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Hotel Reservation Agent Jobs (NOW HIRING)

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Answers all incoming reservation calls, providing prompt and courteous service. Books all group and ... Promotes hotel services, amenities and upsells products to the guests. Agent needs to be familiar ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

U-Haul

Reservation Agent

San Diego, CA

$18.50 - $20.50/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

U-Haul

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Agent Responsibilities: * Assist with calls from and ...

Ocean Place

Reservation Agent-Seasonal

Long Branch, NJ

$15.92 - $17/hr

Non-Exempt JOB SUMMARY The Reservations Agent is responsible for handling incoming reservation ... Maintain updated knowledge of hotel promotions, packages, and policies to provide accurate ...

U-Haul

Reservation Agent

Honolulu, HI

$21 - $23/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Oakland, CA · On-site

$19.25 - $21.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Cleveland, OH · On-site

$15 - $17/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

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How much do hotel reservation agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for hotel reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Reservation Agent, and why are they important?

To thrive as a Hotel Reservation Agent, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is typically required. Excellent communication, problem-solving, and multitasking skills help agents excel in handling guest inquiries and resolving issues. These skills are crucial for ensuring guest satisfaction, efficient booking processes, and maintaining the hotel's reputation.

What are some common challenges faced by hotel reservation agents and how can they be managed effectively?

Hotel reservation agents often manage high call volumes, last-minute booking changes, and complex guest requests. Balancing accuracy and efficiency while maintaining a friendly demeanor is key, especially during peak travel seasons. To handle these challenges, agents benefit from strong communication skills, familiarity with reservation software, and teamwork with front desk and housekeeping staff. Regular training and clear protocols also help agents provide excellent service and minimize errors.

What is the difference between Hotel Reservation Agent vs Front Desk Agent?

AspectHotel Reservation AgentFront Desk Agent
Primary RoleHandles reservations, booking inquiries, and guest reservations managementAssists guests with check-in/check-out, guest services, and general inquiries
Work EnvironmentOffice setting, reservation centers, or hotel front deskHotel lobby or front desk area
CredentialsCustomer service skills, reservation system knowledge, sometimes hospitality certificationsCustomer service skills, hospitality experience, sometimes certifications

While both roles involve guest interaction and customer service, the Hotel Reservation Agent primarily focuses on managing reservations and booking inquiries, often working behind the scenes or in reservation centers. The Front Desk Agent directly interacts with guests during check-in and check-out, providing on-site assistance. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What does a Hotel Reservation Agent do?

A Hotel Reservation Agent is responsible for assisting guests with booking hotel rooms and providing information about room availability, rates, and amenities. They handle reservations via phone, email, or online systems, and often answer questions about hotel policies and services. Additionally, they may process cancellations or changes, ensure accurate record-keeping, and help resolve guest issues related to reservations. Excellent communication and customer service skills are essential for this role.
More about Hotel Reservation Agent jobs
What cities are hiring for Hotel Reservation Agent jobs? Cities with the most Hotel Reservation Agent job openings:
What states have the most Hotel Reservation Agent jobs? States with the most job openings for Hotel Reservation Agent jobs include:
What job categories do people searching Hotel Reservation Agent jobs look for? The top searched job categories for Hotel Reservation Agent jobs are:
Hotel Reservation Agent jobs near you
Infographic showing various Hotel Reservation Agent job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 81% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservation Agent

Reservation Agent

AT&T Hotel & Conference Center

Austin, TX • On-site

$15.75 - $19.75/hr

Full-time

PTO

Posted 12 days ago

Job description

Come join our team as our next Reservations Agent at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em!

Principle Responsibilities & Position Purpose:

Answers all incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera.  Promotes hotel services, amenities and upsells products to the guests.  Agent needs to be familiar with the University of Texas campus and the city of Austin.

ESSENTIAL FUNCTIONS

Average Percent of Time

70%      Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate.  Makes appropriate selection of rate type depending on guest needs and the current sell strategy. Delivers a confirmation number for all reservations made.

15%      Assists the Group Rooms Coordinator with any rooming lists or blocks.  Also responsible for pre-blocking specific reservations and setting up specific routing of guest charges to a House Account or a Group Master.

5%       Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, special VIP programs, events, etc.

5%       Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries.

5%       Customers include Sales and Convention Services associates and Guest Service Agents.

STANDARDS EDUCATION

High School graduate or equivalent required. College degree preferred.

EXPERIENCE

1 - 2 years of prior guest service experience are preferred.  Prior hospitality experience also preferred.

The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:

  • Paid Vacation Days (after 90 days of employment)
  • Annual Merit Increases
  • 11 Paid Holidays (after 90 days of employment)
  • Ride the Bus for Free with UT Proximity Card!
  • Free Daily Shift Meals
  • Lockers & Locker Rooms with Showers
  • Discounted Monthly UT Garage Parking on-site (Rowling Hall Garage)
  • Discount Gift Shop offerings
  • Referral Bonus $

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.

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