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Hospitality Training Manager Jobs (NOW HIRING)

Hilton

A Training Manager will act as a change catalyst for cultural and organizational transformation ... Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full ...

Hilton

A Training Manager will act as a change catalyst for cultural and organizational transformation ... Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full ...

Flecha Cantina

Field Training Manager

Mattaponi, VA · On-site

$75K - $85K/yr

... hospitality standards • Partner with location managers to schedule, track, and certify new hires through all training milestones • Serve as the primary trainer for key positions, including ...

Interlude Coffee & Tea

Training Manager

New York, NY

$25 - $30/hr

The Barista Trainer exists to take our training program to the next level -- organizing it ... Develop and lead monthly education sessions on coffee, matcha, tea, pastries, and hospitality

Chicken Salad Chick

Training Manager

Macon, GA

As an Area Training Manager, you will be responsible for overseeing training at multiple locations ... This location is one of the originals to the franchise and we are looking for a hospitality ...

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Hospitality Training Manager information

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$25K

$50.4K

$96K

How much do hospitality training manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for hospitality training manager in the United States is $50,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hospitality Training Manager, and why are they important?

To thrive as a Hospitality Training Manager, you need expertise in hospitality operations, adult learning principles, and experience in training program development, often supported by a degree in hospitality management or a related field. Familiarity with Learning Management Systems (LMS), presentation software, and relevant hospitality certifications such as CHDT (Certified Hospitality Department Trainer) is typically required. Strong interpersonal skills, leadership, and the ability to motivate and communicate effectively with diverse teams are crucial soft skills. These competencies ensure efficient staff development, consistent service quality, and a positive guest experience across hospitality organizations.

How does a Hospitality Training Manager collaborate with other departments to ensure consistent service standards?

A Hospitality Training Manager works closely with department heads such as front office, housekeeping, food and beverage, and human resources to identify training needs and align programs with operational goals. Regular meetings and feedback sessions help ensure that all teams are up-to-date with the latest service protocols and brand standards. By fostering open communication and tailoring training sessions to specific departmental challenges, the Training Manager helps maintain a cohesive guest experience throughout the property.

What does a Hospitality Training Manager do?

A Hospitality Training Manager is responsible for developing, coordinating, and implementing training programs for staff in hotels, restaurants, or other hospitality settings. They ensure that employees are well-trained in service standards, customer relations, health and safety protocols, and operational procedures. Their goal is to enhance staff performance, improve guest satisfaction, and maintain high standards within the organization. They may also assess training needs, create training materials, and track the effectiveness of training initiatives.

What is another name for a training manager?

A training manager is also known as a training and development manager or learning and development manager. These roles focus on designing, implementing, and overseeing employee training programs to improve skills and performance within an organization.

What is the difference between Hospitality Training Manager vs Hospitality Supervisor?

AspectHospitality Training ManagerHospitality Supervisor
CredentialsRelevant certifications in hospitality or training, such as Certified Hospitality TrainerExperience in hospitality, often with supervisory or team lead roles
Work EnvironmentFocus on training, development, and program management within hotels, resorts, or restaurantsOversees daily operations and staff performance on the floor
Employer & Industry UsageUsed in hotels, resorts, and large hospitality companies for staff developmentCommonly found in hotels, restaurants, and hospitality venues managing staff

The Hospitality Training Manager primarily focuses on developing and implementing staff training programs, ensuring team members meet service standards. In contrast, the Hospitality Supervisor oversees daily operations and staff performance. Both roles are vital in hospitality, but the Training Manager emphasizes education and skill development, while the Supervisor manages ongoing service delivery.

