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Overnight Hotel Supervisor

College Station, TX · On-site

$18/hr

News & World Report, these recognitions reflect the culture, service excellence, and commitment to ... The Overnight Hotel Supervisor is responsible for maintaining property safety, security, addressing ...

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How much do overnight hotel customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for overnight hotel customer service in the United States is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight hotel customer service representative?

To thrive as an Overnight Hotel Customer Service representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling guest issues during late hours. These skills ensure smooth hotel operations, guest satisfaction, and effective resolution of nighttime concerns.

What is an overnight hotel customer service?

Overnight Hotel Customer Service jobs involve assisting guests with their needs and requests during the nighttime hours at a hotel. Responsibilities typically include checking in late-arriving guests, handling reservations, responding to guest inquiries, resolving issues, and ensuring the security and comfort of guests overnight. Employees in this role may also handle administrative tasks, process payments, and coordinate with other hotel departments. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this position.

What unique challenges do overnight hotel customer service representatives face, and how can they prepare for them?

Overnight Hotel Customer Service representatives often work with limited on-site staff and must handle a wide range of guest needs, from late check-ins to addressing urgent issues that arise after hours. They may also need to manage situations independently, such as resolving noise complaints or handling unexpected maintenance problems. To succeed, it's important to develop strong problem-solving skills, maintain a calm demeanor under pressure, and be comfortable working autonomously. Building familiarity with hotel procedures and being proactive in communication with both guests and day-shift teams can make the overnight role smoother and more rewarding.

What is the difference between Overnight Hotel Customer Service vs Front Desk Agent?

AspectOvernight Hotel Customer ServiceFront Desk Agent
CredentialsBasic customer service skills, possibly some hospitality trainingHigh school diploma, hospitality or customer service experience
Work EnvironmentNight shifts, quiet hotel lobby, limited guest interactionDay and night shifts, busy front desk area, direct guest interaction
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding overnight customer service roles, job requirementsDay-to-day duties, qualifications, work hours

Overnight Hotel Customer Service primarily involves handling guest inquiries and providing support during night shifts with limited interaction, while Front Desk Agents manage check-ins, check-outs, and guest services throughout the day and night. Both roles require customer service skills and hospitality knowledge, but Front Desk Agents typically have more direct guest interaction and a broader scope of responsibilities.

What cities are hiring for Overnight Hotel Customer Service jobs? Cities with the most Overnight Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
What states have the most Overnight Hotel Customer Service jobs? States with the most job openings for Overnight Hotel Customer Service jobs include:
Overnight Hotel Customer Service jobs near you
Infographic showing various Overnight Hotel Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,264 per year, or $16 per hour.

Overnight Hotel Operations Manager

Hyatt Hotels Corporation

Bellevue, WA • On-site

$80K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Hyatt Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

24th of 108 rated hotels

Job description

Summary:
Hyatt Regency Bellevue on Seattle's Eastside is seeking an experienced Overnight Hotel Operations Manager to serve as the Manager on Duty during overnight operations.
This leadership role is responsible for the overall operation of the hotel during the overnight shift, ensuring a safe, efficient, and guest-focused environment. As the senior operational leader on property overnight, you will oversee hotel operations, coordinate responses to guest and building-related issues, and partner closely with Front Office, Engineering, Security, and other departments to ensure seamless hotel operations. The ideal candidate is a confident and experienced hotel leader who exercises sound judgment, makes independent decisions, and thrives in a fast-paced environment. This role requires strong operational knowledge, the ability to lead through complex situations, and a working understanding of hotel building systems. While partnering closely with the overnight engineer, this is an operational leadership role rather than a maintenance position.
The budgeted annual salary for this position is $80,180 - $82,000. Non-exempt, 45 hours per week.
As a colleague, we have you covered with amazing benefits and perks!
Benefits
  • Medical, after 30 days of employment
  • Vision Insurance
  • Dental Insurance
  • 401(k) & Retirement Savings Plan (RSP)
  • Basic Life Insurance
  • Short Term Disability Insurance
  • New Child Leave & Adoption Assistance
  • Paid Time Off
    • Full-Time Colleagues:
      • 11 days (88 hours) earned for having 0 - 3 years of service
      • 16 days (128 hours) earned for having 4 - 8 years of service
      • 21 days (168 hours) earned for having 9+ years of service
  • (6) Paid Holidays per year
  • (6) Sick Days (earned based on hours worked)
  • Compassionate Leave
  • Jury Duty Leave
Perks
  • Employee Assistance Program
  • Free Uniforms and Cleaning of your Uniform
  • Free parking
  • Discounted Rooms at any participating Hyatt location starting on your first day of employment
  • Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
  • Free colleague meals during shift
  • Hyatt Colleague discount program
  • Tuition Reimbursement*
  • ORCA Pass subsidy*
*Eligibility requirements may apply
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
Responsibilities
Hotel Operations
  • Serve as the overnight Manager on Duty for the hotel with responsibility for overall overnight operations.
  • Provide operational leadership and direction for overnight departments while maintaining Hyatt service standards.
  • Make independent decisions that balance guest satisfaction, colleague safety, and operational efficiency.
  • Coordinate communication and response efforts between Front Office, Engineering, Security, Housekeeping, and other departments.
Guest Experience
  • Resolve complex guest concerns and lead service recovery efforts.
  • Handle guest disturbances, noise complaints, and sensitive situations with professionalism while consistently enforcing hotel policies.
  • Support VIP arrivals, special requests, and other operational priorities.
Safety & Building Operations
  • Lead the hotel's response to operational disruptions, emergencies, and building system issues, including power outages, water leaks, elevator issues, and fire alarms.
  • Partner with the overnight engineer to assess operational impacts, establish priorities, and coordinate hotel-wide response efforts.
  • Conduct routine property inspections to identify safety, security, and operational concerns.
  • Ensure accurate documentation and communication of significant overnight incidents.
Front Office Support
  • Provide leadership and guidance to the Night Audit and Front Office teams.
  • Ensure overnight operational and financial procedures are completed accurately.
  • Facilitate a seamless transition to morning leadership.
Preferred Qualifications
  • Three or more years of progressive leadership experience in hotel operations, engineering, facilities, security, or a related operational environment.
  • Previous Manager on Duty, department management, or comparable hotel leadership experience strongly preferred.
  • Strong understanding of hotel operations, building systems, and life safety procedures.
  • Demonstrated ability to lead cross-functional teams during operational challenges.
  • Experience with Opera PMS, HotSOS, or similar hotel systems preferred.
  • Excellent communication, conflict resolution, and decision-making skills with the ability to remain calm under pressure.
This position requires frequent walking throughout the property, responding to guest and operational concerns, and coordinating overnight operations in a 732-room, full-service hotel.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

What Hyatt Hotels employees say

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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