Hospitality Manager Jobs in Appleton, WI (NOW HIRING)

The Best Western Premier Bridgewood Resort Hotel isis seeking a detail-oriented and organized Sales & Catering Administrative Assistant to support the Sales & Catering team. This position plays a key role in maintaining efficient office operations while assisting with event coordination, client communication, and administrative support

About Us:

Locally owned and operated, the Best Western Premier Bridgewood Resort Hotel & Conference Center is a premier hospitality destination known for exceptional service, quality dining, and dedication to guest satisfaction. We foster a growth-oriented, supportive workplace that aligns with our Culture of Service values.

Join us to be a part of a team that values excellence, professionalism, and community.

Enjoy these Team Member Perks / Benefits:
We believe in taking care of our team just like they take care of our guests.
Here’s what you’ll enjoy as a part of our BGB team:

• Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
• Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center.
• Discounted Hotel Stays: Enjoy special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations.
• Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to 3 guests.
• Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
• Aflac Supplemental Insurance: Available for both full-time and part-time team members.
• Paid Time Off: Earned after one year of employment for those averaging at least 20 hours or more a week.
• 401K Retirement Account: Company match of up to 3% for full-time, eligible team members.
• Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.

About the Role:

The Sales & Catering Administrative Assistant plays a crucial role in supporting the sales and catering team at Bridgewood Resort Hotel. This position is responsible for ensuring that all administrative tasks are handled efficiently, allowing the team to focus on client relationships and event execution. By providing exceptional organizational support, the assistant contributes to the overall success of the hotel's sales and catering operations. Ultimately, this role is vital in enhancing guest experiences and driving revenue through effective event planning and execution.

Compensation

• Starting at $18/hour

Schedule

• Full-time position, approximately 40 hours per week
• Additional hours may be required during periods of high business volume
• Availability for occasional weekends and holidays is required

Key Responsibilities:
(This is a general guideline; additional duties may be assigned).

• Provide general administrative support such as answering phone calls, managing emails, and filing documents.
• Answer incoming telephone calls and greet guests in a professional and courteous manner.
• Maintain organized filing systems for Banquet Event Orders (BEOs)
• Prepare and distribute weekly BEOs and event-related documentation.
• Create and print door signage for scheduled events.
• Collaborate with sales managers to create event setup and floor diagrams
• Assist with reservations, appointments, and client inquiries.
• Print and distribute monthly guest surveys.
• Coordinate and manage in-house and recurring meetings.
• Support the planning and execution of in-house special events.
• Assist with invoicing, sales reporting, office organization, and ordering of materials.
• Update and distribute on-site and off-premise BEOs and daily change sheets.
• Support marketing and sales initiatives, including social media, Canva design projects, promotional campaigns, and Bridgewood Entertainment activities.
• Maintain and update banquet menus within Canva system as needed
• Provide coverage and administrative support for Sales & Catering or Off-Premise team members as needed.
• Update hotel digital displays and maintain hotel information/brochure racks.

Qualifications:

• A High School Diploma or equivalent is desired.
• Experience in Administrative Assistant, Sales, or a Hospitality position is preferred.
• Strong organizational and multitasking skills, with the ability to prioritize tasks.
• Excellent communication, writing, and interpersonal skills.
• Knowledge of technology and Microsoft
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience with OPERA (Our Hotel Property Management System) is advantageous.

APPLY NOW!

We look forward to welcoming a motivated individual to our team who shares our commitment to excellence in hospitality!