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On Call Hotel Customer Service information

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How much do on call hotel customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for on call hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between On Call Hotel Customer Service vs Front Desk Agent?

AspectOn Call Hotel Customer ServiceFront Desk Agent
CredentialsCustomer service experience, communication skillsCustomer service skills, possibly hospitality certification
Work EnvironmentRemote or flexible, handling inquiries via phone or onlineOn-site at the hotel, direct guest interaction
Employer & Industry UsageHotels, hospitality industry, call centersHotels, hospitality industry, front desk operations
Common Search & ComparisonCustomer support, remote hotel assistanceGuest check-in, front desk duties

While both roles serve hotel guests, On Call Hotel Customer Service primarily involves remote support and handling inquiries via phone or online, offering flexibility. In contrast, a Front Desk Agent works on-site, managing guest check-ins, check-outs, and in-person assistance. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

Is working the front desk of a hotel hard?

Working as a hotel front desk agent can be demanding due to the need for strong customer service skills, multitasking, and handling guest requests or complaints. The job often requires attention to detail, good communication, and the ability to work flexible hours, including nights and weekends.
What cities are hiring for On Call Hotel Customer Service jobs? Cities with the most On Call Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
On Call Hotel Customer Service jobs near you

Customer Service Representative - ON CALL

HEITECH SERVICES

Charleston, SC

$14.75 - $19/hr

Full-time, Part-time

Re-posted 17 hours ago

Job description

Description

Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician).  In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment.


No prior fingerprinting experience is required-paid training is provided. Candidates with backgrounds in customer 

service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply. 


This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

  • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an "as needed" basis so a steady income stream cannot be guaranteed.
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities:

  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

  Skills and Abilities Required:

  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants' hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required: 

  • High School Diploma or equivalent
  • Demonstrated experience in customer service

Desired Skills: Ability to speak a foreign language  


Must be US Citizen and able to obtain a government clearance. 


HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.


If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.


HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.    

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