ZipRecruiter

Log In

1

Hotel Customer Service Jobs (NOW HIRING)

Element Hotel

Hotel Night Auditor

Iowa City, IA · On-site

$13 - $17.50/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Best Western Holiday Lodge

Hotel Houseman

Clear Lake, IA

$11.75 - $14/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Element Hotel

Hotel Night Auditor

Omaha, NE

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

The Lexi Las Vegas

Hotel Sales Manager

Las Vegas, NV · On-site

$55K - $65K/yr

... service, flexible event capabilities, and a hidden-gem atmosphere that appeals to corporate ... Experience with hotel CRM/PMS systems preferred • Professional appearance and polished ...

The Lexi Las Vegas

Hotel Sales Manager

Las Vegas, NV

$55K - $65K/yr

Experience with hotel CRM/PMS systems preferred * Professional appearance and polished presentation ... service, and curated guest experiences. Designed as a stylish hidden gem, The Lexi offers a more ...

next page

Showing results 1-20

All JobsHotel Customer Service Jobs

Hotel Customer Service information

See salary details

$9

$18

$27

How much do hotel customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Customer Service professional, and why are they important?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by Hotel Customer Service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What are hotel customer service representatives?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Hotel Customer Service jobs
What cities are hiring for Hotel Customer Service jobs? Cities with the most Hotel Customer Service job openings:
What are the most commonly searched types of Hotel Customer Service jobs? The most popular types of Hotel Customer Service jobs are:
What states have the most Hotel Customer Service jobs? States with the most job openings for Hotel Customer Service jobs include:
What job categories do people searching Hotel Customer Service jobs look for? The top searched job categories for Hotel Customer Service jobs are:
Hotel Customer Service jobs near you
Hotel Manager - HALL Arts Hotel

Hotel Manager - HALL Arts Hotel

Coury Hospitality, LLC

Dallas, TX • On-site

Full-time

Posted 4 days ago

Coury Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Why Work at HALL Arts Hotel?
At HALL Arts Hotel, we celebrate art, culture, and luxury in the heart of Dallas' Arts District. Featuring sophisticated design, curated art collections, and refined accommodations, our hotel is a sanctuary for creativity and hospitality excellence. Curatorsat HALL Arts thrive in a high-end, inspiring environment, where exceptional service and artistic expression go hand in hand.
In partnership with the General Manager, the Hotel Manager is responsible for the overall operation of the hotel through maintaining established cost and quality standards maximizing profits developing and retaining employees and exceeding guest expectations.
This is an exciting opportunity for an experienced professional who thrives in a fast-paced environment. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth.
RESPONSIBILITIES:
Operational Management Duties
  • Assists the General Manager in leading the departmental teams in the development and implementation of property-wide strategies.
  • Oversees the rooms division and food & beverage outlets & other hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assists the GM in preparation of forecasts and reports and assists in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Monitors and maintains the front office systems and equipment to ensure optimum performance.
  • Ensures a viable key control program is in place.
  • Provides a safe working environment in compliance with OSHA/MSDS.

Management of the Guest Experience
  • Assists in providing leadership to all hotel employees and inspiring them to achieve the hotel's customer service goals and objectives.
  • Attentive to guest satisfaction scores and works toward increasing departmental and overall guest satisfaction. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Takes proactive approaches when dealing with guest concerns. Resolves customer complaints and anticipates potential problems by reviewing and monitoring operational issues, business flow and employee performance.
  • Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
  • Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Assists with Guest Service Training, including training on Service Recovery, creating service "wow's" and opportunities to upsell and cross-sell.

Employee and Manager Relations
  • Assists with interviewing, selection, training, scheduling, coaching and support of employees, ensuring they perform in accordance with established hotel standards and consistent with our hotel core values.
  • In conjunction with General Manager, sets clear performance expectations for managers and staff.
  • Works with HR to ensure orientations and trainings are completed in a timely fashion.
  • Takes proactive approaches when dealing with employee concerns.
  • Appropriately assesses contributions and performance of employees; provides appropriate recognition.
  • Assists team supervisors with constructive coaching and counseling.
  • Stays readily available and approachable for all employees. Practices open door policy. Involves HR when appropriate and in a timely manner.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.

Quality Control
  • Solicits feedback for continuous improvement.
  • Ensures the hotel is meeting all quality standards including customer service, check-in/reservation process, safety and security/loss prevention, coffee service/breakfast, maintenance, housekeeping, and laundry standards.

Requirements:
  • Extensive Knowledge in Food & Beverage division.
  • Working knowledge of Microsoft Office products including Word, Excel, and Outlook.
  • Must have valid driver's license, and acceptable driving history subject to company approval.
  • The ability to demonstrate leadership and a professional image to employees and guests.
  • Strong management skills: ability to appropriately assign/delegate work and authority to others in the accomplishment of goals.
  • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
  • Ability to manage difficult guest situations; responds promptly to guest needs.
  • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
  • Excellent interpersonal skills demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
  • The ability to foster commitment, team spirit and trust.
  • Associate or Bachelor's degree preferred.

Work Environment
  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What Coury Hospitality employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply