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Hotel Customer Service Jobs (NOW HIRING)

Great Eastland Hotel Group

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Hotel Airport Shuttle Driver

Tempe, AZ · On-site

$18/hr

As one of the hotel's most visible team members, you will serve as an ambassador for our property ... Excellent customer service and communication skills. * Ability to safely operate a passenger van ...

Best Western Holiday Lodge

Hotel Houseman

Clear Lake, IA

$11.75 - $14/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Element Hotel

Hotel Night Auditor

Omaha, NE

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

The Lexi Las Vegas

Hotel Sales Manager

Las Vegas, NV

$65K/yr

Experience with hotel CRM/PMS systems preferred * Professional appearance and polished presentation ... service, and curated guest experiences. Designed as a stylish hidden gem, The Lexi offers a more ...

Residence Inn

Hotel Night Auditor

Ankeny, IA · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

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How much do hotel customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Customer Service professional, and why are they important?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by Hotel Customer Service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What are hotel customer service representatives?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Hotel Customer Service jobs
What cities are hiring for Hotel Customer Service jobs? Cities with the most Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
What states have the most Hotel Customer Service jobs? States with the most job openings for Hotel Customer Service jobs include:
What job categories do people searching Hotel Customer Service jobs look for? The top searched job categories for Hotel Customer Service jobs are:
Hotel Customer Service jobs near you
Infographic showing various Hotel Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Front Desk Receptionist (Hotel + Shuttle Driver as Needed)

OB Hotel & Conference Center LLC

Olive Branch, MS • On-site

$13.50 - $17.25/hr

Full-time

Re-posted yesterday

Job description

Job Description 

We are seeking a reliable, friendly, and professional Front Desk Receptionist to join our hotel team. In this role, you will be the first point of contact for guests, ensuring a smooth and welcoming check-in/check-out process. The ideal candidate will also be available to drive the hotel shuttle when needed, providing safe and timely transportation for guests. If you have excellent customer service skills and a valid driver’s license, we encourage you to apply.

Duties

  • Greet and welcome guests in a courteous and professional manner.

  • Check guests in and out using hotel procedures and reservation systems.

  • Answer phone calls, respond to inquiries, and assist with reservations.

  • Coordinate with housekeeping and maintenance teams regarding room status.

  • Handle guest requests and complaints calmly and efficiently.

  • Maintain a clean and organized front desk and lobby area.

  • Process payments, issue room keys, and maintain accurate guest records.

  • Drive the hotel shuttle as needed to transport guests to and from designated locations (e.g., airport, local attractions).

  • Assist guests with luggage when operating the shuttle.

  • Perform pre-trip vehicle inspections and report any issues.

  • Follow all safety regulations and hotel policies while driving.

Qualifications

  • Previous experience in front desk, receptionist, or hotel customer service preferred.

  • Valid driver’s license with a clean driving record (CDL not required).

  • Comfortable driving vans or shuttle vehicles (training can be provided).

  • Strong communication and interpersonal skills.

  • Ability to multitask and stay organized in a fast-paced environment.

  • Professional appearance and attitude.

  • Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.

  • High school diploma or equivalent required.

Job Types

  • Full-time

Schedule

  • Morning shift

  • Day shift

  • Evening shift

  • Night shift

Work Location

  • In person (on-site at Whispering Woods Hotel and Conference Center)