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On Call Hotel Customer Service Jobs (NOW HIRING)

Commonwealth Hotels

Server

Manhattan, KS · On-site

Our events team is looking for a dedicated On-Call Hotel Banquet Server to deliver outstanding customer service to our special event guests. What's In It for You? Exclusive Discounts: Hotel, food ...

Commonwealth Hotels

Banquet Staff

Manhattan, KS · On-site

$12 - $15/hr

Our events team is looking for a dedicated On-Call Hotel Banquet Server to deliver outstanding customer service to our special event guests. What's In It for You? Exclusive Discounts: Hotel, food ...

Commonwealth Hotels

Banquet Staff

Manhattan, KS

$11.50 - $14.50/hr

Our events team is looking for a dedicated On-Call Hotel Banquet Server to deliver outstanding customer service to our special event guests. What's In It for You? Exclusive Discounts: Hotel, food ...

Commonwealth Hotels

Server

Manhattan, KS

Our events team is looking for a dedicated On-Call Hotel Banquet Server to deliver outstanding customer service to our special event guests. What's In It for You? Exclusive Discounts: Hotel, food ...

chi

Front Desk Agent (On-Call) | Hotel Leo

Leo, IN · On-site

$20/hr

Front Desk Agent (On-Call) | Hotel Leo Master multitasker. Memory Maker. No two days are the same ... Previous hospitality or customer service experience preferred. * Previous experience in cash ...

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On Call Hotel Customer Service information

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How much do on call hotel customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for on call hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between On Call Hotel Customer Service vs Front Desk Agent?

AspectOn Call Hotel Customer ServiceFront Desk Agent
CredentialsCustomer service experience, communication skillsCustomer service skills, possibly hospitality certification
Work EnvironmentRemote or flexible, handling inquiries via phone or onlineOn-site at the hotel, direct guest interaction
Employer & Industry UsageHotels, hospitality industry, call centersHotels, hospitality industry, front desk operations
Common Search & ComparisonCustomer support, remote hotel assistanceGuest check-in, front desk duties

While both roles serve hotel guests, On Call Hotel Customer Service primarily involves remote support and handling inquiries via phone or online, offering flexibility. In contrast, a Front Desk Agent works on-site, managing guest check-ins, check-outs, and in-person assistance. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

Is working the front desk of a hotel hard?

Working as a hotel front desk agent can be demanding due to the need for strong customer service skills, multitasking, and handling guest requests or complaints. The job often requires attention to detail, good communication, and the ability to work flexible hours, including nights and weekends.
What cities are hiring for On Call Hotel Customer Service jobs? Cities with the most On Call Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
On Call Hotel Customer Service jobs near you

On-Call Hotel Front Desk Agent

Western States Lodging & Management

Lehi, UT • On-site

$15/hr

Other

Re-posted 3 days ago

Western States Lodging & Management rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

150th of 201 rated real estate companies

Job description

On-Call Hotel Front Desk Agent

Are you friendly, reliable, and looking for a flexible opportunity in hospitality? Staybridge Suites in Lehi is hiring an On-Call Hotel Front Desk Agent to join our team! This is a great entry-level position- no experience required -with a strong emphasis on on-call availability to support our front desk operations as needed.

Why This Role Stands Out

  • On-call, flexible schedule - ideal for those needing adaptability
  • Competitive pay starting at $15+/hour, depending on experience
  • Hotel discounts worldwide
  • Supportive, team-focused environment

About Staybridge Suites – Lehi

We take pride in delivering exceptional service and creating a welcoming, comfortable experience for every guest. Our team is known for being upbeat, dependable, and genuinely passionate about hospitality. We foster a workplace that feels like a family while offering the stability of a well-established brand.

What You'll Do

As a Front Desk Agent, you are the first impression of our hotel. In this on-call role, you'll step in to support the team during peak times, call-outs, or scheduling gaps.

Responsibilities include:

  • Greeting guests and assisting with check-in and check-out
  • Managing reservations and room assignments
  • Responding to guest questions and resolving concerns professionally
  • Maintaining a clean and organized front desk area
  • Delivering a positive and welcoming guest experience every time

What We're Looking For

  • Strong availability and reliability for on-call shifts is essential
  • Friendly, professional, and guest-focused attitude
  • Willingness to learn- no prior experience required
  • Ability to stay calm and solution-oriented in a fast-paced environment
  • Team player with good communication skills

Schedule

This position is primarily on-call, meaning shifts will vary based on business needs, call-outs, and coverage gaps. Flexibility is key-this role is perfect for someone who wants as-needed hours rather than a fixed schedule.

Apply Today

If you're dependable, personable, and excited about a flexible, on-call opportunity in hospitality, we'd love to hear from you! Apply now with our quick, mobile-friendly application.

What Western States Lodging & Management employees say

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