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Hotel Customer Service Jobs (NOW HIRING)

Kinseth

HOTEL NIGHT AUDITOR

Moline, IL · On-site

$13.50 - $18/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Moline, IL · On-site

$13.50 - $18/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth

HOTEL NIGHT AUDITOR

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth

HOTEL NIGHT AUDITOR

West Bend, WI · On-site

$15.25 - $20.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth

HOTEL NIGHT AUDITOR

Omaha, NE · On-site

$14.25 - $19.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

New

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Kearney, NE · On-site

$13 - $17.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth

HOTEL NIGHT AUDITOR

Burlington, IA · On-site

$14.50 - $19.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth

HOTEL NIGHT AUDITOR

Cedar Rapids, IA · On-site

$14.75 - $19.75/hr

Hotel Customer Service Representative What we offer: * Health, Dental, Vision and other benefits available after 60 days * DailyPay * 401k * Paid Training * Paid PTO * Referral program * Discounts at ...

Kinseth

HOTEL NIGHT AUDITOR

Rockford, IL · On-site

$15 - $20/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth

HOTEL NIGHT AUDITOR

Middleton, WI · On-site

$15.50 - $20.50/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Omaha, NE · On-site

$14.25 - $19.25/hr

Hotel Customer Service Representative Provides hotel customer service to guests of hotel by performing the following duties. Other duties may be assigned. Essential Duties And Responsibilities ...

New

Coury Hospitality, LLC

Hotel Manager

Amarillo, TX · On-site

Assists in providing leadership to all hotel associates and inspiring them to achieve the hotel's customer service goals and objectives. * Attentive to guest satisfaction scores and works toward ...

Best Western Holiday Lodge

Hotel Houseman

Clear Lake, IA

$11.75 - $14/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Kinseth Hospitality

Hotel Houseman

Cedar Rapids, IA

$12.75 - $15.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Country Inn & Suites

Hotel Houseman

Cedar Rapids, IA · On-site

$12.75 - $15.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides miscellaneous hotel customer service functions and maintenance of the property by performing the following duties.

Element Hotel

Hotel Night Auditor

Omaha, NE · On-site

$14.25 - $19/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

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Hotel Customer Service information

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How much do hotel customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a hotel customer service representative?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a hotel customer service professional?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by hotel customer service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are the duties of hotel customer service?

Hotel customer service representatives assist guests with check-in and check-out, address inquiries and complaints, provide information about hotel amenities and local attractions, and ensure a positive guest experience. They often handle reservations, manage communication via phone or email, and use hotel management software to record guest details. Good communication skills and a friendly attitude are essential for this role.
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Cities with the most Hotel Customer Service job openings:

What are the most commonly searched types of Hotel Customer Service jobs?

The most popular types of Hotel Customer Service jobs are:

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States with the most job openings for Hotel Customer Service jobs include:

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For Hotel Customer Service jobs, the most frequently searched job titles are:

Hotel Customer Service jobs near you
Infographic showing various Hotel Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

HOTEL NIGHT AUDITOR

Moline, IL • On-site

Kinseth
See more jobs at Kinsethexternal

$13.50 - $18/hr

Other

Posted 4 days ago

Job description

Hotel Customer Service Representative

Provides hotel customer service to guests of hotel by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner.
  • Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
  • Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.
  • Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.
  • Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail, faxes and messages.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as hotel room, food, liquor, or telephone to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.
  • Washes, folds and properly stores laundry (depending on business unit).

    • Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

    While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.

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