More about Hospitality Training Manager jobs
What cities are hiring for Hospitality Training Manager jobs? Cities with the most Hospitality Training Manager job openings:
What states have the most Hospitality Training Manager jobs? States with the most job openings for Hospitality Training Manager jobs include:
What job categories do people searching Hospitality Training Manager jobs look for? The top searched job categories for Hospitality Training Manager jobs are:
Hospitality Training Manager jobs near you
Infographic showing various Hospitality Training Manager job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,397 per year, or $24.2 per hour.
Manager, Training- Hospitality

Manager, Training- Hospitality

San Manuel Band of Mission Indians

Highland, CA • On-site

Full-time

Posted 11 days ago

Job description

Under the guidance of the Senior Vice President of Hospitality and the direction of the Vice President of Hotel Operations, the Manager Training - Hospitality provides enterprise-wide leadership in hospitality training and development. Responsible for elevating service standards across all hospitality operational areas. Executing the Yaamava Brand Standards and collaborating closely with department leaders and Vice Presidents to deliver a best-in-class guest experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assesses training needs and creates comprehensive plans that align with enterprise guest experience goals. Designs and delivers programs that reinforce Yaamava Brand Standards, Brand Champion Tasks, Forbes Travel Guide, Michelin, AAA standards and any other industry awards key to the operations success and brand positioning
2. Performs continual observations and inspections, formally reports findings, and makes recommendations for leadership assessments and continued training on:
  • Compliance with policies, procedures, and controls
  • Improvements to operational effectiveness
  • Health and safety protocols and standards
  • Employee effectiveness and performance
  • Standard operating procedures
  • Mystery Shop Program

3. Develops methods for evaluation of program effectiveness. Monitors and records of training activities. Maintains a current and accurate understanding of Service Standards and guest service expectations, objectives, strategies, and operational plans regarding service excellence. Maintains a current and accurate understanding of policies and procedures for ensuring and coordinating the proper execution of managing service performance systems, reporting, vendor communication, and action planning.
4. Collaborates with Hospitality leadership to implement processes and service programs that exceed guest expectations. Promotes a positive, collaborative environment that encourages feedback, recognition, and continuous improvement.
5. Conducts observations and inspections, reports findings, and recommends improvements in compliance, operational effectiveness, and team member performance. Evaluates training effectiveness and maintains accurate records of activities.
6. Analyzes customer service surveys, responds to guest comments, and provides actionable feedback to department leaders. Stays current on industry trends and services standards through seminars and training sessions. Prepares and processes training schedules, reports, and related documentation.
7. Maintains innovative skills by attending seminars and training sessions about new training ideas or philosophies, changes in service standards, policies, and procedures, and/or changes in the casino/hospitality industry.
8. Prepares and processes forms and documents such as training schedules, service performance reports, action plans, travel requests, expense reports, purchase orders, work orders, and contracts, and follows up with management on training and pending information or requests.
9. Performs other duties as assigned to support the efficient operation of the department.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Make hiring decisions and designs individual development plans with succession planning in mind for all key roles.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
  • Bachelor's degree from an accredited college or university is required.
  • Minimum three (3) years of career experience in training and development required.
  • Minimum three (3) years of supervisory experience required.
  • Minimum three (3) years of relevant experience, luxury Hotel, Spa preferred.
  • Forbes Travel Guide and AAA Diamond knowledge preferred.
  • Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)
  • Proficiency in Microsoft suite of products and / or Office 365
  • Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred History of building, leading, motivating, and coaching teams to achieve objectives.
  • Must have the ability to communicate verbally across all levels of the organization.
  • Must possess high level presentation skills.
  • Must have excellent writing skills and strong computer skills covering Microsoft Office applications as well as all compliance applications.
  • Experience with the development, assessment or review of quality assurance policies, procedures, processes, and internal controls required.

LICENSES, CERTIFICATIONS AND REGISTRATIONS
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
  • Primary work environment is in a climate-controlled office setting.
  • Work requires travel to attend meetings, trade shows, and conferences.
  • Incumbents may be required to work evening, weekend and holiday shifts.
  • Must be able to work in a fast-paced, high-demand environment.
  • Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
  • Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
  • Hearing sufficiently to hear conversational levels in person, via videoconference and over the telephone.
  • Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
  • Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
  • Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle during travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
  • Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
  • The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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