ZipRecruiter

Log In

1

Overnight Hotel Customer Service Jobs (NOW HIRING)

Benchmark

Overnight Hotel Supervisor

College Station, TX · On-site

$18/hr

News & World Report, these recognitions reflect the culture, service excellence, and commitment to ... The Overnight Hotel Supervisor is responsible for maintaining property safety, security, addressing ...

Lodging Dynamics

Overnight Hotel Security Officer

Seattle, WA · On-site

$19.75 - $22.50/hr

If the situation calls for it, hotel security may also work with the local police department, emergency services, etc. What you will be doing: * Perform Surveillance: The bulk of hotel security's day ...

next page

Showing results 1-20

All JobsTourism JobsHotel JobsHotel Receptionist JobsOvernight Hotel Customer Service Jobs

Overnight Hotel Customer Service information

See salary details

$9

$15

$21

How much do overnight hotel customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight hotel customer service in the United States is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is an overnight hotel customer service?

Overnight Hotel Customer Service jobs involve assisting guests with their needs and requests during the nighttime hours at a hotel. Responsibilities typically include checking in late-arriving guests, handling reservations, responding to guest inquiries, resolving issues, and ensuring the security and comfort of guests overnight. Employees in this role may also handle administrative tasks, process payments, and coordinate with other hotel departments. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive as an overnight hotel customer service representative?

To thrive as an Overnight Hotel Customer Service representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling guest issues during late hours. These skills ensure smooth hotel operations, guest satisfaction, and effective resolution of nighttime concerns.

What unique challenges do overnight hotel customer service representatives face, and how can they prepare for them?

Overnight Hotel Customer Service representatives often work with limited on-site staff and must handle a wide range of guest needs, from late check-ins to addressing urgent issues that arise after hours. They may also need to manage situations independently, such as resolving noise complaints or handling unexpected maintenance problems. To succeed, it's important to develop strong problem-solving skills, maintain a calm demeanor under pressure, and be comfortable working autonomously. Building familiarity with hotel procedures and being proactive in communication with both guests and day-shift teams can make the overnight role smoother and more rewarding.

What is the difference between Overnight Hotel Customer Service vs Front Desk Agent?

AspectOvernight Hotel Customer ServiceFront Desk Agent
CredentialsBasic customer service skills, possibly some hospitality trainingHigh school diploma, hospitality or customer service experience
Work EnvironmentNight shifts, quiet hotel lobby, limited guest interactionDay and night shifts, busy front desk area, direct guest interaction
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding overnight customer service roles, job requirementsDay-to-day duties, qualifications, work hours

Overnight Hotel Customer Service primarily involves handling guest inquiries and providing support during night shifts with limited interaction, while Front Desk Agents manage check-ins, check-outs, and guest services throughout the day and night. Both roles require customer service skills and hospitality knowledge, but Front Desk Agents typically have more direct guest interaction and a broader scope of responsibilities.

What cities are hiring for Overnight Hotel Customer Service jobs?

Cities with the most Overnight Hotel Customer Service job openings:

What are the most commonly searched types of Hotel Customer Service jobs?

The most popular types of Hotel Customer Service jobs are:

What states have the most Overnight Hotel Customer Service jobs?

States with the most job openings for Overnight Hotel Customer Service jobs include:

Overnight Hotel Customer Service jobs near you
Infographic showing various Overnight Hotel Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,264 per year, or $16 per hour.

Virtual Hotel Customer Service Coordinator

Destination Careers

New York, NY • On-site, Remote

$35K - $65K/yr

Full-time

Re-posted 14 days ago

Job description

Location: Remote
Position Summary
As a Virtual Hotel Customer Service Coordinator, you'll help clients arrange lodging for leisure, group, or business travel. You'll ensure each booking runs smoothly while upholding Destination Knot's commitment to exceptional service.
Responsibilities
Understand client needs and travel preferences
Provide hotel recommendations and confirm reservations
Manage booking changes and follow-up communication
Keep detailed, accurate client records
Requirements
Organized and dependable
Comfortable with digital tools and remote communication
Friendly, professional demeanor
Willingness to learn the travel booking process
Why Join Us:
Collaborative remote environment
Hands-on guidance and self-paced training
Access to industry partnerships and hotel programs
$35,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply