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On Call Hotel Customer Service Jobs (NOW HIRING)

Holiday Inn Hotel & Suites

Hotel Houseman

Council Bluffs, IA · On-site

$12.25 - $14.50/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Choice Hotels

FT or PT Hotel Desk Agent

Fargo, ND · On-site

$14 - $17.75/hr

The Mainstay Suites hotel is looking for a Full or Part time Front Desk agent. The AM shift is 5a ... We are looking for a candidate that is outgoing and looking to excel in the customer service ...

MainStay Suites

FT or PT Hotel Desk Agent

Fargo, ND

$14 - $17.75/hr

The Mainstay Suites hotel is looking for a Full or Part time Front Desk agent. The AM shift is 5a ... We are looking for a candidate that is outgoing and looking to excel in the customer service ...

Marriott

Hotel Houseman

Houston, TX

$12 - $14.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Kinseth Hospitality

Hotel Houseman

Bozeman, MT · On-site

$14 - $16.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Element

Hotel Houseman

Bozeman, MT · On-site

$14 - $16.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

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On Call Hotel Customer Service information

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How much do on call hotel customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for on call hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between On Call Hotel Customer Service vs Front Desk Agent?

AspectOn Call Hotel Customer ServiceFront Desk Agent
CredentialsCustomer service experience, communication skillsCustomer service skills, possibly hospitality certification
Work EnvironmentRemote or flexible, handling inquiries via phone or onlineOn-site at the hotel, direct guest interaction
Employer & Industry UsageHotels, hospitality industry, call centersHotels, hospitality industry, front desk operations
Common Search & ComparisonCustomer support, remote hotel assistanceGuest check-in, front desk duties

While both roles serve hotel guests, On Call Hotel Customer Service primarily involves remote support and handling inquiries via phone or online, offering flexibility. In contrast, a Front Desk Agent works on-site, managing guest check-ins, check-outs, and in-person assistance. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

Is working the front desk of a hotel hard?

Working as a hotel front desk agent can be demanding due to the need for strong customer service skills, multitasking, and handling guest requests or complaints. The job often requires attention to detail, good communication, and the ability to work flexible hours, including nights and weekends.
What cities are hiring for On Call Hotel Customer Service jobs? Cities with the most On Call Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
On Call Hotel Customer Service jobs near you

Front Desk Agent (On-Call) | Hotel Leo

Columbia Hospitality

Bellingham, WA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Columbia Hospitality rating

7.1

Company rating: 7.1 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

25th of 108 rated hotels

Job description

Front Desk Agent (On-Call) | Hotel Leo
Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.
Let's start off with the most important part - what's in it for you:
The Perks
*Eligibility of perks is dependent upon job status
  • Hourly Pay Rate: $20.00
  • Get Paid Daily (Make any day payday)
  • Paid Time off & Holiday Pay (Because Balance Matters)
  • Benefits - Medical, Dental, Vision, Disability, 401K
  • HSA/FSA Plans -with employer contribution
  • Values Based Culture (#OMGLIFE)
  • Culture Add (Creating Space for Fresh Perspectives)
  • Referral Bonus (Get Paid to Recruit)
  • Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
  • Employee Assistance Program
  • "Columbia Cares" Volunteer Opportunities
  • Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
  • Online Learning Platform to Help You Grow!
  • Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What Success Looks Like:
Your Impact
  • Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
  • Be knowledgeable and proficient with the property management system.
  • Operate the PBX and Radio paging system according to procedures.
  • Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
  • Manages guest issues effectively, keeping in mind both the guest's needs and business objectives.
  • Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
  • Conduct adequate follow-up with both guest and fellow team members.
  • Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

What You Bring
  • Previous hospitality or customer service experience preferred.
  • Previous experience in cash handling & computerized Point of Sale system preferred.
  • Strong written and verbal communication skills required

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you'll work:
This thoughtfully restored, historic hotel may have been through many iterations over its lifespan, and yet has always been synonymous with the highest standards of hospitality.
Welcome to Hotel Leo, located in the heart of wonderful downtown Bellingham. Hotel Leo, which is on both the National and Local Historic Registry, combines modern comfort with classic style - offering a unique combination of hotel lodging and apartment residences - with a lively mix of common spaces.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

What Columbia Hospitality employees say

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