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Overnight Hotel Customer Service Jobs (NOW HIRING)

Lodging Dynamics

Overnight Hotel Security Officer

Seattle, WA · On-site

$19.75 - $22.50/hr

If the situation calls for it, hotel security may also work with the local police department, emergency services, etc. What you will be doing: * Perform Surveillance: The bulk of hotel security's day ...

Hotel Legends

Security (Overnight) - Hotel Legends

Biloxi, MS · On-site

$14.25 - $17.25/hr

Customer Service: * Greet and assist employees, guests, and visitors in a professional and ... The role may require working evenings, weekends, holidays, or overnight shifts depending on the ...

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Overnight Hotel Customer Service information

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How much do overnight hotel customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for overnight hotel customer service in the United States is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight hotel customer service representative?

To thrive as an Overnight Hotel Customer Service representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for handling guest issues during late hours. These skills ensure smooth hotel operations, guest satisfaction, and effective resolution of nighttime concerns.

What is an overnight hotel customer service?

Overnight Hotel Customer Service jobs involve assisting guests with their needs and requests during the nighttime hours at a hotel. Responsibilities typically include checking in late-arriving guests, handling reservations, responding to guest inquiries, resolving issues, and ensuring the security and comfort of guests overnight. Employees in this role may also handle administrative tasks, process payments, and coordinate with other hotel departments. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this position.

What unique challenges do overnight hotel customer service representatives face, and how can they prepare for them?

Overnight Hotel Customer Service representatives often work with limited on-site staff and must handle a wide range of guest needs, from late check-ins to addressing urgent issues that arise after hours. They may also need to manage situations independently, such as resolving noise complaints or handling unexpected maintenance problems. To succeed, it's important to develop strong problem-solving skills, maintain a calm demeanor under pressure, and be comfortable working autonomously. Building familiarity with hotel procedures and being proactive in communication with both guests and day-shift teams can make the overnight role smoother and more rewarding.

What is the difference between Overnight Hotel Customer Service vs Front Desk Agent?

AspectOvernight Hotel Customer ServiceFront Desk Agent
CredentialsBasic customer service skills, possibly some hospitality trainingHigh school diploma, hospitality or customer service experience
Work EnvironmentNight shifts, quiet hotel lobby, limited guest interactionDay and night shifts, busy front desk area, direct guest interaction
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding overnight customer service roles, job requirementsDay-to-day duties, qualifications, work hours

Overnight Hotel Customer Service primarily involves handling guest inquiries and providing support during night shifts with limited interaction, while Front Desk Agents manage check-ins, check-outs, and guest services throughout the day and night. Both roles require customer service skills and hospitality knowledge, but Front Desk Agents typically have more direct guest interaction and a broader scope of responsibilities.

What cities are hiring for Overnight Hotel Customer Service jobs? Cities with the most Overnight Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
What states have the most Overnight Hotel Customer Service jobs? States with the most job openings for Overnight Hotel Customer Service jobs include:
Overnight Hotel Customer Service jobs near you
Infographic showing various Overnight Hotel Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,264 per year, or $16 per hour.

Pet Hotel: Customer Service + Kennel Attendant

Kennel Club LAX

Los Angeles, CA

$13.50 - $17.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Check us out at www.kennelclublax.com!
What we're about:
Kennel Club LAX is a Convenient Pet Hotel Established in 1983. We are a luxury dog boarding & daycare facility. Cats, Rabbits, Pocket Pets, and exotics welcome too. We offer 24/7/365 industry leading care to dogs in our communities. Our facilities offer everything from Daycare, Overnight Boarding (in our fabulous Cottages and Bark Ave Suites!), Dog Training and Grooming! Since we are conveniently close to LAX airport we offer comfort stops (Limo service to and from airport) for Jet Setting pets. We take great pride in what we do so our new team members must be excited and prepared to work hard!
What we're looking for:
We're looking for Animal passionate people who can work hard but play hard to. While we have fun at what we do, there's no question its hard work. We are looking for dedicated, punctual people who have an attention to detail and LOVE ANIMALS! We prefer candidates to have prior experience with dogs in a shelter, dog boarding facility or veterinary hospital. You have to be okay with getting dirty. We want you to be able to roll up your sleeves and get right into it. This job isn't for someone who just wants to pet and cuddle puppies, while we get to do a lot of that, there is a lot of hard work that goes on behind the scenes.
Candidates will have strong guest service skills as well as high attention to detail. The care and safety of the animals left in our care is our number one priority. These candidates will be able to quickly adapt to an ever changing environment, remember its dogs, and be able to prioritize quickly. These candidates will have a high sense of urgency and be able to understand their role within the operations of our building. These candidates will understand that our first responsibility is to our guests (both two and four legged) and will have the sense of ethics to do what is right for them. These candidates will be able to organize their time and their work areas for maximum efficiency. These candidates report to the Manager.

Positions available, Descriptions below.

Customer Service:

Customer service, will answer phone calls, emails and interact directly with clients. Provides direct care of animals, and maintain a clean safe working environment. Will use Company van to pick up, or drop off pets at LAX Airport or Cargo Facility. Valid drivers license with no points required. (Includes Commission!)

Dog Bather / Stylist:

The Bather is responsible for brushing and bathing pets. Bathers must insure that each pet leaves the grooming room clean, free of mats, and fleas. The groomer also does occasional clipping and shave downs for dogs and cats. Groomers must have previous hands on working experience of at least 1 year and also be comfortable bathing all breed + sizes of dogs including cats!

Kennel Attendant/ Feeder:

Full time Pet Feeder / Kennel Attendant position currently needed. Providing direct care and maintenance of kennel, feeding, activities with pets (playtime), potty breaks, medications, general husbandry of all boarding pets. Flexibility is required- including: weekends and Holidays. We are available to our clients 24/7, 365 days a year!

Requirements

Knowledge, Skills and Abilities:

  • Provide Excellent Customer Service
  • Friendly outgoing manner, works well in team environment.
  • Excellent client service skills.
  • Excellent phone skills.
  • Excellent communication skills, verbal and written.
  • Must be friendly, and outgoing.
  • Ability to take direction
  • Ability to handle money accurately and honestly.
  • Computer knowledge
  • Must possess sound decision making skills and the ability to multi-task.
  • Must treat all animals with care and respect and work well with them.
  • Properly handle pets, to ensure pets' safety and handlers' safety.
  • Oversee Feeding
  • Monitor Pets' Health
  • Administer medication to dogs and cats (pills, insulin or fluids)
  • Must enjoy keeping pets and kennels clean.
  • Ability to work unsupervised.
  • Well groomed, organized and detail oriented.
  • Constant Cleaning
  • Ability to kneel, bend and lift up to 50lbs
  • Bathing dogs and cats if necessary
  • Must be comfortable driving company utility van to pick up pets. (This includes having a valid driver's license with NO points)


PLEASE NOTE: ALL jobs at Kennel Club LAX require quite a bit of facility management and janitorial duties. We all clean and keep our hotel looking spotless.
If you think you might be a match, please submit your resume WITH salary history and references. Please remember, we're a hotel for dogs, cats, rabbits, pocket pets and exotics but we're still a hotel so strong customer service skills are required.

Please no calls, Apply here, or via our website: http://www.kennelclublax.com/about-us/careers-2/

Benefits

Full Time Employee: Medical, 401k, Paid Time off Accrued Vacation

Apply