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Hotel Reservation Agent Jobs (NOW HIRING)

U-Haul

Reservation Agent

Cleveland, OH

$15 - $17/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Covina, CA

$18.50 - $20.50/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Honolulu, HI · On-site

$21 - $23/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Las Vegas, NV

$15.25 - $19/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Oakland, CA · On-site

$19.25 - $21.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Feasterville, PA · On-site

$15.25 - $19/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Eugene, OR

$16.25 - $20.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Butte, MT · On-site

$15.50 - $19.50/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent (Part-Time)

Denver, CO

$21.25 - $23.25/hr

Reservation Agent (Part-Time) U-Haul is looking for someone who enjoys being part of a team ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Reservation Agent

Las Vegas, NV · On-site

$15.25 - $19/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Butte, MT

$15.50 - $19.50/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Oakland, CA · On-site

$19.25 - $21.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent

Las Vegas, NV

$15.50 - $19.25/hr

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ... Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ...

U-Haul

Reservation Agent (in office)

Woburn, MA

$16 - $18/hr

Reservation Agent (In Office) U-Haul is looking for someone who enjoys being part of a team ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Reservation Agent (in Office)

Methuen, MA

$16 - $18/hr

Reservation Agent (In Office) U-Haul is looking for someone who enjoys being part of a team ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

U-Haul

Reservation Agent (in office)

Henrico, VA

$14.50 - $18.25/hr

Reservation Agent (In Office) U-Haul is looking for someone who enjoys being part of a team ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

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All JobsHotel Reservation Agent Jobs

Hotel Reservation Agent information

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$11

$17

$22

How much do hotel reservation agent jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for hotel reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Reservation Agent, and why are they important?

To thrive as a Hotel Reservation Agent, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is typically required. Excellent communication, problem-solving, and multitasking skills help agents excel in handling guest inquiries and resolving issues. These skills are crucial for ensuring guest satisfaction, efficient booking processes, and maintaining the hotel's reputation.

What are some common challenges faced by hotel reservation agents and how can they be managed effectively?

Hotel reservation agents often manage high call volumes, last-minute booking changes, and complex guest requests. Balancing accuracy and efficiency while maintaining a friendly demeanor is key, especially during peak travel seasons. To handle these challenges, agents benefit from strong communication skills, familiarity with reservation software, and teamwork with front desk and housekeeping staff. Regular training and clear protocols also help agents provide excellent service and minimize errors.

What is the difference between Hotel Reservation Agent vs Front Desk Agent?

AspectHotel Reservation AgentFront Desk Agent
Primary RoleHandles reservations, booking inquiries, and guest reservations managementAssists guests with check-in/check-out, guest services, and general inquiries
Work EnvironmentOffice setting, reservation centers, or hotel front deskHotel lobby or front desk area
CredentialsCustomer service skills, reservation system knowledge, sometimes hospitality certificationsCustomer service skills, hospitality experience, sometimes certifications

While both roles involve guest interaction and customer service, the Hotel Reservation Agent primarily focuses on managing reservations and booking inquiries, often working behind the scenes or in reservation centers. The Front Desk Agent directly interacts with guests during check-in and check-out, providing on-site assistance. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What does a Hotel Reservation Agent do?

A Hotel Reservation Agent is responsible for assisting guests with booking hotel rooms and providing information about room availability, rates, and amenities. They handle reservations via phone, email, or online systems, and often answer questions about hotel policies and services. Additionally, they may process cancellations or changes, ensure accurate record-keeping, and help resolve guest issues related to reservations. Excellent communication and customer service skills are essential for this role.
More about Hotel Reservation Agent jobs
What cities are hiring for Hotel Reservation Agent jobs? Cities with the most Hotel Reservation Agent job openings:
What states have the most Hotel Reservation Agent jobs? States with the most job openings for Hotel Reservation Agent jobs include:
What job categories do people searching Hotel Reservation Agent jobs look for? The top searched job categories for Hotel Reservation Agent jobs are:
Hotel Reservation Agent jobs near you
Infographic showing various Hotel Reservation Agent job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 81% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservation Agent

Reservation Agent

U-Haul

Cleveland, OH

$15 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

U-Haul rating

6.2

Company rating: 6.2 out of 10

Based on 481 frontline employees who took The Breakroom Quiz

122nd of 142 rated vehicle equipment hire

Job description

Compensation Range: $15.00 to $17.00 Hourly

Location:

6000 Clark Ave, Cleveland, Ohio 44102 United States of America

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers:

  • Career stability

  • Opportunities for advancement

  • Mindset App Reimbursement

  • Gym Reimbursement Program

  • Health insurance & Prescription plans, if eligible

  • Paid holidays, vacation, and sick days, if eligible

  • Life insurance

  • MetLaw Legal program

  • MetLife auto and home insurance

  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

  • 401(k) Savings Plan

  • Employee Stock Ownership Plan (ESOP)

  • 24-hour physician available for kids

  • Dental & Vision Plans

  • Business travel insurance

  • You Matter EAP

  • LifeLock Identity Theft Protection

  • Critical Illness/Group Accident Insurance

  • Dave Ramsey’s SmartDollar Program

Reservation Manager Agent Responsibilities:

  • Assist with calls from and to customers.

  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.

  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.

  • Assist with the Company’s U-Box portable storage product.

Minimum Qualifications:

  • High school diploma or equivalent

  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email

  • Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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