hampshire, United States About the Job Reservation Agent We are ... hotels to cruises and group getaways. You'll provide exceptional customer service, help clients ...

BANDANA

Reservation Agent

Manhattan, NY · On-site

$24/hr

Reservation Agent Hôtel Barrière Le Fouquet's SoHo, 456 Greenwich St Base pay starts at $24/hr Min. base wage: $24.00/hr Est. base annual: $47,424 Est. base weekly: $912/wk Est. base monthly: $3 ...

HB Travels

Reservation Agent

Mason, NH · On-site

$16.50 - $20.75/hr

About the job Reservation Agent We are seeking a motivated and detail-oriented Reservation Agent to ... hotels to cruises and group getaways. You'll provide exceptional customer service, help clients ...

U-Haul

Reservation Agent

Southampton, PA · On-site

$15.50 - $19.25/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Reservation Agent

Hyattsville, MD · On-site

$17 - $19/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Reservation Agent

Oceanside, CA · On-site

$18.50 - $20.50/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Reservation Agent

Pompano Beach, FL · On-site

Reservation Agent Shifts Thursday Saturday Monday 2-7pm Friday 3-8pm Sunday 12pm-5pm U-Haul is ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

U-Haul

Reservation Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

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Hotel Reservation Agent information

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$17

$22

How much do hotel reservation agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hotel reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a hotel reservation agent, and why are they important?

To thrive as a Hotel Reservation Agent, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is typically required. Excellent communication, problem-solving, and multitasking skills help agents excel in handling guest inquiries and resolving issues. These skills are crucial for ensuring guest satisfaction, efficient booking processes, and maintaining the hotel's reputation.

What are some common challenges faced by hotel reservation agents and how can they be managed effectively?

Hotel reservation agents often manage high call volumes, last-minute booking changes, and complex guest requests. Balancing accuracy and efficiency while maintaining a friendly demeanor is key, especially during peak travel seasons. To handle these challenges, agents benefit from strong communication skills, familiarity with reservation software, and teamwork with front desk and housekeeping staff. Regular training and clear protocols also help agents provide excellent service and minimize errors.

What is the difference between Hotel Reservation Agent vs Front Desk Agent?

AspectHotel Reservation AgentFront Desk Agent
Primary RoleHandles reservations, booking inquiries, and guest reservations managementAssists guests with check-in/check-out, guest services, and general inquiries
Work EnvironmentOffice setting, reservation centers, or hotel front deskHotel lobby or front desk area
CredentialsCustomer service skills, reservation system knowledge, sometimes hospitality certificationsCustomer service skills, hospitality experience, sometimes certifications

While both roles involve guest interaction and customer service, the Hotel Reservation Agent primarily focuses on managing reservations and booking inquiries, often working behind the scenes or in reservation centers. The Front Desk Agent directly interacts with guests during check-in and check-out, providing on-site assistance. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What does a hotel reservation agent do?

A Hotel Reservation Agent is responsible for assisting guests with booking hotel rooms and providing information about room availability, rates, and amenities. They handle reservations via phone, email, or online systems, and often answer questions about hotel policies and services. Additionally, they may process cancellations or changes, ensure accurate record-keeping, and help resolve guest issues related to reservations. Excellent communication and customer service skills are essential for this role.
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What states have the most Hotel Reservation Agent jobs?

States with the most job openings for Hotel Reservation Agent jobs include:

What job categories do people searching Hotel Reservation Agent jobs look for?

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Hotel Reservation Agent jobs near you
Infographic showing various Hotel Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Hotel Reservation Agent

Golden Nugget

Biloxi, MS • On-site

$13/hr

Part-time

Retirement, PTO

Posted 5 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

158th of 164 rated casinos

Job description

Overview
Coordinate all reservations activity on the property.
Responsibilities
  • Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites in a prompt, courteous and efficient manner.
  • Assist with group sales reservation.
  • Maintain a record of all corporate, special rates, and preferred company rates.
  • Keep accurate reservation control, to insure maximum room occupancy and highest possible room rates.
  • Answer all inbound call to the property while routing them to the correct department.
  • Assure the safety and security of guest and employees.
  • Other duties as assigned.

Qualifications
  • Completion of high school or equivalent.
  • One year experience in a high volume hotel as a desk clerk or reservationist.
  • Ability to work flexible schedules, including nights, weekends and holidays is required.
  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
  • Excellent interpersonal, organizational and communication skills.
  • Display strong work ethic and team work.

Pay Range
USD $13.00 - USD $13.00 /Hr.
Tipped Position
This position does not earn tips
Benefits
What we offer you:
  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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