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Hotel Customer Service Jobs (NOW HIRING)

Kinseth Hospitality Company

Hotel Night Auditor

Oshkosh, WI · On-site

$14.75 - $19.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Hyatt Place

Hotel Night Auditor

Cincinnati, OH · On-site

$14.50 - $19.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

TPI Hospitality

Hotel Night Auditor

Coralville, IA · On-site

$13.75 - $18.25/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides hotel customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

Kinseth Hospitality Company

HOTEL NIGHT AUDITOR

Davenport, IA · On-site

$14.25 - $19/hr

Job Title Provides hotel customer service to guests of hotel by performing the following duties. Essential duties and responsibilities include the following. Other duties may be assigned. * Greets ...

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Hotel Customer Service information

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How much do hotel customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for hotel customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a hotel customer service representative?

Hotel customer service representatives are professionals who assist guests before, during, and after their stay at a hotel. Their responsibilities include checking guests in and out, addressing inquiries or concerns, handling reservations, and ensuring guests have a positive experience. They are often the first point of contact for guests and play a crucial role in maintaining the hotel’s reputation by providing courteous, efficient, and helpful service. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a hotel customer service professional?

To thrive as a Hotel Customer Service professional, you need strong interpersonal skills, attention to detail, and a background in hospitality or customer service, often supported by a relevant diploma or certificate. Familiarity with hotel management software (PMS), reservation systems, and basic office applications is typically required. Exceptional communication, problem-solving abilities, and a positive attitude help you stand out in delivering memorable guest experiences. These skills ensure guest satisfaction, efficient operations, and a positive reputation for the hotel.

What are some common challenges faced by hotel customer service representatives, and how can they be addressed?

Hotel Customer Service representatives often encounter challenges such as handling difficult guests, managing high call or guest volumes during peak times, and resolving complaints promptly. Successfully addressing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many hotels provide ongoing training and support to help employees develop problem-solving strategies and foster a positive guest experience. Teamwork and collaboration with housekeeping, management, and maintenance staff are also essential to quickly address guest needs and ensure smooth operations.

What is the difference between Hotel Customer Service vs Hotel Front Desk Agent?

AspectHotel Customer ServiceHotel Front Desk Agent
Primary RoleAssist guests, handle inquiries, resolve issuesCheck-in/check-out guests, manage reservations
Work EnvironmentCustomer service areas, phone, emailFront desk, lobby, administrative tasks
Required SkillsCommunication, problem-solving, patienceCustomer service, organization, multitasking
CertificationsNone typically required, hospitality experience helpfulNone typically required, hospitality training preferred

Hotel Customer Service and Hotel Front Desk Agent roles both focus on guest satisfaction within the hospitality industry. While Hotel Customer Service emphasizes resolving guest issues and providing assistance across various channels, Hotel Front Desk Agents primarily handle check-ins, reservations, and front desk operations. Both roles require strong communication skills and hospitality knowledge, often overlapping in customer interaction and problem-solving. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What are the duties of hotel customer service?

Hotel customer service representatives assist guests with check-in and check-out, address inquiries and complaints, provide information about hotel amenities and local attractions, and ensure a positive guest experience. They often handle reservations, manage communication via phone or email, and use hotel management software to record guest details. Good communication skills and a friendly attitude are essential for this role.
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Hotel Customer Service jobs near you
Infographic showing various Hotel Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Hotel Front Desk Agent

Holiday Inn Express Burleson/Ft Worth

Burleson, TX • On-site

$12.50 - $15.75/hr

Other

PTO

Re-posted 3 days ago

Job description

Benefits:

Free uniforms

Paid time off

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Benefits/Perks

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Paid Ongoing training

Employee Discounts across 6,000 hotels worldwide (after 90 days of employment)

PTO Available after 90 days (40 Hours available after 1 year)

Paid Holidays (If working these days at Time and a half): New Years Day, Independence Day, Thanksgiving and Christmas Day

Position Summary

The Holiday Inn Express & Suites Burleson/Ft Worth is seeking a friendly, dependable, and service-focused Front Desk Agent to join our team.

Our Front Desk Agents are often the first and last people our guests interact with during their stay. This position is responsible for creating a welcoming environment, completing accurate check-ins and checkouts, assisting guests with questions or concerns, and helping ensure every guest has a positive experience.

The ideal candidate is professional, comfortable working with computers, able to remain calm under pressure, and genuinely enjoys helping people.

Primary Responsibilities

Welcome guests in a friendly and professional manner.

Complete guest check-ins, checkouts, room assignments, and payment processing.

Answer incoming telephone calls and respond to guest questions.

Assist guests with hotel information, directions, local recommendations, and special requests.

Make, modify, and review hotel reservations.

Respond promptly and professionally to guest concerns.

Communicate maintenance, housekeeping, and guest-service needs to the appropriate department.

Maintain accurate guest accounts, payment information, and shift records.

Keep the Front Desk, lobby, and surrounding areas clean and organized.

Follow hotel procedures regarding guest privacy, security, cash handling, and credit-card processing.

Assist other departments when necessary to support hotel operations.

Complete additional duties assigned by hotel management.

Qualifications

Previous hotel, customer-service, retail, or hospitality experience is preferred but not required.

Strong customer-service and communication skills.

Basic computer and data-entry skills.

Ability to handle multiple responsibilities in a fast-paced environment.

Ability to professionally resolve guest concerns.

Dependable attendance and punctuality.

Must be able to work independently and as part of a team.

Must be available to work a flexible schedule that may include mornings, evenings, weekends, and holidays.

Friendly and outgoing personality

Familiarity with hospitality industry standards

Familiar with Opera PMS a PLUS

Familiar with IHG Hotels and/or Holiday Inn Express a PLUS

Proficient in English; knowledge of other languages is a PLUS

Computer literacy

Able to resolve issues with a customer-focused orientation

Apply