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Overnight Hotel Customer Service Jobs (NOW HIRING)

Benchmark

Overnight Hotel Supervisor

College Station, TX · On-site

$18/hr

News & World Report, these recognitions reflect the culture, service excellence, and commitment to ... The Overnight Hotel Supervisor is responsible for maintaining property safety, security, addressing ...

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Overnight Hotel Customer Service information

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How much do overnight hotel customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for overnight hotel customer service in the United States is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is an overnight hotel customer service?

Overnight Hotel Customer Service jobs involve assisting guests with their needs and requests during the nighttime hours at a hotel. Responsibilities typically include checking in late-arriving guests, handling reservations, responding to guest inquiries, resolving issues, and ensuring the security and comfort of guests overnight. Employees in this role may also handle administrative tasks, process payments, and coordinate with other hotel departments. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive as an overnight hotel customer service representative?

To thrive as an Overnight Hotel Customer Service representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling guest issues during late hours. These skills ensure smooth hotel operations, guest satisfaction, and effective resolution of nighttime concerns.

What unique challenges do overnight hotel customer service representatives face, and how can they prepare for them?

Overnight Hotel Customer Service representatives often work with limited on-site staff and must handle a wide range of guest needs, from late check-ins to addressing urgent issues that arise after hours. They may also need to manage situations independently, such as resolving noise complaints or handling unexpected maintenance problems. To succeed, it's important to develop strong problem-solving skills, maintain a calm demeanor under pressure, and be comfortable working autonomously. Building familiarity with hotel procedures and being proactive in communication with both guests and day-shift teams can make the overnight role smoother and more rewarding.

What is the difference between Overnight Hotel Customer Service vs Front Desk Agent?

AspectOvernight Hotel Customer ServiceFront Desk Agent
CredentialsBasic customer service skills, possibly some hospitality trainingHigh school diploma, hospitality or customer service experience
Work EnvironmentNight shifts, quiet hotel lobby, limited guest interactionDay and night shifts, busy front desk area, direct guest interaction
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding overnight customer service roles, job requirementsDay-to-day duties, qualifications, work hours

Overnight Hotel Customer Service primarily involves handling guest inquiries and providing support during night shifts with limited interaction, while Front Desk Agents manage check-ins, check-outs, and guest services throughout the day and night. Both roles require customer service skills and hospitality knowledge, but Front Desk Agents typically have more direct guest interaction and a broader scope of responsibilities.

What cities are hiring for Overnight Hotel Customer Service jobs?

Cities with the most Overnight Hotel Customer Service job openings:

What are the most commonly searched types of Hotel Customer Service jobs?

The most popular types of Hotel Customer Service jobs are:

What states have the most Overnight Hotel Customer Service jobs?

States with the most job openings for Overnight Hotel Customer Service jobs include:

Overnight Hotel Customer Service jobs near you
Infographic showing various Overnight Hotel Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,264 per year, or $16 per hour.

Overnight Hotel Supervisor

Benchmark

College Station, TX • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.


At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.


Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!
As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including:
401k with a company match and immediate vesting after 90 days of service
Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
Extensive training programs for hospitality and non-hospitality skillsets
Pet insurance discounts
Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
Additional Full-time Benefits:
Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
Tuition/education reimbursement eligibility after 12 months of service

What you will have an opportunity to do:

CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
  • Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
  • Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
  • Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
  • Dedication - We are unyielding in our commitment to walking our path and dedication to "Being the Difference" in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
  • Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION

The Overnight Hotel Supervisor is responsible for maintaining property safety, security, addressing guest needs, and executing engineering and rooms duties as applicable. We are looking for qualified candidates that demonstrate professionalism, integrity, and positive work ethic in all that they do. With a smaller team executing operations overnight, we rely on this individual to be versatile and proactive when opportunities arise.

COMPENSATION & BENEFITS:

  • $18/hr., paid biweekly with $1 increase after 1000 hours

  • Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

SCHEDULE:

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work on Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimize overtime, but it should and will be expected when business levels call for it.

  • Full-time: 30-40 hours per week depending on level of business forecasted
  • Shift: 11:00 PM-7:00 AM, subject to rare changes for business needs
  • Tuesday-Saturday, Sunday & Monday evenings off, may vary depending on level of business forecast

ESSENTIAL FUNCTIONS:

  • Serve as the primary on-site leadership presence during overnight hours making operational and guest-related decisions as needed
  • Supervise and lead the on-duty Night Auditor, night audit process and have a full understanding of Night Audit and Front Desk Supervisor Operations and systems
  • Maintain an active and visible presence at the front desk and front lobby areas to monitor guest activity, operations, and service flow, utilizing camera systems as a supplemental secondary tool rather than a primary monitoring method.
  • Proactively identify and address operational issues, discrepancies, or risks before escalating
  • Handle all guest concerns, complaints, and service recovery situations with professionalism and discretion
  • Document guest issues, resolutions, and follow-up needs thoroughly in pass-downs and/or separate email communication as needed
  • Monitor guest activity and behavior to ensure the safety and comfort of all guests and employees
  • Oversee that the gift shop area is being tended to appropriately
  • Ensure proper handling of cash, credit cards, deposits, folios, and sensitive guest information
  • Conduct routine security walks of the property including guest floors, back-of-house areas, stairwells, entrances, and exits
  • Respond to safety concerns, emergencies, alarms, disturbances, or suspicious activity while enforcing hotel policies related to noise, loitering, access control, and guest conduct
  • Complete detailed incident reports for any safety, security, or operational events
  • Complete a light lobby round via checklist nightly when working with a NA
  • Walk guest floors and BOH landings on floors 3-8 and remove or address any glassware, garbage, dirty linen, etc.
  • Assist with laundry as needed
  • Complete Engineering floor cleaning projects as scheduled
  • Identify maintenance or cleanliness issues and ensure they are addressed and/or noted in the pass-down while responding to basic maintenance requests and emergencies within the scope of training
  • Properly log maintenance issues using PurpleCloud
  • Ensure temporary fixes are safe, documented, and communicated for follow-up

ADDITIONAL RESPONSIBILITIES:

  • The Night Supervisor is expected to possess a strong working knowledge of Night Audit functions and procedures and will provide coverage for the Night Audit shift during call-out situations and low-occupancy periods. During low occupancy, the Night Supervisor may be scheduled as Night Audit while maintaining the Night Supervisor rate of pay.
  • Perform other duties as assigned, etc., including any tasks necessary to support overnight operations, guest satisfaction, safety, or business continuity
  • Maintain detailed shift logs capturing operational notes, incidents, guest issues, staffing concerns, etc.
  • Communicate effectively with morning leadership and department heads via written and/or verbal handoff
  • Escalate critical issues appropriately while demonstrating independent judgment
  • Ensure team members on shift are following procedures and expectations
  • Model professional behavior, appearance, and communication at all times
  • Maintain confidentiality of guest, employee, and business information

What are we looking for?

QUALIFICATIONS:

  • 5+ years of previous hotel front desk, night audit, or supervisory experience preferred
  • Strong attention to detail and organizational skills
  • Ability to work independently and make sound decisions
  • Excellent written and verbal communication skills
  • Ability to handle confidential information with discretion
  • Ability to work overnight shifts, weekends, and holidays
  • Ability to stand, walk, and conduct property inspections for extended periods
  • Ability to respond calmly and effectively in emergency situations

This job description outlines the general nature and level of work performed by the Overnight Hotel Supervisor and is not intended to be an exhaustive list/checklist of all duties, responsibilities, or qualifications; duties may be added, modified, or adjusted as business needs require, etc.

Compensation:

$18.00

-

$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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